morph100 Posted October 9, 2019 Author Report Share Posted October 9, 2019 Well seetickets have dug their heels in and said unlucky, even if it failed after booking complete, try the resale. emailed Glastonbury they said same. so even after proof of booking complete from web files, screenshots of WhatsApp etc. It didn’t matter if it fails it fails. next year even if I get booking complete I will try for my tickets a second time to be sure. Quote Link to comment Share on other sites More sharing options...
ghostdancer1 Posted October 9, 2019 Report Share Posted October 9, 2019 did the web files have a confirmation number? Quote Link to comment Share on other sites More sharing options...
Mr.Tease Posted October 9, 2019 Report Share Posted October 9, 2019 4 minutes ago, morph100 said: Well seetickets have dug their heels in and said unlucky, even if it failed after booking complete, try the resale. emailed Glastonbury they said same. so even after proof of booking complete from web files, screenshots of WhatsApp etc. It didn’t matter if it fails it fails. next year even if I get booking complete I will try for my tickets a second time to be sure. Isn't the problem that your proof wasn't proof enough? I just ask for our future peace of mind- was the issue that they accepted you had proved beyond doubt that you had got the confirmation screen, but the card declined so they can't so anything, or was the issue that WhatsApp messages saying you'd got the tickets, plus web cache files, etc wasn't deemed sufficient proof, and so they just politely worded it? Quote Link to comment Share on other sites More sharing options...
morph100 Posted October 9, 2019 Author Report Share Posted October 9, 2019 3 minutes ago, ghostdancer1 said: did the web files have a confirmation number? I think it was there but encrypted I tried searching for the confirmation number I got for my tickets but couldnt find it. They did have 3 lots of booking complete pages though. When I opened them though it was mainly encrypted with a bit of stuff I could read. seetickets said it didn’t matter though, even with the proof of booking complete it didn’t complete on their side, they have no more tickets to give out so only option is try the resale Quote Link to comment Share on other sites More sharing options...
morph100 Posted October 9, 2019 Author Report Share Posted October 9, 2019 1 minute ago, Mr.Tease said: Isn't the problem that your proof wasn't proof enough? I just ask for our future peace of mind- was the issue that they accepted you had proved beyond doubt that you had got the confirmation screen, but the card declined so they can't so anything, or was the issue that WhatsApp messages saying you'd got the tickets, plus web cache files, etc wasn't deemed sufficient proof, and so they just politely worded it? Card wasn’t declined bank said they never tried to take the money, it just didn’t process their side is all I got Quote Link to comment Share on other sites More sharing options...
DareToDibble Posted October 9, 2019 Report Share Posted October 9, 2019 (edited) I have to say considering they have admitted they can see the booking complete page 3 separate times in the cache you sent them I'm surprised they haven't sorted something out for you. It's fairly exceptional circumstances so it's not like it would open the floodgates if they did. Edited October 9, 2019 by DareToDibble Quote Link to comment Share on other sites More sharing options...
Kashkin Posted October 9, 2019 Report Share Posted October 9, 2019 5 minutes ago, morph100 said: I think it was there but encrypted I tried searching for the confirmation number I got for my tickets but couldnt find it. They did have 3 lots of booking complete pages though. When I opened them though it was mainly encrypted with a bit of stuff I could read. seetickets said it didn’t matter though, even with the proof of booking complete it didn’t complete on their side, they have no more tickets to give out so only option is try the resale Does this imply that even if you did have the screenshot and order number, it wouldn't matter? Since it didn't complete on their side and they have no more tickets to give out? This is so awful. Quote Link to comment Share on other sites More sharing options...
morph100 Posted October 9, 2019 Author Report Share Posted October 9, 2019 Just now, Kashkin said: Does this imply that even if you did have the screenshot and order number, it wouldn't matter? Since it didn't complete on their side and they have no more tickets to give out? This is so awful. I think if I had the reference number they might have done something more, but they could get the reference number out those files if they really wanted. it’s more a case of lots of people lost out to technical issues mine was just later in the process. Once all the tickets are sold they can’t do anything. 3 minutes ago, DareToDibble said: I have to say considering they have admitted they can see the booking complete page 3 separate times in the cache you sent them I'm surprised they haven't sorted something out for you. It's fairly exceptional circumstances so it's not like it would open the floodgates if they did. Yeah that’s what I was hoping and fighting for but even with all the evidence it was a sorry no. Quote Link to comment Share on other sites More sharing options...
pentura Posted October 9, 2019 Report Share Posted October 9, 2019 9 minutes ago, morph100 said: seetickets said it didn’t matter though, even with the proof of booking complete it didn’t complete on their side, they have no more tickets to give out so only option is try the resale This is b*llocks. Why would you be given a booking CONFIRMATION screen if the booking wasn't CONFIRMED. Extra emphasis on the word confirmation / confirmed there.. Fair enough if the bank rejects the transaction, that's not See's issue. But giving you a booking complete page implies that a booking has been made against your registrations. Absolute nonsense.. Gutted for you Morph Quote Link to comment Share on other sites More sharing options...
Cooter Posted October 9, 2019 Report Share Posted October 9, 2019 (edited) sorry deleted but pmed you morph Edited October 9, 2019 by Cooter 1 Quote Link to comment Share on other sites More sharing options...
vintagelaureate Posted October 9, 2019 Report Share Posted October 9, 2019 1 hour ago, DareToDibble said: I have to say considering they have admitted they can see the booking complete page 3 separate times in the cache you sent them I'm surprised they haven't sorted something out for you. It's fairly exceptional circumstances so it's not like it would open the floodgates if they did. It's very similar to what happened to me for you last year apart from that final screen never loaded - address bar said complete. Quote Link to comment Share on other sites More sharing options...
DareToDibble Posted October 9, 2019 Report Share Posted October 9, 2019 4 minutes ago, vintagelaureate said: It's very similar to what happened to me for you last year apart from that final screen never loaded - address bar said complete. Yeah I was thinking that when I typed it. Absolutely soul destroying so I know exactly how you feel @morph100. As others have said I get the website struggling to get you onto the holiday page etc but it doesn’t seem right that you can get to payment and still not end up with a ticket. Quote Link to comment Share on other sites More sharing options...
ManchesterGlasto Posted October 9, 2019 Report Share Posted October 9, 2019 Oh no - I was holding out some hope for you. Quote Link to comment Share on other sites More sharing options...
DarrenVonBoathook Posted October 9, 2019 Report Share Posted October 9, 2019 2 hours ago, morph100 said: next year even if I get booking complete I will try for my tickets a second time to be sure. Yup and so would I after reading this. If a failed booking complete page is indistinguishable from a successful booking complete page, why would anyone trying for tickets stop after seeing the booking complete page (until their confirmation email arrives)? If everyone who has tickets keeps going round again until they get to the reg page and their numbers show up as being booked or their email shows up, I would imagine it will add to the server load and chaos of ticket day, not to mention taking server slots away from others who are still trying to get tickets. It might actually be in seeTickets interest to try and get a handle on this specific issue rather shrugging their shoulders. Not that I think for 1 second they will. Quote Link to comment Share on other sites More sharing options...
lukethekid Posted October 9, 2019 Report Share Posted October 9, 2019 (edited) 2 hours ago, morph100 said: it’s more a case of lots of people lost out to technical issues mine was just later in the process. Once all the tickets are sold they can’t do anything. Surely they could do something if they really wanted to, you've got near 100% legitimate proof that you received a booking complete page. Absolutely snide from Seetickets here. You're not telling me that there isn't a little pool of tickets that are kept aside for reasons like this. I know it's near impossible but if you could get your story higher up the ladder you might get more chance of success. Edited October 9, 2019 by lukethekid Quote Link to comment Share on other sites More sharing options...
kaytee... Posted October 9, 2019 Report Share Posted October 9, 2019 Makes no sense you saw a confirmation yet they dont don't have a booking. I didn't even get a booking complete page after payment crashed and had to go back through trying to get a reg page up just so I could check if reg numbers were used already. So had I not got a confirmation email, the picture I took saying payment already processed wouldn't have been accepted as proof by them ? Quote Link to comment Share on other sites More sharing options...
Pinhead Posted October 9, 2019 Report Share Posted October 9, 2019 Surprised at this. They will already have a pool of remaining tix available developing from other transaction / funds failures. Failing that they could just allocate you a resale one as priority. Poor customer service. Quote Link to comment Share on other sites More sharing options...
morph100 Posted October 9, 2019 Author Report Share Posted October 9, 2019 Yeah I’m gonna keep fighting this one, thanks guys. Will keep you updated! Quote Link to comment Share on other sites More sharing options...
Pinhead Posted October 9, 2019 Report Share Posted October 9, 2019 Publicise it. No company likes negative PR, least of all See who make little out of the Glasto sale themselves and do it all for the corporate publicity and kudos. Quote Link to comment Share on other sites More sharing options...
TheGoodWillOut Posted October 9, 2019 Report Share Posted October 9, 2019 Gutted for you, poor of seetickets to just wash their hands, I’d be going nuts if it were me. Quote Link to comment Share on other sites More sharing options...
Crazyfool01 Posted October 9, 2019 Report Share Posted October 9, 2019 im hoping that pm contained something very useful ... all the best Quote Link to comment Share on other sites More sharing options...
clarkete Posted October 9, 2019 Report Share Posted October 9, 2019 15 minutes ago, Pinhead said: Publicise it. No company likes negative PR, least of all See who make little out of the Glasto sale themselves and do it all for the corporate publicity and kudos. I'm not sure that's the right tactic in such a scenario, for a number of reasons. Quote Link to comment Share on other sites More sharing options...
Pinhead Posted October 9, 2019 Report Share Posted October 9, 2019 Why. Quote Link to comment Share on other sites More sharing options...
ghostdancer1 Posted October 10, 2019 Report Share Posted October 10, 2019 there's quite a few of us here that work in IT, so if you upload the booking complete page/file to somewhere, or email it, we might be able to pull out the booking reference number. Quote Link to comment Share on other sites More sharing options...
clarkete Posted October 10, 2019 Report Share Posted October 10, 2019 16 hours ago, Pinhead said: Why. 1. I think that would be counter-productive to any sympathetic response, either from the festival and see themselves or from the general public - who are far less familiar with the process than those here and would not understand the fine points of the issue or that it's a more deserving case than their own failures to purchase tickets this year. 2. Don't they explicitly say that your order isn't confirmed until you've received the confirmation email? Without the number it's a very difficult investigation. Quote Link to comment Share on other sites More sharing options...
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