Lost tickets / Stolen tickets

[shuttlep]

a few years ago friends of mine (a couple) a week before the festival went to dig out their tickets and couldn't find them, The tickets were obviously them and they tried everything they could do get them replaced. this never happened and they couldn't go in the end.

Now I find it harsh but understand that they cannot replace lost tickets. But if they are stolen can they replace them? On the website it really doesn't state anything 

 

 

seems harsh to me , anyone had experience of this?

[Avalon_Fields]

It does seems harsh, but the website rules are clear for better or worse:

Please note that Refund Protection will not cover the loss of your ticket, or any circumstances which could be considered foreseeable. Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.

 

[rpfranks]

I seem to recall (from someone it happened to) that if your ticket got stolen on the day or you lost it when you got to the gate you would be taken aside and they would try and dig up your details and print off a temporary ticket which allows you entry but not sure whether this incurs a charge.

[shuttlep]

one year I entered the festival, went set up my tent , had a few beers a good laugh. was pretty muntered . my friends turned up l;ate around 7 pm. we helped put their tent up and they had some more stuff back at the car. I offered to go help them bring the last of the stuff in.

 

I got to the gate with my ticket stub to get back in. when i noticed that my wrist band had fallen off. I spoke to a guy at the gate who told me to go outside and speak to the people in the hut by the entrance. So I did thinking this will be easy I have ID  I have my ticket . I have the card I paid for the ticket with me . 

 

I spoke to the people in the hut, they said the wrist bands don;t fall off. it fecking did . 8 hours later I am sat outside in the rain now coming down, My friends were good they kept on visiting me bringing me beer. I spoke to the people in the Hut every hour on the hour. on the last attempt they started asking me questions , where I had camped, what I had walked past on my way in. I had been giving them beer and sweets for 8 hours. they eventually took pity on me and let me in. 

 

half past five in the morning they walk me through the gate give me a new band and I was back in.

 

now that was harsh 

[Nick S]

5 minutes ago, rpfranks said:

I seem to recall (from someone it happened to) that if your ticket got stolen on the day or you lost it when you got to the gate you would be taken aside and they would try and dig up your details and print off a temporary ticket which allows you entry but not sure whether this incurs a charge.

My friend lost his ticket on the first day last year, and we were in campervan fields. The next day he had to go to the porta-cabin at the top of the hill of death and was subject to an intense interrogation to get a re-print! They had his picture on the screen and could clearly see it was him, but this wasn't enough. He had to answer loads of questions, and i was pretty impressed with their tactics! They obviously got his address up on google maps and were asking him things like "What's the nearest train station to your house". "Which way would you walk from yours to get to your local Tesco". So pretty much only questions that he'd know the answer to! Really thorough!

[Justiceforcedave]

8 minutes ago, shuttlep said:

one year I entered the festival, went set up my tent , had a few beers a good laugh. was pretty muntered . my friends turned up l;ate around 7 pm. we helped put their tent up and they had some more stuff back at the car. I offered to go help them bring the last of the stuff in.

 

I got to the gate with my ticket stub to get back in. when i noticed that my wrist band had fallen off. I spoke to a guy at the gate who told me to go outside and speak to the people in the hut by the entrance. So I did thinking this will be easy I have ID  I have my ticket . I have the card I paid for the ticket with me . 

 

I spoke to the people in the hut, they said the wrist bands don;t fall off. it fecking did . 8 hours later I am sat outside in the rain now coming down, My friends were good they kept on visiting me bringing me beer. I spoke to the people in the Hut every hour on the hour. on the last attempt they started asking me questions , where I had camped, what I had walked past on my way in. I had been giving them beer and sweets for 8 hours. they eventually took pity on me and let me in. 

 

half past five in the morning they walk me through the gate give me a new band and I was back in.

 

now that was harsh 

You and your mates don't have much luck do you.

[roughbloke]

My friend had his ticket thrown out last year by his mum....chucked away in the bin and gone in the bin lorry. He found all this out on the Wednesday of the festival. 

He spent the morning in Cornwall searching for the ticket and on the phone to seetickets/glastonbury. Eventually, he reported the ticket as stolen due to it being in a bag that got snatched. The police gave him a note. 

Anyway, he eventually came to the glastonbury and spent the whole afternoon going from gate to gate, asking to be let in with all his documents, saying his ticket had been stolen and after all that, they let him in. 

[shuttlep]

 

Just now, Justiceforcedave said:

You and your mates don't have much luck do you.

wasn't too bad it was Wednesday night. So I didn't miss anything. 

 

now once in I don;t leave site again and ask them when they are putting on my wrist band make sure they do it tight

[shuttlep]

1 minute ago, endswithMJ said:

My friend had his ticket thrown out last year by his mum....chucked away in the bin and gone in the bin lorry. He found all this out on the Wednesday of the festival. 

He spent the morning in Cornwall searching for the ticket and on the phone to seetickets/glastonbury. Eventually, he reported the ticket as stolen due to it being in a bag that got snatched. The police gave him a note. 

Anyway, he eventually came to the glastonbury and spent the whole afternoon going from gate to gate, asking to be let in with all his documents, saying his ticket had been stolen and after all that, they let him in. 

that is lucky

 

he's got some balls. 

 

at the Gate they are not that bad,

[roughbloke]

1 minute ago, shuttlep said:

that is lucky

 

he's got some balls. 

 

at the Gate they are not that bad,

I think if something like that happened to me, I'd try anything to get into the festival. 

As a general rule of thump, if you sign for the ticket and lose it, you're f*cked. But if Seetickets fail to deliver it or fail to get a signature then there is some wriggle room?

[Pbird81]

So, what I'm getting from this is that it IS possible, if a massive ballache... I'd assumed that there was no leeway at all.

Definitely keeping an eye on my ticket though..,.

[dooke10]

I understand it with general tickets for gigs etc but never get it for Glastonbury. If they have an image, address and all the other details, reprints should be MORE likely not less.

The only risk to lost/stolen tickets is that too many people get in and this causes overcrowding but if the security are doing there job and checking the tickets then reuse of a lost/stolen ticket should not happen.

[arcade fireman]

Good to see there's a common sense approach from the festival. 

If someone loses their ticket they probably should have to deal with an interrogation and a bit of an ordeal, partly to make sure everyone else keeps their ticket safe. But as long as everything checks out (eg other photo ID) they should get let  in given they should have a photo on the system. 

[shuttlep]

I always panic that I have misplaced my ticket , or it has been thrown out / put on the wood burning fire

[Eks101]

I check my ticket twice every day - 6am and 11pm - from when I receive it to the day of the festival.  If I am on holiday I erect a webcam to watch over it from my destination, or if that isn't practical I ask a neighbour to pop round regularly to make sure it's still there.

 

[Avalon_Fields]

I don't feel quite so crazy now. I hide my tickets away, slipped into one of the vast numbers of National Geographics magazines I have (It's June 2008 but I may be lying). My logic is no one could be bothered to throw them all away or steal them, or even more stupid to try and read them all.

[rachel91]

Think they are really strict about lost/stolen tickets. In 2013 my mate lost her ticket but decided to go anyway (8hr drive) with ID & confirmation emails etc and everywhere we went everyone said you're not getting in. We made a loop of the festival a couple of times and after arriving there at 4am Wednesday we finally got her in at about 1am on Thursday after a steward took pity on her!