SeeTickets (A positive thread)

[hmmm...]

Plenty of other threads to do that on !

This thread is to address the balance.

"If you have not got a nice word to say about them then don't say anything at all."

[JodiB]

It's redress the balance. Sorry.

[danbailey80]

never had a problem always nice...

[doddy135]

I posted on another thread that i get a lot of tickets through See. Had tickets for other festivals and countless gigs; no problem whatsoever. Even in the last few years, i've never had any reason why i should complain about their service with Glasto tickets.

But for what has happened with the outsourcing to DX, and the issues I've had in sorting out the pick-up, (note pick-up - going out of my way to get something i've paid a charge to be delivered), then I'm sorry, I will be bitching about them!

Edited June 8, 2010 by doddy135

[Bernsville]

150,000+ tickets to dish out for glasto, there are bound to be a few glitches. But they are the tiny minority. I have no complaints. Although 2007 the first year of photos on tickets, mine were delivered on the Tuesday during the week of the festival. But I was dealt with in a really friendly manner and was told in no uncertain terms I would have them before Wednesday.

[4AssedMonkey]

I've used them quite a bit and never had an issue. The DX delivery guys seemed a bit haphazard this year but I don't think that's See's fault.

[doddy135]

I've used them quite a bit and never had an issue. The DX delivery guys seemed a bit haphazard this year but I don't think that's See's fault.

[go_nads_go]

Never had any problems with them, hopefully it will stay that way.

Just got my glasto tickets today woop woop

happy happy days

[ukslim]

I'm 50/50 on this. I got my tickets, so I should be happy. But I think I have a right to expect better:

- Booking day continues to be a shambles.

The website hasn't the capacity for the job. It's 2010. The technology does exist to handle 150,000 requests in a minute. Companies have the resources and the technology to let you use 1000 servers for a day or an hour, then stop paying when you're done. See should partner with someone like Amazon, eBay or IBM, and then they would be able to claim "we sold 150,000 tickets in 60 seconds", get in the Guinness Book of Records, for a PR coup.

- email notification is dodgy

I got an email from See containing information that was basically untrue (that my ticket had been dispatched to me, special delivery). A week later, I got one from DX saying it would be delivered to me that day. That part was true.

So like I say, happy my ticket arrived in the end. But far from delighted with the service as a whole.

[jengeo]

this will be my 10th Glasto Fest (I think, counting fingers as I type) never had a problem, always had tickets on time

[Mackem]

My other complaint is why do they wait so long before sending the tickets out? For many events, not just Glasto we book many months in advance but the tickets generally only come in the last few weeks. I'm sure it's the fault of the promoters (not See) but I just don't understand why they do it. Does anyone know?

[Funkfarley]

I have neb=ver had a problem either...and even in 2007 when i moved house 2 weeks before the big G they still got it all sorted without a hitch.

[hughesie]

Never had any problems with Seetickets - tickets always arrived when they were supposed to (i live in a flat so leaving a card if someone isnt home isnt always an option)

This year DX delivered when they said they would - emails arrived in time telling me when to expect delivery

All in all SeeTickets have been ok to me (apart from the nightmare come ticket day but i have grown to live with that)

[LondonTom]

While we're being sychophantic, though, can I put a word in for Stargreen and Ticketline. These two are fleas on the side of Seetickets and Ticketmasters enormous rumps, but they compete head to head on most gigs and offer a far more personal buying experience.

[**Emma**]

I've used Seetickets/Gigsandtours for years and never had a problem.

I can't stand Ticketmaster, they make me..... :angry:

[Salt_On_Everything]

I've never had a problem with any ticket service. Tickets have always turned up no problems for everything I've ever been to... My only problems with ticket companies are the sometimes wildly over-the-top booking fees...

[Vacant0]

Bollocks to positivity.

This;

My other complaint is why do they wait so long before sending the tickets out? For many events, not just Glasto we book many months in advance but the tickets generally only come in the last few weeks. I'm sure it's the fault of the promoters (not See) but I just don't understand why they do it. Does anyone know?

[foundacure]

High fives from me....just put the phone down from a cheeky chappy at See as I needed to order an extra car park ticket. Nice to have abit of banter with him on a cold, damp Tuesday night

Used them plenty in the past and always delivered as promised.

[4AssedMonkey]

While we're being sychophantic, though, can I put a word in for Stargreen and Ticketline. These two are fleas on the side of Seetickets and Ticketmasters enormous rumps, but they compete head to head on most gigs and offer a far more personal buying experience. I love dealing with them - especially for standing tickets where theirs are as good as - and the same price as - the majors. Plus they're often easier to get through to when the other sites are log-jammed. And if you've ever been to Stargreen's shop/office in Argyll Street, you'll wonder hwo they ever manage to offer such a good comprehensive service from what is basically a front room. They don't even have their own toilet - they have to use the Argyll Arms next door!

[Mackem]

Ticketline in my limited experience with them have always got my tickets out super quick to! (However I am sure they are part of ticketmaster?).