Apologise Now Eavis

[Paul ™]

Even though I did manage to get tickets for myself and the wife, it was only because of my mate who bought 8 tickets in total.

To be honest, i think 8 tickets per person is a little too high and could be the cause of alot of people not getting tickets including loads of my die-hard Glasto mates.

If it was reduced to 4 tickets per person, then that might be a fairer way to do it?!?

[beodeejay]

No matter if it is 1 ticket per person or 1000 tickets per person, they can only sell x amount of tickets at the end of the day.

If they reduce it to 4 tickets per transaction, they would take in theory twice as long to sell out therefore more fustration on the day.

[Paul ™]

BUT ... its still the case that only 1 person bought each ticket - the fact a friend may have filled in the form is not relevant. The registration and I.D system means tht its (pretty much) impossible to tout these tickets - certainly not in quantity - so its not like seeing a dodgy guy in front of you in the queue buying 40 tickets for a gig at a bound-to-sell-out Academy or Appolo style gig - where he WILL just sell them on.

People were NOT buying 8 or more tickets each. They were just buying tickets for a group of other people in one or two transactions.

[Sipperana]

Independent record stores? Have you tried finding one recently?

[fumps]

Independent record stores? Have you tried finding one recently?

[duncbob]

Independent record stores? Have you tried finding one recently?

Edited October 6, 2010 by duncbob

[smog]

thats actually pretty funny

[grumpyhack]

See tickets system struggled with the demand and people have been asking why they didn't beef up their servers etc. They are still probably better equipped than most to deal with the demand and possibly take a smaller cut for their service than others.

At least the system of registration and photo IDs makes it harder for touts.

[Milbert]

Dunno why people get so het about it, it's been like this nearly every year since the new fence went up.

Be prepared, be organised, and share your details with your mates so they can buy your tickets if they get an order page and you don't.

It's not difficult.

And yes, someone else got my ticket because I wasn't able to. Just as I have got tickets for other people in the past when they couldn't.

Hi, by the way. Glastonbury old timer, newbie poster.

[eFestivals]

I would question why Glastonbury are using a corporate monster in the banking system to sell us all tickets for a charitable festival.

1. the smaller agents are smaller - so would cope even worse with the demand than See does.

2. the only realistic alternative is also a corporate monster, and one with a much worse reputation in the world of corporate monsters.

[eFestivals]

See tickets system struggled with the demand and people have been asking why they didn't beef up their servers etc.

It's quite simple: unlike most businesses, a ticket agent isn't making more money when the demand goes up, unlike other retail businesses.

Whether exactly 135,000 people try to buy the 135,000 Glasto tickets or whether 1,000,000 try to buy the 135,000 Glasto tickets, the profit that a ticket agent makes is exactly the same.

Whereas if a more normal retail outlet gets a greater demand it just goes off and gets more stock to satisfy that demand - so makes more profit, so invests in better systems to handle the extra demand.

Too many people don't consider this very relevant difference.

[duncbob]

1. the smaller agents are smaller - so would cope even worse with the demand than See does.

2. the only realistic alternative is also a corporate monster, and one with a much worse reputation in the world of corporate monsters.

[eFestivals]

If tickets were pre allocated to registrations then a single server could cope with all bookings over the course of a week.

So who gets the tickets then, and who loses out?

Glastonbury went thru all of the possible ways of distributing tickets, and clearly decided (because it's what they've chosen to do) that a free-for-all was the fairest way (and I agree).

While it's not perfect, it does give an advantage to those who try the hardest to get tickets - and as those who try hardest will be those who want to go the most, to my mind it's the right and proper way to do it.

If your system was put in place then fewer of the people who are desperate to go would go, and there'd be many more who weren't really that bothered but registered anyway.

[swede]

I think the set up was brilliant, but then again I did get my ticket

[Pinhead]

Even though I did manage to get tickets for myself and the wife, it was only because of my mate who bought 8 tickets in total.

To be honest, i think 8 tickets per person is a little too high and could be the cause of alot of people not getting tickets including loads of my die-hard Glasto mates.

If it was reduced to 4 tickets per person, then that might be a fairer way to do it?!?

[swede]

Regrettably, tickets are not limited by person (e.g. by See reg number of cardholder), but by 8 tickets per transaction - a transaction that is seemingly infinately repeatable within a single session. Fairer would be 8 tickets per session . . .

[whatmidlifecrisis?]

I am sorry for all those that missed out, thankfully after 2 hours I lucked out and got through (oddly through my son's laptop at the very first attempt having tried on 2 other PCs in the house). I think Neil has summed it up nicely tbh - it isn't perfect but with the demand as it is someone will always lose out. (IMHO pressing the back button and getting tickets for others was pretty smart).

From what has been said See don;t make much out of this and im my experience (4 years) they have never failed me. Registration is painless, ticket day is manic but worth it and tickets/car park passes have always turned up in time. Last year we managed to book for someone twice on re-sale day somehow and the refund was rapid. Unless someone on here has the capability to do a better job I say leave well alone (fix the back button issue but that is about it).

See have a great deal of experience now so chaging supplier seems dangerous to me - be careful what you wish for!

To the OP - I know you are on a wind-up and I am sorry that you missed out. Let me know how your chat with ME goes......

[fnchy77]

"Get the punter to bring ID when booking. 2 tickets per person."

Two tickets per person is rubbish. One of the great things about going to festivals, as well as the music etc, is to have a laugh with a group of mates who also want to be there. Going with just 1 mate every year because your other mates couldn't get tickets is frankly extremely dull and you are likely to spend most of the time on your own as you want to do and see different things which defies the point of going and enjoying a festival.... why shouldn't people be able to go as a group and have a laugh together? IMO, 8 tickets per person is great. I got 6 this year but I do agree that being able to go back and get another 8 is unfair. I agree with what someone else has posted - 8 tickets per session rather than per person. Once you have entered details and processed, you should not be able to go back.

[duncbob]

"Get the punter to bring ID when booking. 2 tickets per person."

Two tickets per person is rubbish. One of the great things about going to festivals, as well as the music etc, is to have a laugh with a group of mates who also want to be there. Going with just 1 mate every year because your other mates couldn't get tickets is frankly extremely dull and you are likely to spend most of the time on your own as you want to do and see different things which defies the point of going and enjoying a festival.... why shouldn't people be able to go as a group and have a laugh together? IMO, 8 tickets per person is great. I got 6 this year but I do agree that being able to go back and get another 8 is unfair. I agree with what someone else has posted - 8 tickets per session rather than per person. Once you have entered details and processed, you should not be able to go back.

[Pinhead]

Quite - 8 tickets per session is the only thing that I'd change about the current system. That way server resources and connections cannot be hogged by a comparatively few currently open sessions through which 100's of tickets are being bought.

[duggie20]

It is HIS responsibility, I want an apology.

[eFestivals]

Quite - 8 tickets per session is the only thing that I'd change about the current system.

yep, I agree.

8 tickets is more than enough for most groups, but if not then all of those people can be utilised at trying to get the booking page, and bingo, they'll get all the tickets they'll need anyway. The odds with a group that size are too good!

And it would give everyone else a decent shot themselves, rather than more of them being locked out than should be cos some are going round and round and round the buying process.

[5co77ie]

Quite - 8 tickets per session is the only thing that I'd change about the current system. That way server resources and connections cannot be hogged by a comparatively few currently open sessions through which 100's of tickets are being bought.

Edited October 6, 2010 by 5co77ie

[Pinhead]

I believe the 'session recyling option' was new this year? I don't remember seeing it in previous years. The last time something similar was available was back in 2007 I think, when using the 'back' button essentially allowed you to do the same thing. It was taken out after that as people complained it was unfair. Remember stories at the time of people queuing up in Internet cafe's to use the one open session someone had managed to achieve on the system in order to get 100's of tickets. That was before social networking became popular enough to have apparently legitimised the practice.

[rexclark]

If it was eight per session I assume this would obviously affect the people who were going back to the order page to get more tickets but would it affect you if you managed to get three booking pages up seperately at the same time?