See tickets

[kaanypooch]

So, I booked some tickets last night on their shiny new website interface. Very nice actually, and much better than the old one. However, I have not recived an email confirmation of either sale (I bought two sets of tickets for different gigs one straight after the other)

I've just rang them up and the 14 year old who answered the phone says " we dont send confirmation emails". I say "well, I've got about 400 of them, so is it only since the website redesign that youve stopped sending them?" Cue some mumbling which suggests he hasnt got a clue but yes it is probably since then.

Now whilst this is fairly shit, Im assuming they wouldnt be so daft as to not send one for Glasto bookings... they wouldnt do that.... would they??!!

[lharris92]

seems like See are making more problems for themselves!

[tinktink]

This has been this way for a couple of months now, I booked scissor sisters and never and still havent had an email, but if you go on there website and put your details in, it does come up, but to be honest can you see us being able to check out our order statue anytime on sunda morning/afternoon.

[scudetto_boy]

So, I booked some tickets last night on their shiny new website interface. Very nice actually, and much better than the old one. However, I have not recived an email confirmation of either sale (I bought two sets of tickets for different gigs one straight after the other)

I've just rang them up and the 14 year old who answered the phone says " we dont send confirmation emails". I say "well, I've got about 400 of them, so is it only since the website redesign that youve stopped sending them?" Cue some mumbling which suggests he hasnt got a clue but yes it is probably since then.

Now whilst this is fairly shit, Im assuming they wouldnt be so daft as to not send one for Glasto bookings... they wouldnt do that.... would they??!!

[scudetto_boy]

seems like See are making more problems for themselves!

[DeejayDawn]

I'd have to think the company who sell the tickets are far better to trust than me, however, it would seem odd & poor customer service NOT to send a confirmation email. They might send out emails of that nature though for bigger events

[sjhande]

Uh-oh.

Its not as if the reply is anything other than electronically sent. They surely could just set up a rule to auto send when it goes thru. No-ones asking for some poor soul to write to 175000 tix holders saying "Dear Fred - you're on".

SeeTix - how to make a straightforward thing really stressful.

[bouncing beetle]

Just booked some Elbow tickets through see and got a confirmation e-mail, hopefully it will be the same on Sunday.

[Bexxxxx]

Well i've been TRYING to book some Elbow this morning. And i'm afraid See aren't inspiring confidence - their system seems to be all over the place. All I wanted was 4 seated tickets at Cardiff, or failing that at Birmingham. So I try Cardiff seated, select 4 and it tells me there are no available tickets (this is shortly after they went on sale). I reported this as a website fault and when i returned about an hour later (i had to attend a meeting) the site had stopped offering the seated tickets option stating 'tickets not available'. So I tried Birmingham, selected 4 tickets and am told that no seats can be allocated to me. Rather annoying.

I'm now stuck in a difficult situation - I need seated tickets as one of my party has mobility problems. Looks like i'm just gonna have to wait until the general sale and hope that they don't all sell out.

I wish See would sort all these issues out. I am not terribly confident about Glasto tickets now....

[Dukeicon]

Yes, but could take up to 24 hours @grchughes will see be sending out confirmation emails? They've stopped doing it for some ticket sales

[lac999]

Just booked some Elbow tickets through see and got a confirmation e-mail, hopefully it will be the same on Sunday.

[tinktink]

See tickets have annonuced they will be sending confirmation emails out but it could take upto 24hrs after booking

[MilkyJoe]

Last year my email took over 24 hours to come through. You get a screen message telling you you have been successful in getting a ticket though.

[G1T]

Take a screenshot of your 'you're successful' screen message, a note of your booking number, then raise all hell if no email comes through after a couple of days.

[Clareno7]

I bought my Cardiff Elbow tickets with no problems whatsoever at around 9.30 am and received confirmation almost immediately.

[Dukeicon]

Sometimes it is the receiving email that has the problem receiving the email rather than the sender sending it. I've sent emails to two friends on different email providers at the same time before and one got the email immediately and the other hours later.

[scorp]

So, I booked some tickets last night on their shiny new website interface. Very nice actually, and much better than the old one. However, I have not recived an email confirmation of either sale (I bought two sets of tickets for different gigs one straight after the other)

I've just rang them up and the 14 year old who answered the phone says " we dont send confirmation emails". I say "well, I've got about 400 of them, so is it only since the website redesign that youve stopped sending them?" Cue some mumbling which suggests he hasnt got a clue but yes it is probably since then.

Now whilst this is fairly shit, Im assuming they wouldnt be so daft as to not send one for Glasto bookings... they wouldnt do that.... would they??!!

[Pinhead]

Needs to be emphasised I think - take a screenshot of your successful booking page, with all the booking numbers, time of booking, even URL string with session ID will be useful in tracing any subsequent 'lost' orders . . .

[bigsmoke]

last year i didn't even get a 'you're successful' page, the thing just froze during the payment submission.

the email didn't come through until that evening so we waited until we got another booking page open and tried buying the tickets again.

even when we got the 'these reg numbers have already been used' message i was still nervous until i got that email though!!

[kaanypooch]

Needs to be emphasised I think - take a screenshot of your successful booking page, with all the booking numbers, time of booking, even URL string with session ID will be useful in tracing any subsequent 'lost' orders . . .

[rubenz]

I used to do this but got out of the habit. Looks like I may have to start doing it again.

Ive had an email from them confirming the dispatch of the tickets, so really no idea why they didnt, or arent, sending me a simple confirmation mail.

[scudetto_boy]

See tickets have annonuced they will be sending confirmation emails out but it could take upto 24hrs after booking

[MrZigster]

last year i didn't even get a 'you're successful' page, the thing just froze during the payment submission.

the email didn't come through until that evening so we waited until we got another booking page open and tried buying the tickets again.

even when we got the 'these reg numbers have already been used' message i was still nervous until i got that email though!!

[MJMilz14]

I was one of the one's that had problems with them re: Reading tickets this year and only recieved mine, via special delivery, the day before I was leaving (last possible day, as I had a lift at 6am the following morning, well before Postie comes).

Oddly though, when I returned, I decided to get myself a pre-sale ticket for 2011 as I go pretty much every year, so thought I may as well save a few quid. The next morning I got an email appologising for the lateness of my 2011 ticket and that I could be assured it would be with me soon!

See are crazy. They always make you worry and do stupid things, but always manage to get the ticket to you JUST in the nick of time.

[joe1990]

when i started buying tickets off see the ticket would come with in a week now you have to wait about 3 weeks before the gigg. and i wouldnt worrie to much about them not sending you an email you are guaranteed your ticket.