Confirmation screen, but no email or money taken...

[mike46]

I'm going to call see first thing in the morning, but just wanted to see if anyone had this problem before...

Yesterday I got through for two friends, paid the money and got a confirmation screen (with booking number, but I didn't screenshot). One of those got through seconds later and had the 'this registration has already been used' message - huzzah!

Unfortunately, since then neither has a confirmation email (or record on seetickets of an order being placed) and no money has left my account/been earmarked too.

Has anyone had something like this before? Could it just be See holding the tickets back and waiting for payment before confirming? I'm sorted myself but I feel worse than I did not having a ticket knowing that something's ballsed up and they might not get to join

[briddj]

Without proof, like that booking number / screenshot, See could just fob you off if there has been a glitch. Hopefully not though and everything comes out tomorrow!

[JennieT]

Aren't see open 24 hours? Worth a try.

[Scotdy]

The same thing happend to me quite a few years back. See said unless I had some sort of proof so they could look into it there was nothing that they could do (they said that they get a lot of people trying it on every year)

Hope this is not the same for you.

[HGavin]

Contact see tickets.. I found the money left my account then returned the next day. It takes five days to clear and then the money left for good (after talking to my bank).

I am overseas mind you, and I did receive a conformation email. But was able to request seetickets send me a history of ticket purchases (through their website) which re-sent me my Glastonbury confirmation. Maybe you're able to do that?

[MrZigster]

The "This registration has already been used" message is usually a good sign isn't it? (for that reference number anyway).

[The Placid Casual]

But was able to request seetickets send me a history of ticket purchases (through their website) which re-sent me my Glastonbury confirmation. Maybe you're able to do that?

Every see customer is allowed to do this. Stick your email in the right hand side here https://www.seetickets.com/customerservice

[sedra]

Have you checked your spam box - emails sometimes end up there. Or just go to see tickets customer service check as above.

[FuzzyDunlop]

My mate didn't get a reference number on Sunday, just "This registration has already been used" for his booking.

Then got the confirmation email later in the day. He checked his bank though and within 5 mins the money was ready to be debited

[mike46]

Apparently the card was declined (insufficient funds) which is odd as I had more than enough.

Looks like I'll be trying again for the secret sales

[st dan]

Apparently the card was declined (insufficient funds) which is odd as I had more than enough.

Looks like I'll be trying again for the secret sales

If that is the case you'll need to speak to the bank .. And if they confirm that there was no reason why the card was declined - I'm sure you could complain to See.

When booking any tickets, all you can do in enter your card details (assuming you entered them correctly and have sufficient funds) then the rest is out of your hands, and is between See and your bank.

[___S_o_m_a__]

/\

What Dan! Dan! Dan! DAAAAAN! said.

[mike46]

Having spent the afternoon on the phone to See, it's going to be the secret resales Although they can see the order, there was an error and no tickets were allocated and nothing they can do to resolve it. I feel worse having failed for my friends than I did when I missed out in October!

[musky]

I can feel your pain. It's bad enough failing to get your tickets, but to think you've got them only to have them snatched away must be gutting!

[Summertimelover]

OMG i feel like crying for you! if the bank can confirm you had the money surely See can rectify this!

[Scotdy]

Gutting, I hope you pick a ticket up in a resale

[Peroni]

Having spent the afternoon on the phone to See, it's going to be the secret resales Although they can see the order, there was an error and no tickets were allocated and nothing they can do to resolve it. I feel worse having failed for my friends than I did when I missed out in October!

This is heartbreaking. How terrible. surely the eavii won't stand for this.... take to twitter!!

[phillyfaddle]

That's odd. I had a card issue with Glasto balance payments not going through a few years back (2010), but See phoned me and we sorted it out. Payment went through second time, no problem. It wasn't to do with insufficient funds or wrong number, something to do with the way the card's expiry date had been recorded in the banking system.

[SmellyWellies]

This happened to me before, I didnt get an email for a few days and the money was still in my account. I was worried but I had my confirmation number. Anyway after about 2 days they did email me to confirm. Its probably just because of the amount of tickets sold on Sunday, there is a lot of administration to get through to confirm to everyone.

[briddj]

If they can see the order you should go mental at them and tell them to honour the order - it's not like there aren't going to be further returns to facilitate it.

[russycarps]

Yep there is absolutely no way I would accept this. They can reserve some of the tickets that are returned in May for you. Speak to a manager and stand your ground.

[gooner1990]

There is no way I would accept this, and neither should you. If its a balls up between See Tickets and the bank then they should honour the tickets for you. And I dare say they have a few in 'reserve' for things like this.

Scream loud enough and they will sort it for you.

[kellly]

Having spent the afternoon on the phone to See, it's going to be the secret resales Although they can see the order, there was an error and no tickets were allocated and nothing they can do to resolve it. I feel worse having failed for my friends than I did when I missed out in October!

Oh no! Sorry to hear that, what a shame

[Space Shanty]

That excuse is bullshit... no way would I accept that.
Get on Twitter and make some noise about how you've been messed about, making sure to include the @seetickets and @GlastoFest handles in each tweet.

Shouldn't take long for them to come to some sort of resolution.

I understand some people are reluctant to push their case on social media but for something like this I'd make the exception.

This is 100% their mistake and they are basically shrugging their shoulders.
Fuck that

[AboutTime]

I would kick off big time at See tickets if that was me,

if the money was there, and there was an error on their end, it's an error, so they can fix it.