Festicket's collapse

[zahidf]

https://thequietus.com/articles/32078-ticketing-company-festicket-on-brink-of-collapse

Doesnt sound great

[David_303]

Just now, zahidf said:

https://thequietus.com/articles/32078-ticketing-company-festicket-on-brink-of-collapse

Doesnt sound great

Really awful news. This has been on the cards for a while. Horrendous for people and venues involved.

[efcfanwirral]

I need to keep an eye on this one - got £200 tied up in Springsteen tickets for BST with them. Assuming if they collapse I won't see either the money nor a ticket?

[incident]

17 minutes ago, efcfanwirral said:

I need to keep an eye on this one - got £200 tied up in Springsteen tickets for BST with them. Assuming if they collapse I won't see either the money nor a ticket?

It's tricky, because the way reputable ticket agents are supposed to work is that they keep the admin fees, but the actual ticket money goes into an escrow account which then gets paid to the promoter when the event takes place. So in theory the money is reasonably protected.

No idea whether that's been done in this case or not. It doesn't sound encouraging from the article so maybe they haven't. Though to be honest even if they have done that - it'll be a mess to sort out.

[efcfanwirral]

3 minutes ago, incident said:

It's tricky, because the way reputable ticket agents are supposed to work is that they keep the admin fees, but the actual ticket money goes into an escrow account which then gets paid to the promoter when the event takes place. So in theory the money is reasonably protected.

No idea whether that's been done in this case or not. It doesn't sound encouraging from the article so maybe they haven't. Though to be honest even if they have done that - it'll be a mess to sort out.

you'd think BST would make sure the Escrow is in place being such a big company but stranger things have happened. I imagine those with tickets for clubs (which seem to be the main focus of the article) are going to struggle

[Neil]

I wouldn't deal with them always got a dodgy vibe from them. 

[efcfanwirral]

8 minutes ago, Neil said:

I wouldn't deal with them always got a dodgy vibe from them. 

I wish I hadn't now. Thought if BST were running a pre sale through them that they couldn't be that bad but clearly got that wrong! 

And just realise you mean in efests capacity! 

Edited September 20, 2022 by efcfanwirral

[Mouseboy11]

Motion Bristol have been putting lots up the last couple of weeks about this, they owe them quite a bit of money.

[Neil]

22 minutes ago, efcfanwirral said:

I wish I hadn't now. Thought if BST were running a pre sale through them that they couldn't be that bad but clearly got that wrong! 

And just realise you mean in efests capacity! 

they wanted efests to direct everyone to them for festie tickets. i preferred to keep using the established agents, who'd already proven their reliability to me.

[dotdash79]

1 hour ago, efcfanwirral said:

I need to keep an eye on this one - got £200 tied up in Springsteen tickets for BST with them. Assuming if they collapse I won't see either the money nor a ticket?

Did you pay by credit card? If so then section 75 will apply so you should see the money and a possibility you also get the tickets. 

[efcfanwirral]

1 minute ago, dotdash79 said:

Did you pay by credit card? If so then section 75 will apply so you should see the money and a possibility you also get the tickets. 

Ah brilliant nice one. Yes it was on the credit card

[dotdash79]

3 minutes ago, efcfanwirral said:

Ah brilliant nice one. Yes it was on the credit card

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/
 

I once worked for a computer manufacturer and when the competitor went bust the credit card companies bought the warranty services from us. 
 

other times they just give the money back

[danmarks]

Hmm. Im paying in installments for hyde park tickets. Will follow with interest 

[dotdash79]

34 minutes ago, danmarks said:

Hmm. Im paying in installments for hyde park tickets. Will follow with interest 

If you have paid any part with a credit card (E.g. deposit) then that’s also covered

[maelzoid]

I used them before and it was without question one of the worst experiences I've had buying tickets. The customer service was non-existent and the whole thing was unnecessarily stressful from buying the tickets in 2020 until the actual shows this June (Pearl Jam at Hyde Park). 

Despite those decent hard-working people who will lose their jobs, it is fitting that bad business practice and poor customer service leads to this. 

[danmarks]

26 minutes ago, dotdash79 said:

If you have paid any part with a credit card (E.g. deposit) then that’s also covered

Sadly not. However do i cut my losses and forfeit the tickets ir blindly keep paying?

[dotdash79]

Might be worth speaking to your bank and see what they say. You might be able to do a charge back but there is a time limit of 180 days I think. 

[incident]

1 minute ago, danmarks said:

Sadly not. However do i cut my losses and forfeit the tickets ir blindly keep paying?

Pay the next instalment on a CC to bring it under protection?

[gigpusher]

1 hour ago, danmarks said:

Hmm. Im paying in installments for hyde park tickets. Will follow with interest 

This is one of the reasons why I am against paying companies in instalments. Would always rather just save myself and pay although if you have paid on credit card hopefully you'll be protected. 

[efcfanwirral]

29 minutes ago, danmarks said:

Sadly not. However do i cut my losses and forfeit the tickets ir blindly keep paying?

when is the next instalment due? If its a few weeks there could be news either way by then

[danmarks]

Today! Not gone out yet. Maybe thats a sign 🤔  or maybe its just that yesterday knocked everything off kilter.

Yeah sadly cant get a credit card due to being poor and divorced. 

[Dales]

When Wide Skies & Butterflies festival went in to administration my partner contacted the credit card company and they refunded her very quickly. So as mentioned by others, I would suggest thats the best tactic for anyone caught up in festicket collapse who did use a credit card.

[Neil]

2 minutes ago, Dales said:

When Wide Skies & Butterflies festival went in to administration my partner contacted the credit card company and they refunded her very quickly. So as mentioned by others, I would suggest thats the best tactic for anyone caught up in festicket collapse who did use a credit card.

from what i noticed there don't seem to be too many  festivals using festicket, and of  those that have done, mostly  they have tickets on sale with other agents, so there shouldn't be many  who've lost all their ticket money.

[efcfanwirral]

7 minutes ago, Dales said:

When Wide Skies & Butterflies festival went in to administration my partner contacted the credit card company and they refunded her very quickly. So as mentioned by others, I would suggest thats the best tactic for anyone caught up in festicket collapse who did use a credit card.

The event isn't sold out on the other site so if it becomes official I'll just get the money back and re-book on the evil vendor (its that or not go)

[efcfanwirral]

Got to say the industry doesn't need more reasons for people to be reluctant to buy tickets in advance, so hopefully this gets sorted without people being out of pocket