Nat West / RBS

[cornish hick]

ARGHGHHHHHHH

We wanted to let you know that this Sunday, October 5th, you won't be able to make payments using online, mobile or telephony services for a few hours while we are making some improvements. Between the hours of 3:00am – 11:00am payment and transfer services will not be available but you will still be able to view your accounts.

We wanted you to know in advance so you can also plan ahead and make any payments or transfers you need to before Sunday morning.

We’re sorry for any inconvenience and thanks for your patience.

http://www.natwest.com/personal/system-status.ashx

FFFFFFFFFFFFFFKKKKKKKKKKKKKKKKKKKKKK

[lucyginger]

Oh shitbags. So we can't even pay with a natwest card?!

[cornish hick]

nope ffffffssss

[lucyginger]

Bollocks. Better check everyone else in the group then! FFS what a pain.

[CaledonianGonzo]

I'm not sure this affects Card Payments - it seems just to refer to transfers and payments made from Online Banking.

[lucyginger]

I'm going to ring the bank later.

[eFestivals]

don't worry too much.

The transactions don't go thru to the bank in real time, at the moment you make the orders.

Instead they're batched up and put thru when See are able to do them - I think because See are on a charging plan which only lets them put thru so many transactions in any day.

[cornish hick]

you won't be able to make payments using online, mobile or telephony services for a few hours while we are making some improvements. Between the hours of 3:00am – 11:00am payment and transfer services will not be available but you will still be able to view your accounts.

[Swine_Glasto2014]

Wouldn't risk it

[JennieT]

Im moving house so wasn't going to use my halifax card. I guess I can change the address on my order at a later date?

[lucyginger]

don't worry too much.

The transactions don't go thru to the bank in real time, at the moment you make the orders.

Instead they're batched up and put thru when See are able to do them - I think because See are on a charging plan which only lets them put thru so many transactions in any day.

That makes sense. In previous years the money has come out of the account later in the day.

Think I'll ring them anyway as would hate it to go wrong if I get through!

[lucyginger]

That's online banking. Stop panicking people.

But I can't!!!! I've had dreams about T Day all week! ARGH!!

I need a valium and a lie down.

[cornish hick]

but if the system isn't working and the verified page doesnt work - we can't pay .....!

Doesnt matter if it won't process til monday - we won't get that far surely.

[lucyginger]

I have emailed the support centre.

[cornish hick]

'online, mobile and telephony services' means the bank's online services not shopping online.

but we are shopping for our tickets !!!!

[CaledonianGonzo]

...and so it'll still work OK

[russycarps]

dont worry guys, none of us are going to get through to the payment page anyway....

[Stu H]

Guys, chill.

I'm not making this up (given my e-commerce techie chat), but I also used to work for RBS Internet Banking and this was very common (monthly, at certain times). It'll be an update to that system and it needs an extended outage to do it.

It won't affect you being able to use your cards, it won't affect 3D Secure.

It's just payments using online banking.

And, relax....

[tolywoly]

Yeah, as someone said it doesn't sound like it impacts debit or credit card payments, only internet banking, mobile app or telephony payments.

Always good practice to have a backup payment method anyway, cause any bank's IT systems can experience an issue at any time.

[lucyginger]

dont worry guys, none of us are going to get through to the payment page anyway....

I am so scared of this!!! I'm even having dreams about it!!!

[cornish hick]

dont worry guys, none of us are going to get through to the payment page anyway....

Very true russycarps

Guys, chill.

I'm not making this up (given my e-commerce techie chat), but I also used to work for RBS Internet Banking and this was very common (monthly, at certain times). It'll be an update to that system and it needs an extended outage to do it.

It won't affect you being able to use your cards, it won't affect 3D Secure.

It's just payments using online banking.

And, relax....

Thanks Stu (and others)

Just spoke to them and it won't effect debit cards - the girl I spoke to said it better not as she's trying also and had a slight panic when she read it and checked.

And Relax - Sorry guys n gals for additional stress - I'll get you a drink at the bus

[Stu H]

It's not just rbs. All banks have to update and maintain there websites. If they stopped people using their cards every time they did this their'd be chaos and bedlam on our streets. It'd be Apocalyptic!! ;-)

To be honest, we used to make updates sometimes once a week, but it was done in a very small window - 2-2:20am when internet banking is down anyway. 2am-11am means it's a reasonable change and needs testing before being brought back up, and enough time to back it all out if it's gone tits-up.

In reality, 11am is the latest it all has to be back, it's often well ahead of that.

Cards will work.

[lucyginger]

Very true russycarps

Thanks Stu (and others)

Just spoke to them and it won't effect debit cards - the girl I spoke to said it better not as she's trying also and had a slight panic when she read it and checked.

And Relax - Sorry guys n gals for additional stress - I'll get you a drink at the bus

Phew! Thanks!!!

I'll have a pint

[michael eavis' beard]

Well that was a whirlwind! Anger, panic, confusion and then reassurance, all in the space of an hour. Now back to my default state of nervousness.

[lucyginger]

Well that was a whirlwind! Anger, panic, confusion and then reassurance, all in the space of an hour. Now back to my default state of nervousness.

Me too! I'd even arranged to use someone elses card!! So stressful!