Festicket's collapse

[gfa]

7 hours ago, Neil said:

I wouldn't deal with them always got a dodgy vibe from them. 

I always thought this too - the fact they are like a travel agent a bit always scared me off (doing lots of those type of flights included package events)

[spg]

8 hours ago, Mouseboy11 said:

Motion Bristol have been putting lots up the last couple of weeks about this, they owe them quite a bit of money.

Yep I saw this article/post, not good for a smallish indie venue. 

[Supernintendo Chalmers]

2 hours ago, efcfanwirral said:

Got to say the industry doesn't need more reasons for people to be reluctant to buy tickets in advance, so hopefully this gets sorted without people being out of pocket

Imagine if the only option was Ticketmaster...

[Rufus Gwertigan]

19 hours ago, danmarks said:

Today! Not gone out yet. Maybe thats a sign 🤔  or maybe its just that yesterday knocked everything off kilter.

Yeah sadly cant get a credit card due to being poor and divorced. 

I have had plenty of money problems and paid all my stuff cash on my debit card. I got ripped off a few times so I got a prepay credit card for all my online stuff. Might be an idea 

[Neil]

5 hours ago, Rufus Gwertigan said:

I have had plenty of money problems and paid all my stuff cash on my debit card. I got ripped off a few times so I got a prepay credit card for all my online stuff. Might be an idea 

i reckon the temptation must be huge when you've got oodles of client cash but your own cashflow is tight.

[Elliot H]

Did anyone manage to get their BST ticket money back via Section 75 or Chargeback?

American Express denied it as payment was taken via a 3rd party (Stripe) and there is no appeal process - done me for 5 tickets worth which has a bit of a sting!

Particularly disgusting when you consider that AMEX are the sponsor of the event that's essentially defrauded people through a dodgey ticketing partner!

[snoochie1981]

2 minutes ago, Elliot H said:

Did anyone manage to get their BST ticket money back via Section 75 or Chargeback?

American Express denied it as payment was taken via a 3rd party (Stripe) and there is no appeal process - done me for 5 tickets worth which has a bit of a sting!

Particularly disgusting when you consider that AMEX are the sponsor of the event that's essentially defrauded people through a dodgey ticketing partner!

There was a bit of chat about this on the BST thread itself but I did get a refund from my bank via a section 75 request.

How were Stripe involved in the process for buying your tickets?

[gfa]

35 minutes ago, Elliot H said:

Did anyone manage to get their BST ticket money back via Section 75 or Chargeback?

American Express denied it as payment was taken via a 3rd party (Stripe) and there is no appeal process - done me for 5 tickets worth which has a bit of a sting!

Particularly disgusting when you consider that AMEX are the sponsor of the event that's essentially defrauded people through a dodgey ticketing partner!

Thats appalling, i'd keep pressing them for it. Ombudsmen maybe? Not had experience with chargebacks myself but that is unacceptable - or at least BST might be able to give you tickets perhaps.

[dotdash79]

36 minutes ago, Elliot H said:

Did anyone manage to get their BST ticket money back via Section 75 or Chargeback?

American Express denied it as payment was taken via a 3rd party (Stripe) and there is no appeal process - done me for 5 tickets worth which has a bit of a sting!

Particularly disgusting when you consider that AMEX are the sponsor of the event that's essentially defrauded people through a dodgey ticketing partner!

Stripe would be a payment provider, I would raise a formal complaint then if that didn't work take it to the finance ombudsman, is this a charge card or a credit card?

[Ayrshire Chris]

On 9/20/2022 at 10:53 AM, efcfanwirral said:

I need to keep an eye on this one - got £200 tied up in Springsteen tickets for BST with them. Assuming if they collapse I won't see either the money nor a ticket?

Debit or credit card? That could be the difference 

[Crazyfool01]

i managed a full refund on debit from collapse of made.com recently .... so it is possible to get debit refunded 

[danmarks]

Just now, Ayrshire Chris said:

Debit or credit card? That could be the difference 

Mine was debit card. Halifax. They were really helpful.  Got it all back

 Needed to send the emails saying what had hsppened as proof

[Ayrshire Chris]

3 minutes ago, danmarks said:

Mine was debit card. Halifax. They were really helpful.  Got it all back

 Needed to send the emails saying what had hsppened as proof

That’s good. 

[efcfanwirral]

6 hours ago, Ayrshire Chris said:

Debit or credit card? That could be the difference 

All got sorted - was credit card and the chargeback was accepted within days.