Leedspete Posted June 11, 2011 Report Share Posted June 11, 2011 As a Logistics kinda person, in my experience the central working of a company like DX could be amazing, but if there's a regional hub that's run terribly things just won't work out. Evidently the North West/North Wales hub is one such place. Hello to anyone in Conwy btw, I've just been running your new recycling scheme rollout. Hope you all get them via Royal Mail OK. Quote Link to comment Share on other sites More sharing options...
Andeeroo Posted June 11, 2011 Report Share Posted June 11, 2011 Recieved mine this morning via Royal Mail Quote Link to comment Share on other sites More sharing options...
Paulvw Posted June 11, 2011 Report Share Posted June 11, 2011 I live in Somerset in a village about 20 miles from the site and DX still haven't even attempted to deliver my ticket to me. I can sort of understand the logic of using DX in large urban areas where one person should in theory be able to deliver a load of tickets in one hit and save £x a time in special delivery postage. Unfortunately based on the experiences posted on this thread, in some areas DX appear to be having problems even with that. However, outside of these urban areas it doesn't make any sense for DX to take on the contract. SEE should just have sent them out by recorded post in the first place. SEE could surely action this from the delivery postcode. Not having self service delivery points available seems a bit poor as well. To further rub my nose in it my wife's 6 Take That tickets arrived from SEE this morning - sent royal mail second class! God help us if the Royal Mail ever get privatised if this is the sort of patchy delivery service we could then look forward to. Quote Link to comment Share on other sites More sharing options...
LondonTom Posted June 11, 2011 Report Share Posted June 11, 2011 God help us if the Royal Mail ever get privatised if this is the sort of patchy delivery service we could then look forward to. Quote Link to comment Share on other sites More sharing options...
Tsaress Posted June 11, 2011 Report Share Posted June 11, 2011 Arranged a redevilery today and it's 5pm and still not here I booked the redevilery on tuesday and the tracker still shows it out for devilery. Not sure what to do now I can book it again for wednesday but I have stuff to do that day and really could do with not having to wait in all day again. Quote Link to comment Share on other sites More sharing options...
Yozza84 Posted June 11, 2011 Report Share Posted June 11, 2011 I am in the same boat as most people on this page, arranged a delivery today and still nothing! To add insult the customer service centre shuts at 4pm on a Saturday! Will have to wait till Monday to rant and rave at them! They really don't like the Merseyside area at DX! Quote Link to comment Share on other sites More sharing options...
karl_uk Posted June 11, 2011 Report Share Posted June 11, 2011 Phoned them up yesterday after it said delivery by the 10th. Women said should be over weekend - i asked for more specific date\time and she said she put is a priority delivery for today. Still waiting..... Quote Link to comment Share on other sites More sharing options...
Tomo18 Posted June 11, 2011 Report Share Posted June 11, 2011 got quoted 10th by seetickets, still not here, if there not here on Monday i'll be on the phone. Quote Link to comment Share on other sites More sharing options...
Tsaress Posted June 11, 2011 Report Share Posted June 11, 2011 My tracking is now saying Awaiting First Delivery (In Run) Quote Link to comment Share on other sites More sharing options...
cidy Posted June 11, 2011 Report Share Posted June 11, 2011 was told delivery would be yesterday ,nowt arrived. rang today courier had tickets but went back to depot ,so i presume they ran out of time. asked for a monday delivery ,no can do next best is friday as no-one will be in till then ,she then asked if i could pick them up at the box office , thats when it dawned on me that i was dealing with a bunch of useless fookin kuntz ,it was hard enough getting tickets for the festival ,now it seems even harder to actually get thewm in your hand . will be ringing again sunday and monday and hopefully speak to someone with some fukin sense . Quote Link to comment Share on other sites More sharing options...
Tsaress Posted June 12, 2011 Report Share Posted June 12, 2011 Just got my ticket so guess they are doing sunday devilery as well if you didn't get yours yesterday good luck for today. Quote Link to comment Share on other sites More sharing options...
Rachie Posted June 12, 2011 Report Share Posted June 12, 2011 Got our tickets!!!! via Royal mail on a sunday morning!!! Quote Link to comment Share on other sites More sharing options...
Tomo18 Posted June 12, 2011 Report Share Posted June 12, 2011 what sort of delivery company does Sunday deliveries, "no i dont think they will come today its sunday" Quote Link to comment Share on other sites More sharing options...
parsonjack Posted June 12, 2011 Report Share Posted June 12, 2011 very damp DX man just delivered mine said he had 80 to deliver to Frome area today...with about 46 to go today...but did also say this was last day of delivery for here... keep the faith guys...they'll arrive! Quote Link to comment Share on other sites More sharing options...
gaynor167 Posted June 12, 2011 Report Share Posted June 12, 2011 I had same problem with DX they sat on our tickets for a month! The website stated in Friday that they returned our tickets to SEE. Ahhhh! On hold with SEE for 30 mins eventually told by a very nice lady that they had recalled all tickets that DX failed to deliver by 10 June and that they would be sent recorded delivery via Royal Mail. Hopefully should have them by middle of the week. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
Luke The Lersh Posted June 12, 2011 Report Share Posted June 12, 2011 Mine turned up today in Liverpool, although I'm sure you pay for special delivery with See he didn't even try to knock to get me to sign for it just posted them through my door, what a rogue company DX is. Quote Link to comment Share on other sites More sharing options...
silentbob Posted June 12, 2011 Report Share Posted June 12, 2011 Mine turned up in Aigburth today. Fella said he had 300 to do today. Complete farce but got me tickets so I'm happy. Quote Link to comment Share on other sites More sharing options...
euler Posted June 12, 2011 Report Share Posted June 12, 2011 I really don't see why Seetickets persist with DX - this happens every year the ticket distribution contract is awarded to them. Why not just use the Royal Mail's Special Delivery system by default? At least that way, if you miss a delivery, you're normally in a much better position to arrange a collection of tickets yourself from your local sorting office. Quote Link to comment Share on other sites More sharing options...
purplebridget Posted June 12, 2011 Report Share Posted June 12, 2011 As a Logistics kinda person, in my experience the central working of a company like DX could be amazing, but if there's a regional hub that's run terribly things just won't work out. Evidently the North West/North Wales hub is one such place. Hello to anyone in Conwy btw, I've just been running your new recycling scheme rollout. Hope you all get them via Royal Mail OK. Quote Link to comment Share on other sites More sharing options...
PabloCoke Posted June 12, 2011 Report Share Posted June 12, 2011 Mine turned up in Aigburth today. Fella said he had 300 to do today. Complete farce but got me tickets so I'm happy. Quote Link to comment Share on other sites More sharing options...
cidy Posted June 12, 2011 Report Share Posted June 12, 2011 well they turned up about 1pm today taunton ,i was surprised to be honest ,just proves the person i spoke to on saturday does not have a clue what is going on. time to dump dx and use royal mail special delivery as has been mentioned simples Quote Link to comment Share on other sites More sharing options...
Leedspete Posted June 12, 2011 Report Share Posted June 12, 2011 It can't be a regional hub as I'm in Somerset and haven't got tickets! Got told they'd returned all tickets to seetickets and would be delivered by Royal Mail special delivery Quote Link to comment Share on other sites More sharing options...
nat_appleshaker Posted June 12, 2011 Report Share Posted June 12, 2011 My friends tickets just arrived at my house - I'm in North Liverpool, know a couple of other friend's only got theirs yesterday in same area. Quote Link to comment Share on other sites More sharing options...
purplebridget Posted June 12, 2011 Report Share Posted June 12, 2011 well they turned up about 1pm today taunton ,i was surprised to be honest ,just proves the person i spoke to on saturday does not have a clue what is going on. time to dump dx and use royal mail special delivery as has been mentioned simples Quote Link to comment Share on other sites More sharing options...
purplebridget Posted June 12, 2011 Report Share Posted June 12, 2011 I have just spoken to Seetickets and they haven't even received our tickets from DX yet she said they should get them in next couple of days and then they will send them to us by royal mail and we should get them by the end of next week...I said they will get here before the Tuesday and she said hopefully What a shambles Quote Link to comment Share on other sites More sharing options...
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