midlifecrisis Posted September 26, 2019 Report Share Posted September 26, 2019 Sorry it's probably already been talked about but is this new this year? Don't recall having to go through this when buying tickets last year? "As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed." Quote Link to comment Share on other sites More sharing options...
Mr.Tease Posted September 26, 2019 Report Share Posted September 26, 2019 28 minutes ago, midlifecrisis said: Sorry it's probably already been talked about but is this new this year? Don't recall having to go through this when buying tickets last year? "As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed." They've usually not bothered with it up until now- not sure if it's said that even in the past or whether it's a new addition to the info page? Quote Link to comment Share on other sites More sharing options...
Nobody Interesting Posted September 26, 2019 Report Share Posted September 26, 2019 44 minutes ago, midlifecrisis said: Sorry it's probably already been talked about but is this new this year? Don't recall having to go through this when buying tickets last year? "As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed." 15 minutes ago, Mr.Tease said: They've usually not bothered with it up until now- not sure if it's said that even in the past or whether it's a new addition to the info page? As far as I know this is new as VbV etc have never been an issue in the past Quote Link to comment Share on other sites More sharing options...
Sasperella Posted September 26, 2019 Report Share Posted September 26, 2019 I have a feeling (and I might be wrong) that I remember something similar being said last year on the website but never heard anyone actually experiencing it.... Maybe in the resale but I'm sure in the normal sale (as I was quite obsessively reading all the posts in the run up to that and not so much in the resale) Quote Link to comment Share on other sites More sharing options...
Lizzim Posted September 26, 2019 Report Share Posted September 26, 2019 Could be new regulations that have just been introduced to increase security on online sales. Quote Link to comment Share on other sites More sharing options...
MoilyX Posted September 27, 2019 Report Share Posted September 27, 2019 Should be ok, with the 5 minute grace period you get on the Payment page now. Quote Link to comment Share on other sites More sharing options...
paulshane Posted September 27, 2019 Report Share Posted September 27, 2019 32 minutes ago, MoilyX said: Should be ok, with the 5 minute grace period you get on the Payment page now. [Citation Needed] Quote Link to comment Share on other sites More sharing options...
MoilyX Posted September 27, 2019 Report Share Posted September 27, 2019 3 hours ago, paulshane said: [Citation Needed] For what? Quote Link to comment Share on other sites More sharing options...
Avalon_Fields Posted September 27, 2019 Report Share Posted September 27, 2019 (edited) I'd expect if there were a change in the booking procedures we would be informed of it in advance. I think there will be no change, the festival website clearly lists each step, I doubt they'd have omitted an essential part of the process: https://www.glastonburyfestivals.co.uk/full-2020-ticket-info/ Edited September 27, 2019 by Avalon_Fields Quote Link to comment Share on other sites More sharing options...
paulshane Posted September 27, 2019 Report Share Posted September 27, 2019 34 minutes ago, MoilyX said: For what? Somewhere official that says there is a 'grace period', as historically, this has never happened. Quote Link to comment Share on other sites More sharing options...
pentura Posted September 27, 2019 Report Share Posted September 27, 2019 (edited) 5 minutes ago, paulshane said: Somewhere official that says there is a 'grace period', as historically, this has never happened. From the official Glastonbury site Also, there will be a timer in the bottom corner Note - this is only once you get onto the Payment page - tickets can still sell out if you are still on Registration page Edited September 27, 2019 by pentura Quote Link to comment Share on other sites More sharing options...
paulshane Posted September 27, 2019 Report Share Posted September 27, 2019 well, holy shit, is that new ? Cos last octobers shit storm of getting tickets certainly didn't have that! Quote Link to comment Share on other sites More sharing options...
pentura Posted September 27, 2019 Report Share Posted September 27, 2019 (edited) 2 minutes ago, paulshane said: well, holy shit, is that new ? Cos last octobers shit storm of getting tickets certainly didn't have that! Yeah it seems to be! It was the first thing that stood out to me as new after reading the ticket info page Although I haven't gotten past the holding page in 2+ years so can't 100% confirm Link here - https://www.glastonburyfestivals.co.uk/full-2020-ticket-info/ Edited September 27, 2019 by pentura Quote Link to comment Share on other sites More sharing options...
northernringo Posted September 27, 2019 Report Share Posted September 27, 2019 So if you get to the payment page, and proceed to pay within 5 minutes, you are essentially guaranteed tickets? Basically, at this point have you been allocated tickets? Or can 100 people view the payments page even when there are just 80 tickets left, for example? Quote Link to comment Share on other sites More sharing options...
lukethekid Posted September 27, 2019 Report Share Posted September 27, 2019 11 minutes ago, northernringo said: So if you get to the payment page, and proceed to pay within 5 minutes, you are essentially guaranteed tickets? Basically, at this point have you been allocated tickets? Or can 100 people view the payments page even when there are just 80 tickets left, for example? I don't think they can give you a 5 minute grace period without them guaranteeing you the tickets as long as the payment details are correct Quote Link to comment Share on other sites More sharing options...
Charm Posted September 27, 2019 Report Share Posted September 27, 2019 14 minutes ago, northernringo said: So if you get to the payment page, and proceed to pay within 5 minutes, you are essentially guaranteed tickets? Basically, at this point have you been allocated tickets? Or can 100 people view the payments page even when there are just 80 tickets left, for example? They can still sell out while you are entering payment details. Charm x Quote Link to comment Share on other sites More sharing options...
stuie Posted September 27, 2019 Report Share Posted September 27, 2019 52 minutes ago, pentura said: From the official Glastonbury site Also, there will be a timer in the bottom corner Note - this is only once you get onto the Payment page - tickets can still sell out if you are still on Registration page 50 minutes ago, paulshane said: well, holy shit, is that new ? Cos last octobers shit storm of getting tickets certainly didn't have that! 48 minutes ago, northernringo said: So if you get to the payment page, and proceed to pay within 5 minutes, you are essentially guaranteed tickets? Basically, at this point have you been allocated tickets? Or can 100 people view the payments page even when there are just 80 tickets left, for example? Nothing is guaranteed until you get your confirmation email people! What it says and what happens when the servers are under strain are likely to be very different things. Previous years the site has crashed out when entering payment details. I'm not confident that this year will be any different. Quote Link to comment Share on other sites More sharing options...
paulshane Posted September 27, 2019 Report Share Posted September 27, 2019 1 minute ago, stuie said: Nothing is guaranteed until you get your confirmation email people! What it says and what happens when the servers are under strain are likely to be very different things. Previous years the site has crashed out when entering payment details. I'm not confident that this year will be any different. Same. Recent years have been rubbish, time outs on the payment page etc. A few years back the system appeared to be that there were many servers allocating places, and if you were lucky enough to get one, you got punted over to the payment servers, which wern't public facing so had very little load, so you were pretty much garunteed to have bought tickets. The last few years feel like (though I can't prove it) that -all- the servers have been in the same pool, so getting to the payment page meant the server load was so much that hitting 'next' was hit or miss if it was actually going to work. Quote Link to comment Share on other sites More sharing options...
Crazyfool01 Posted September 27, 2019 Report Share Posted September 27, 2019 3 minutes ago, stuie said: Previous years the site has crashed out when entering payment details. I'm not confident that this year will be any different. Emily did make a specific reference to trying to sort this when she spoke last October ... we will see ... but the festival is usually pretty good at reacting to issues in my eyes Quote Link to comment Share on other sites More sharing options...
Avalon_Fields Posted September 27, 2019 Report Share Posted September 27, 2019 (edited) 1 hour ago, northernringo said: So if you get to the payment page, and proceed to pay within 5 minutes, you are essentially guaranteed tickets? Basically, at this point have you been allocated tickets? Or can 100 people view the payments page even when there are just 80 tickets left, for example? I'm confident this isn't the case, it's only a case of you having guaranteed tickets if you successfully have paid for the tickets within 5 minutes AND there are still tickets available. So, anyone who gets on early (Say first 15 minutes or so) should be OK - better to get the details right than over-rush and make a mistake - but anyone closer to the likely sell out time (Perhaps after 09:20) needs to move very very quickly. I'd imagine, the minute before the sell out, there will be hundreds, if not thousands, that are in the system of entering details to booking tickets when there are only small numbers still left. Edited September 27, 2019 by Avalon_Fields Quote Link to comment Share on other sites More sharing options...
stuie Posted September 27, 2019 Report Share Posted September 27, 2019 24 minutes ago, crazyfool1 said: Emily did make a specific reference to trying to sort this when she spoke last October ... we will see ... but the festival is usually pretty good at reacting to issues in my eyes I’m sure she meant it too BUT she’s not a techie and there is no way to test this. Load testing can only do so much. The proof of this pudding will be in the eating on ticket days! Quote Link to comment Share on other sites More sharing options...
Crazyfool01 Posted September 27, 2019 Report Share Posted September 27, 2019 3 minutes ago, stuie said: I’m sure she meant it too BUT she’s not a techie and there is no way to test this. Load testing can only do so much. The proof of this pudding will be in the eating on ticket days! fingers crossed time then Quote Link to comment Share on other sites More sharing options...
clarkete Posted September 27, 2019 Report Share Posted September 27, 2019 I thought we had a timer last time around didn't we? Quote Link to comment Share on other sites More sharing options...
Crazyfool01 Posted September 27, 2019 Report Share Posted September 27, 2019 1 hour ago, clarkete said: I thought we had a timer last time around didn't we? apparently ... I never got that far though Quote Link to comment Share on other sites More sharing options...
thewayiam Posted September 27, 2019 Report Share Posted September 27, 2019 Verified by visa would be a pain as my current bank don't have my upto date number due to travelling in Oz at the min, I may have to ring them while here if I get 5 minutes and tell them. Unsure if that applies to seetickets updated info too? Quote Link to comment Share on other sites More sharing options...
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