See Tickets update

[eFestivals]

I've just spoken with See Tickets General Manager.....

He says:-

1. if you're getting a "reg number used" message, then a sale has DEFINITELY been made against that Reg number.

2. See expects it to take 3 to 6 hours for all confirmation emails to arrive. Don't forget to check your spam folders for the email!

3. The online order tracker will NOT show your sale currently - it's not up-to-date with the sales system.

[ImGonnaLive4eva]

Does this also apply to the "This number has already paid a deposit" message?

[adamski]

Thanks Neil, I'll relax a bit now. Only a bit mind

[ministe2003]

cheers Neil, and once again nice work with the site, held up beautifully

[StoneCircle]

Thanks for the update Neil, I will wait patiently for my e-mail to confirm all is well!!

[eFestivals]

Does this also apply to the "This number has already paid a deposit" message?

If it says a reg numbers have been used then a sale has DEFINITELY been made against that reg number.

[broxyburd]

Does this also apply to the "This number has already paid a deposit" message?

[eve & nash]

Hi

Sorry to be a bit thick here

We had the same problem with getting thrown out after putting in the payment details but don't get a "reg number used" message, we are getting "This registration number has already placed a deposit" Any idea if this is the same thing?

many thanks

[eFestivals]

THATS WHAT MINES SAYS

so have we got tickets???

See Tickets say "yes, definitely" to that question.

[biigsybmx]

THATS WHAT MINES SAYS

so have we got tickets???

[broxyburd]

YAS

Thanks you lot

just need to wait on confirmation email now

[eFestivals]

Hi

Sorry to be a bit thick here

We had the same problem with getting thrown out after putting in the payment details but don't get a "reg number used" message, we are getting "This registration number has already placed a deposit" Any idea if this is the same thing?

many thanks

See Tickets tell me that if you get a message telling you that the reg number has been used - such as that message is saying - then tickets have been bought using that number.

[eve & nash]

See Tickets tell me that if you get a message telling you that the reg number has been used - such as that message is saying - then tickets have been bought using that number.

[Pinhead]

Nice one mate. eFests site holding up marvellously as well - good work. Thanks.

[tania.pettit]

That is great news, but I am getting that message and I haven't put any cards details in!!

[LusciousLucy]

Quite how a payment can be taken without the Security levels being gone through is beyond me...but heyho...I'll believe it when I see the confirmation mail later.

Lots of people in the GlastoLimboPanicBoat currently! Fingers crossed all will be well by lunchtime.

[adamski]

Well I had issues, and then my reg numbers said they were used. Now I've got my confirmation e-mail. It's all good!

[FunkyDenz]

That is great news, but I am getting that message and I haven't put any cards details in!!

[Aragorn]

I've just spoken with See Tickets General Manager.....

He says:-

1. if you're getting a "reg number used" message, then a sale has DEFINITELY been made against that Reg number.

2. See expects it to take 3 to 6 hours for all confirmation emails to arrive. Don't forget to check your spam folders for the email!

3. The online order tracker will NOT show your sale currently - it's not up-to-date with the sales system.

the online tracker is showing mine - says tickets will start to be dispatched on 6/6/2010 and all tickets by 20/06/10....lol- bit tight if yours are not sent until the 20th haha! let the paranoia begin

[tania.pettit]

Maybe someone else is buying a ticket on your behalf?

[Grateful Ghoul]

Been waiting for website to refresh for 45mins but got through on 2nd attempt to 0115 945 4591.

Guy at see tickets said he had 90 calls in the queue and taking him 45 mins to put one order through!

At this rate they would struggle to sell a quarter of the tickets today, so dont panic folks.

He said they have changed the system this year and EVERYONE will buy from their Intranet, which basically means staff and joe public are all jamming the same system.

Guy has taken my details, as it could take 45mins to process and will call me back.

Stay patient guys and dolls

[Manager100]

Been waiting for website to refresh for 45mins but got through on 2nd attempt to 0115 945 4591.

Guy at see tickets said he had 90 calls in the queue and taking him 45 mins to put one order through!

At this rate they would struggle to sell a quarter of the tickets today, so dont panic folks.

He said they have changed the system this year and EVERYONE will buy from their Intranet, which basically means staff and joe public are all jamming the same system.

Guy has taken my details, as it could take 45mins to process and will call me back.

Stay patient guys and dolls

[hazey_jane]

Bumping up this rather useful thread to the front page...

[Langdale Wolf]

Thanks Neil - no problems whatsoever on the site this morning, good work!

[whisty]

I get this message - We encountered a problem saving your order. Have you already placed a deposit?

Be nice if somebody could say whether this is the same thing as "Deposit has been paid" meesage that this link refers to!

I hate ticket day

Edited October 4, 2009 by whisty