Sale Date Change

[NotAnInsider]

1 minute ago, duke88 said:

You can pay on a credit card though, you don't need to have all the money in your bank account.

Yeah, there are ways around it. But not everyone has credit cards or whatever or may not be able to get one in two weeks.

Doesn't impact me so I'm not arsed, but it might change the dynamic a bit. Or it might not. Who knows?

[RyanSmith9311]

For the best pace on earth, they do make some ridiculous mistakes at times

[ukmountie]

7 minutes ago, timbrass said:

4 SeeTickets Team members have joined the meeting.

SeeTickets Support:  "We've been inundated with calls from people saying they clicked on the link we sent them link but now their registration has disappeared"

SeeTickets IT Director:  "Yikes. We must have deleted a load of registrations even though people confirmed them."

SeeTickets Manager: "So how are we going to fix it?  The sale goes live this evening...."

SeeTickets IT Director:  "Don't worry we'll merge all the deletions back into the database.  It can't be that hard.  I'm sure we have a backup and all the transactions logs from the last few months"

SeeTickets Database Admin: "Oh f**k"

SeeTickets Database Admin has left the meeting
 

GDPR requires that when you remove the data it should also not be in your backups. They very possibly don't even know how many registrations they mistakenly deleted, let alone who's.

https://verasafe.com/blog/do-i-need-to-erase-personal-data-from-backup-systems-under-the-gdpr/#:~:text=For these reasons%2C it is,short%2C yes%2C it is.

[Steveb72]

Great I’m down to work the weekend of 18/19 November so frantically trying to get it swapped.

[sadimmock]

1 minute ago, homesick said:

But apparently Glastonbury can do no wrong and are completely blameless according to some on here


The fact is in their statement they've tried to blame customers for the sale being pushed back, rather than accepting blame themselves. It's shocking. And yet lots on here are giving them credit

I wouldn’t give them credit. Their “lack of ability” regarding technical matters is well documented. I just think that this was the least awful option. I know that the hyper-organised (maybe slightly entitled?) feel hard done to, but it’s a hell of a lot better than people being locked out through no fault of their own.

On the other hand maybe the delay is to allow them time to introduce an AI algorithm to spot and block the large buying groups 😉 

[MrZigster]

It's the f**king tories again isn't it!?

Mucking about with the DPA & GDPR.

[BBC7BBCHEAVEN]

1 minute ago, sadimmock said:

 

On the other hand maybe the delay is to allow them time to introduce an AI algorithm to spot and block the large buying groups 😉 

God that would be fantastic 

[NotAnInsider]

Just now, sadimmock said:

On the other hand maybe the delay is to allow them time to introduce an AI algorithm to spot and block the large buying groups 😉 

Imagine the chaos if they made unannounced changes like that.

Would be hilarious in a way. Maybe a mixup would do us good.

[Fake Encore]

Sunday was going to be awful, registrations that were confirmed were deleted.  3 out of 5 of our group.

[stuie]

3 minutes ago, ukmountie said:

GDPR requires that when you remove the data it should also not be in your backups. They very possibly don't even know how many registrations they mistakenly deleted, let alone who's.

https://verasafe.com/blog/do-i-need-to-erase-personal-data-from-backup-systems-under-the-gdpr/#:~:text=For these reasons%2C it is,short%2C yes%2C it is.

DPA 2018 doesn't require database managers to remove pii from backups that will expire automatically in a reasonable period of time. 

If they know who they incorrectly deleted and still had a rolling backup from before that point, they could feasibly restore it. 

 

[autoinflate]

1 hour ago, duke88 said:

You couldn't prevent anyone else from reporting it once it was in the public domain i.e the website

yes, but not having it on sky and bbc news, hammered on radio 1 etc until after ticket day would be nice.

[stuie]

6 minutes ago, MrZigster said:

It's the f**king tories again isn't it!?

Mucking about with the DPA & GDPR.

Technically, it was the EU what dunnit. 

[Ayrshire Chris]

Time to take off the lucky pants, don’t think they could stay on for another fortnight 😉

[Helsbels]

1 hour ago, nikkic said:

I’ll be in Amsterdam on the new sale date. 

With 2 days of drinking behind me. 

Less than ideal. 

This is the usual sort of scenario when I would get tickets. Being in the same sort of state I'd be in at Glasto

[MrZigster]

6 minutes ago, stuie said:

Technically, it was the EU what dunnit. 

Thought we'd left that?

[ukmountie]

1 minute ago, stuie said:

DPA 2018 doesn't require database managers to remove pii from backups that will expire automatically in a reasonable period of time. 

If they know who they incorrectly deleted and still had a rolling backup from before that point, they could feasibly restore it. 

 

Ah, you're right of course. I was well up on this stuff a few years back, but obviously have fallen behind.

[Monty Pythagoras]

Right then

how do we check that our registrations are okay?

[august1]

Doesn't impact me either way but distruption to so many for a few registrations feels wrong

Obviously if you were 1 of those regs..

The doors are open for anyone to now register so people will see the BBC headline and now have a crack and get tickets 

[Helsbels]

26 minutes ago, CurlyPutz said:

Thank you - that is 100% what I am seeing too. I have been checking every other day to make sure my regs are still good, last couple of days those click through to edit links stopped resolving, I assumed because registrations were closed.

Glad it's not just me thats been constantly checking!

[BBC7BBCHEAVEN]

Out of curiosity I had a look and it seems the sales date was announced Sept 22nd, so 6 weeks notice

 

Are people on here really saying they then went ahead and booked holidays etc within those six weeks? Smells like Porky's to me

 

 

 

 

[Ayrshire Chris]

6 minutes ago, Helsbels said:

Glad it's not just me thats been constantly checking!

Been doing the same since the first notification of having to confirm registration, and will be doing it regularly until ticket day. 

[stuie]

7 minutes ago, MrZigster said:

Thought we'd left that?

Not before they gave us EU GDPR, which then became UK Data Protection Act 2018.

 

[airwaves]

2 hours ago, rob.a said:

The date change is definitely going to screw some people. I had changed my plans for going to the Chems gig and I'm solo parenting on the new weekend so my kids are going to watch a lot of Paw Patrol on that Sunday morning. 

No they're not - 40 mins top (before it sells out) 

[dotdash79]

27 minutes ago, ukmountie said:

GDPR requires that when you remove the data it should also not be in your backups. They very possibly don't even know how many registrations they mistakenly deleted, let alone who's.

https://verasafe.com/blog/do-i-need-to-erase-personal-data-from-backup-systems-under-the-gdpr/#:~:text=For these reasons%2C it is,short%2C yes%2C it is.

GDPR doesn’t make you remove deleted pid from backups, just when you restore the deleted pid isn’t also restored (or is redeleted straight away)

[clarkete]

1 hour ago, The Nal said:

Ive never claimed to being loving or compassionate.

Greed and disgust are my only emotions. 

  

Yeah I dropped the ball there. Standards are slipping.

I'm pleased you've got the wooden spoon out on a non weather thread.  We need a little Nal levity on (non)sale day

Edited November 2, 2023 by clarkete