Seetickets

[DL50]

Dunno if this has been discussed in any other threads but i thought i'd start this

Seetickets have been slammed for their pretty tasteless remarks http://www.facebook.com/l.php?u=http%3A%2F%2Fmetro.co.uk%2F2013%2F10%2F06%2Fsee-tickets-slammed-for-it-consultants-dig-after-glastonbury-tickets-sell-out-4136149%2F&h=ZAQFtyYxu

Quite insensitive of them to poke fun at something people take so seriously, Michael and Emily Eavis always have class and seetickets quite frankly don't

Thoughts anyone?

[Andy0808 v3.0]

What do you expect from a company that charge over £7 for booking fees?

[Cooter]

Well it's always a problem, there is gawd knows how many punters going for a tiny amount of tickets. Web pages will crash, phone lines will be engaged and shock horror thousands of people will get pissed off. I didn't get a ticket but I thought Sees tweets of early morning fukups were very honest and respectable. At least they had the guts to keep everyone in the know this year.

[Amii]

I agree, absolutely idiotic comment, would love to know what they were thinking.

Considering their systems let us down (yet again) it's a bit bloody rich!! Moreover, given the roots of the festival as a pilgrimage, it's incredible they can be so Blaise.

Edited October 6, 2013 by Amii

[Mardy]

I've got no problem with it. Refreshingly human and midly amusing. Better than the polished trite meaningless PR shite that loads of companies put out.

[efcfanwirral]

I agree, absolutely idiotic comment, would love to know what they were thinking.

Considering their systems let us down (yet again) it's a bit bloody rich!! Moreover, given the roots of the festival as a pilgrimage, it's incredible they can be so Blaise.

[scarletmist]

They screwed up. Then they fixed it. While their system was down then they got a few tweets from people making sarcy comments.

Its a bit rich, but there can't be many systems that can sell that number of tickets in that space of time with relatively few errors.

Trouble is, I do have a sneaking admiration for the person who posted that message. Its very bad PR to take the piss out of your customers, and he or she will probably get their knuckles rapped, but its nice to know that there are real people with real feelings and emotions working there.

[DL50]

I know it's kind of in the nature of the business that people will get pissed off with them, especially with tickets for something as over subscribed as Glastonbury

You just think they might be slightly better prepared, or at least have some grace like the Eavis family and not make such distasteful remarks

[EighteenSixty7]

People need to lighten up, yet more fake outrage. I realise this is coming from who has got a ticket but I'd feel the same if I didn't get one, it's funny.

[frostypaw]

They should just keep quiet - there's no avoiding a fleet of pissed off people when there's no real answer for them.

Add extra capacity they said, so seetickets added more capacity and it sold out quicker and everyone found something new to blame - same story every year really

[rubenz]

Can't really take offence at that comment (people on line saying whoever sent it should be sacked etc)

They probably did get a lot of tweets from people giving them shit.

On the other hand if I had not got any tickets I would probably be outraged!

[Keithy]

To be fair to See tickets, it's pointless them investing in upgrading their infrastructure for essentially 2 hours every year. Particularly from a business point of view they were very successful this year - they sold all the tickets in record time.

The tweet was ill-judged but during the system issues, there were probably some very stressed IT technicians and 'helpful advice' (which I strongly suspect was aggressive, sarcastic and irrelevant IT advice) was probably not appreciated.

Some ridiculous comments floating around about 'someone should get the sack'. It's all getting a bit 'Daily Mail' / *something must be done*

[stardustjunkie]

Whatever the business is, you shouldn't speak to paying customers like that, particularly not publicly. I'm quite certain the person/people that posted that are due a bollocking, something like that could lose them business from Glastonbury (highly unlikely but it's possible), and I'm sure they don't want that. 135,000 x £7 or whatever it is they charge as booking fees?

[Georgeh]

Lighten up, I'm sure the person who tweeted the comment was as stressed out as us, for different reasons yeah, but stressed nonetheless.

[dentalplan]

What a load of old shit. I don't think it's distasteful at all.

They say that they're doing all they can to get the system up and running again, cue the masses on Twitter saying they're useless and shit even though they're doing all they can to make it a smooth process, even though 120,000 tickets going to almost a million customers at the same time is a ridiculous task for any online company. They get it up and running, make a remark like that and suddenly they've crossed a line?

You can relate this situation down to most working scenarios.

[Bobs]

SeeTickets are one of those companies like easyjet imo, they're great to do business with it you know exactly what you want, but if it's a little difficult and is on their back, they like to ship blame onto the nearest possible person that isn't themselves.

The comment stunk, and quite rightly they should be criticised for it, that being said, we'll pay £5 in fees come april, i've just paid £11 in fees for a £40 ticket on Ticketmaster + £5.95 Compulsory Recorded Delivery. So all in all, it's the cheapest option, and whilst it didn't work out for many people (me included) at trying to get through, they still managed to shift 120k tickets in just under 90 minutes, so they aren't doing THAT bad.

I was just fortunate that someone else got through, because i probably wouldn't be saying this if i was ticketless!

[DL50]

Actually yeah i need not be so angry as i did get my ticket, just think if i was unsuccessful this morning that tweet would have pissed me off so much

I get what people are saying that it was light hearted and yeah i get that it is a hard task for them to accommodate so much traffic one morning a year, but they still shouldn't talk to customers like that

[artl]

I am 100% with seetickets. the remark was a good humoured response. Judging by the utter cr@p posted here ..."i got in with this browser and failed with the other" my mate ...blah blah blah - there is even a poll as to which ISP had the most success, as far as i can tell to "prove" the seetickets block some ISPs. This indicating non only zero IT knowledge but a fairly large hole in the commerce department. Its the I am entitled syndrome at it again

Good for you seetickets

[GlastoSimon]

In fairness to See, after the 30 minute delay at the start it was amazing how quickly those tickets went.

I think at one point 40k went in 15 minutes.

I feel bad saying it cos I got a ticket, but See have definitely been worse in the past. I remember the 2011 sale, didn't get in despite 4-5 hours of refreshing. Thankfully got some in the re-sale, so there is hope for everyone.

[jeffie]

I think it proves that they are actually human. Would be the sort of thing I might post (and get shouted at for).

[mandolin]

I didn't get tickets today. Though I did initially hate See for that I soon came to realise that it was not their fault - without the glitch they would just have sold out more quickly. That said, while they were bearing the brunt of my frustration, I said much more offensive things than that poor sod did. I hope s/he doesn't get into too much trouble.

[Squonk]

How can anyone take offence at what the guy said. I found it quite light hearted considering the stress that everyone was under this morning.

Some people need to seriously lighten up

[tillyandthewall]

There's actual people who have to handle social media accounts. Calling them every name under the sun is no better offline than online - it's like the customers raising hell in a shop, then threatening to go to the newspapers when they don't get a 100% submissive response.

[Harry3]

I thought it was pretty funny

sort of sarcastic prickish comment I would make

[Rocking mouse]

Seetickets would love to sell everyone a ticket, lots more fees. But there is not enough for everyone, it's not their fault. Sending abuse to a company, is sending abuse to people working, trying their best. Oh these poor sods are working this Sunday their chances of getting a ticket would be much lower than the people giving them abuse.i am going to give some hard hit words to Camelot , I entered their lottery and did not win. It's all their fault. Blocking my numbers bast**ds.