!POSSIBLE TICKET SCAM!

[flamingbrain]

Hi everyone

This is my first post on here and sadly it's not a nice one.

I paid the balance for my ticket back on the 24th of feb, i got an order confirmation from SEE and the money left my account.

Today (about 30 mins ago) I got this:

Dear Customer,

We note that you failed to pay off your Glastonbury deposit by the deadline

of midnight on the 28th of February.

We're trying to refund the monies back to your card (£40 per deposit),

however we're having difficulty doing this. This could be because the card

you used when you made the booking has expired or is no longer valid.

Could you please contact us on 0844 412 4626 so we can arrange the refund

back to another card.

Best regards

Glastonbury Festivals

It came from this address: Glastonbury Registration <[email protected]>

And weirdly had this in the "to:" line: Glastonbury Registration <[email protected]>

So I called the number - which is genuinely the Glasto tickets number it appears here:http://www.glastonburyfestivals.co.uk/contact-us/tickets/ and (eventually) I got through to someone at SEE.

I gave the guy from see my confirmation number (and nothing else!) and he confirmed that i'd paid, and there is no problem with my order whatsoever. They no nothing about this and said that the email is not from them. I can't imagine what kind of scam this is, if they're putting the ACTUAL ticket line number in the email?? I guess maybe they're looking for an email response and then try to get card details..?

Either way I thought I ought to put it out there. I may investigate further. If i get anywhere I'll post here.

Has anyone else had this happen??

[LMD]

Maybe it is a genuine email sent to you by mistake

[Rufus Gwertigan]

Could be a scam as the deadline date was extended, and it should show 2nd March. Also See always address yourself in their emails i.e. Dear Mr Smith or Hello Mr x

Maybe just wanting some sap to email back with card details?

I don't know

Edited March 3, 2010 by Rufus Gwertigan

[splinterbungee]

It seems genuine to me but can't be too sure so cheers for the heads up. I suppose if they have said it wasn't from them then perhaps it is though. Suprised no one else has had it yet. I'd crap myself if i thought my order had ballsed up

[Insomaniac]

My guess is that See sent you the email by mistake. If it's a scam it's a bit silly putting the real number of See in the email, also I've had several emails with "[email protected]" in the to: line that are from See, so that is a genuine address.

With large companies never assume that the person who answers the phone has the slightest clue of what emails have been sent out. In fact with See it's best never to assume anything at all.

[airds]

It came from this address: Glastonbury Registration <[email protected]>

And weirdly had this in the "to:" line: Glastonbury Registration <[email protected]>

[flamingbrain]

YEs, all very strange, I tried replying to the email and it bounced. It was definitely addressed from @glastonbury.co.uk see screen shot below.

The See ticket guy I spoke to had no Idea about it, he also said that any correspondence from them would come referenced see tickets...

I tend to think it probably was an error, but all very strange, particularly the glastonbury.co.uk domain...

I guess it's just testament to the hoops we go through every year to get these tickets secured that my paranoia about something f***ing up is so close to the surface!

Stay vigilant!

Edited March 3, 2010 by flamingbrain

[Ed209]

Just a small note,

It is possible to get emails that show up as coming from an address you might know and trust, when in fact they haven't come from that address at all.

[Felna]

Just a small note,

It is possible to get emails that show up as coming from an address you might know and trust, when in fact they haven't come from that address at all.

[Triton]

There is bulk email software out there that allows you to specify where the email comes from for replying purposes, so that email could have been plucked out of the air - I have several emails for viagra/rolex watches/porn in my junk folder that were apparently sent to me by myself...

[Steve P]

+1

There is bulk email software out there that allows you to specify where the email comes from for replying purposes, so that email could have been plucked out of the air - I have several emails for viagra/rolex watches/porn in my junk folder that were apparently sent to me by myself...

[flamingbrain]

I get that. But still a bit weird that See would choose to have a message appear to be sent from a domain that's nothing to do with them, no?

[Triton]

I get that. But still a bit weird that See would choose to have a message appear to be sent from a domain that's nothing to do with them, no?

[mikeb]

Well, as others have already said, absolutely any text field in any email is a piece of p!$$ to forge as are several other things. The only way to make any sensible guess concerning it's authenticity or otherwise is to examine the message headers in detail to ensure that IPs, server names and message routing etc. all stacks up exactly as it should do. It's still possible for a message to appear authentic even so but not be ... although it's pretty d@mn difficult to get absolutely everything exactly as it should be unless it's genuine.

Would need to see a copy of the full message headers to check them out properly so post a copy of them or PM them to me if you like - but make bl**dy sure that you remove or xxxxx all instances of your personal email address from them first unless you really want several bucket loads of spam per day coming your way starting from very soon after posting of course !

Edited March 3, 2010 by mikeb

[Laura_Babs]

Oh dear. That sounds very strange. At least you know you have your ticket and have paid!

[dan05delaney]

all that matters is that you have a ticket... all this gives you is the excuse to phone see and just double check you have a ticket and your defiantely going... this has just hilighted the problem of there are some sneaky little people who will try anything to con people out of money

[henno32]

Hi everyone

This is my first post on here and sadly it's not a nice one.

I paid the balance for my ticket back on the 24th of feb, i got an order confirmation from SEE and the money left my account.

Today (about 30 mins ago) I got this:

Dear Customer,

We note that you failed to pay off your Glastonbury deposit by the deadline

of midnight on the 28th of February.

We're trying to refund the monies back to your card (£40 per deposit),

however we're having difficulty doing this. This could be because the card

you used when you made the booking has expired or is no longer valid.

Could you please contact us on 0844 412 4626 so we can arrange the refund

back to another card.

Best regards

Glastonbury Festivals

It came from this address: Glastonbury Registration <[email protected]>

And weirdly had this in the "to:" line: Glastonbury Registration <[email protected]>

So I called the number - which is genuinely the Glasto tickets number it appears here:http://www.glastonburyfestivals.co.uk/contact-us/tickets/ and (eventually) I got through to someone at SEE.

I gave the guy from see my confirmation number (and nothing else!) and he confirmed that i'd paid, and there is no problem with my order whatsoever. They no nothing about this and said that the email is not from them. I can't imagine what kind of scam this is, if they're putting the ACTUAL ticket line number in the email?? I guess maybe they're looking for an email response and then try to get card details..?

Either way I thought I ought to put it out there. I may investigate further. If i get anywhere I'll post here.

Has anyone else had this happen??

[Buglet]

This sounds like the work of FoneJacker!

[henno32]

Why, because they use the word monies?? How bizarre.

The email does sound like a mistake.

Do you know of anyone that hasn't paid off the balance or cancelled their deposit by now? If so, they may be able to shed some light on whether or not they've had the same or a similar message.

Could someone on the boards clear that up??

[elbongo]

Forget all that. I should try reading it first...

Edited March 4, 2010 by elbongo