I broke into Glasto....

[cejx]

How about a barcode on your ticket?

Get it scanned on entry, and photo of you pops up on the screen, along with information as to whether it's valid, and whether you're using it for re-entry, etc.

Not that they pay any attention to the photos at the moment anyway...

[ronniec111]

I don't know about anybody else, but i'm about to write a strongly worded letter to Odeon...

[Storm_NL]

if you can be arsed... read through the previous 200 odd threads... apparently scanning is out of the question! Computers don't work on the gates at Glasters... or somefink like that!

[russycarps]

You really do have it in for these guys dont you?

Morons and imbeciles? Guess you must get a kick out of it.

Dealing with the unfortunate people that this happens to fairly and appropriately (and unlike you or some others I'm not going to presume the circumstances) is part of the cost of a well run festival just like everything else. And they they do make provision now. The OP was unlucky but there have been examples quoted on here about people who were treated much better and they were allowed in.

[cejx]

....but with the continual advances in technology, maybe one year there will be a feasible solution...

[ThomThomDrum]

If you are robbed, then you'll report it to the Police, and get some kind of case number, wouldn't you?

I'm sure you'd be able to get a replacement under those circumstances...

[pedmills]

Right here is a (crap) idea:

Print really good quality, really huge pictures on the tickets. Only accept pictures where the face, hair etc is really visible. Ask for as new a picture as possible.

Anyone who comes in and doesn't look like their picture is sent to some portacabin or something where they have to prove they are the person they say they are. If they can't, then they aren't allowed in.

Have a policeman check once every (insert decent number, 20 perhaps?) tickets to make sure that the people on the gate are doing their job properly. Hopefully the policeman will do his job, and the people on the gate will be scared by the risk of getting caught out so will check more carefully, and the people trying to sneak in will be the scared off by the risk of being caught out by a policeman.

Thus the risk of someone getting in on a stolen or bought ticket will be almost eliminated, and so people who have lost their tickets or had them not sent or stolen should be allowed in.

^ This is a very very flawed idea, but seems the only way of resolving the lost ticket issue without resorting to risky computer systems.

Personally, I think the system is fine as it is.

[Storm_NL]

Dont think that would work as smoothly as you think...........What if you get robbed outside the fest?.........report it to the Police and then bring all your ID/proof of purchase etc etc plus your new crime number to the box office?

Do they go "Oh you have a crime number, heres a replacement"??..............Not too different then to going up with proof of who you are minus a crime number.............is it?

If that worked I would suggest to all who loose their tickets to report it stolen............then you would get a replacement..............

Somehow I dont think it would be that easy

We have the computers, we have the knowledge, we have the power and I really dont think it would cost that much more..............The thing we dont have is the motivation............

As said up above we should really be moving away from relying on a piece of paper nowadays.........

[grandadcollective]

Okay, apart from opinion, hearsay and conjecture, which seem to still be abundantly present, did anyone manage to ascertain exactly what the legal/ contractual situation is?

Now listen doom merchants let's not get on the 'If someone sues we're all doomed, the festival will end' trip or for that matter the 'millions of free loaders will arrive and exploit a loophole' one either. For the record I'm not on hear trying to win an argument, rather trying to find a way to mitigate what is, I'm sure for more than a few, a painful and expensive mishap possibly not of their own making.

I would be surprised if an organisation with GFLs experience, one which relies on a great deal of good will to boot, has no system in place to help those unlucky enough to find themselves in the OPs position (ie leaving it to the see ticket site office which would seem most likely but in this case, apparently, unhelpful). So far the best legal position I've been able to obtain is that T&Cs are not always legally binding, no ticket no entry would be accepted as a reasonable condition of entry but also in the event of a lost ticket adequate proof of identity and purchase may also be considered acceptable, legally, for entry by prior arrangement with the ticket agent or event organiser.

That's really all I'm trying to establish here, What are your rights? I'm hoping that it isn't 'no ticket, no entry, tough shit' to be honest.

As for my opinion on what could or should (and possibly does) happen. Yes I think there may have to be some kind of water shed for alternate arrangements for lost tickets (or perhaps phone the moment the ticket is lost thus minimising the chance of someone entering on the wrong ticket, yes I think there should be legal implications and bans from future events for those who have sold on tickets and still tried to gain entry or tried to gain entry on lost or stolen tickets, yes I think tickets should be more thoroughly checked (it appears that in some cases tickets went unchecked, that was my experience also this year though not in previous years)

So do any of you actually work for See or Glastonbury and in a position to find out? I'd be interested just in case I accidentally set fire to my tickets during my usual Tuesday night fart lighting practice/ my hamster eats them.

Also, for all you 'I've never lost my ticket blah, blah, blah' types who appear to live in a world without accident or incident - congratulations, you are very lucky and long may it continue.

[posthuman]

Okay, apart from opinion, hearsay and conjecture, which seem to still be abundantly present, did anyone manage to ascertain exactly what the legal/ contractual situation is?

[Ponyegg]

Probably the same legal situation as if you lose a cinema ticket / train ticket / ticket for most gigs in the country.

Tough luck.

Edited July 10, 2009 by Ponyegg

[posthuman]

Not really, certainly not the non-transferable train season tickets (and Glasto tickets are similarly non-transferable) you lose that and you get a replacement at a nominal fee (usually a fiver) as only you can use it, they invalidate/cancel the other ticket which means when it goes to be used (electronically) it can't.

[Pauljoanss]

It is a 100% cetaintity that out of 150,000 tickets at least some will get lost. How many is not certain but even 0.01% would be 150.

If a particular situation is a certaintity, then G needs to have a plan to deal with it.

That plan needs to be in the spirit of all other Glastonbury stuff. No ticket, no entry is not.

The argument appears to be that he could have sold the ticket. This is only a valid argument if the system allows people to get in without the correct photo and unfortunately this appears to be the case.

The answer, as suggested by other folks, is larger clearer photos which are properly checked at the gates and clear procedure if ticket lost. This procedure could be made very difficult to avoid fraud but would not put off the poor soul with the lost ticket.

I know Efestivals need to tow the line but a bit more understanding would not go amiss.

[ThomThomDrum]

You're providing more and more unlikely examples.

What happens if you're almost at the gate, and you're robbed and stripped.. the thieves, being in a playful mood, burn your fingerprints off, and remove your eyes and teeth....

Luckily, Security arrive before they manage to whip out their DNA changing weapon....

Edited July 10, 2009 by ThomThomDrum

[Langdale Wolf]

It is a 100% cetaintity that out of 150,000 tickets at least some will get lost. How many is not certain but even 0.01% would be 150.

If a particular situation is a certaintity, then G needs to have a plan to deal with it.

That plan needs to be in the spirit of all other Glastonbury stuff. No ticket, no entry is not.

The argument appears to be that he could have sold the ticket. This is only a valid argument if the system allows people to get in without the correct photo and unfortunately this appears to be the case.

The answer, as suggested by other folks, is larger clearer photos which are properly checked at the gates and clear procedure if ticket lost. This procedure could be made very difficult to avoid fraud but would not put off the poor soul with the lost ticket.

I know Efestivals need to tow the line but a bit more understanding would not go amiss.

[Storm_NL]

Disregard the example if you wish (but it even mentions in the Fine Guide that near to the festival site such robberies take place and that one should be vigilant)............however, how does having a crime number all of a sudden get you a replacement ticket? (That was the real point of my post).........If someone who reports a stolen ticket to the cops should be allowed a replacement then as I said everyone who looses them should report them stolen...........

My point is............if we have a "No Ticket, No Entry" Stance then if your robbed.......tough, no entry.........if lost, tough, no entry........why should someone who claims they where robbed and reported the crime to the cops be able to get a replacement ticket over someone who lost their ticket and can prove who they are?..............Also, just because one reports a crime doesnt mean it happened, so why should the reporting of such give those people this right to a replacement?

[cejx]

Do people not realise that by saying 'no ticket, no entry', they are not just being arsey, they are trying to protect US - the fans and attendees of the festival?

I'm finding it hard to comprehend that some folks are saying that no matter how disorganised people are, the blame should come down to Glastonbury, not the individual.

There have been years of trials attempting to find the easiest, most efficient plausable way to ensure everyone who has bought a ticket can get through the gates as quickly and as safely as possible.

And let's say someone has lost their ticket (like poor Doomz here - bless you mate, I bet you didn't think this thread would kick off quite this much!! ) it doesn't matter if the photos are A4 size, a 3D hologram, or comes with the Axel F tune when you fold over the page, if you lose it, it's gone.

There has to be a line where people have to accept their own responsibilities for things. A Glastonbury ticket - when passed to the hands of the customer - becomes the responsibility of that customer. I honestly don't understand why people think this system needs to be changed when it's just about impossible to exploit if you've taken enough care of your possessions.

If Verucca Salt can keep her golden ticket safe, there's hope for us all.

I know what you mean about the 'spirit of Glastonbury' but if everything was in that spirit, there'd be a 3 foot high hedge around the fence and the organisers would just trust the public to know when the site was too full for any more, and hope they had the same 'Glasto spirit' and walked away. As we've seen from some of this year's horror stories on these boards, not everyone is blessed with the 'Glasto spirit'. The system is there to protect us as well as the organisers.

I don't know how much more simple people want things other than 'no ticket, no entry'.

[ThomThomDrum]

...and my point was;

Whatever safeguards you put in place, there will always be circumstances where these safeguards will not protect you.

...and I think that if you lose your ticket via a genuine crime, then you should get a replacement. Possibly free.

If you lose a ticket through your own inability to keep an important document safe, then you should not be party to that particular advantage.

Replacement tickets should be available, but for a reasonably priced fee.

Of course, if you start doing this, then opens up the floodgate to cheap entries.

I don't know what the solution is. Despite bemoaning the issue of tickets as anachronistic, nobody has yet come up with a viable alternative.

[Langdale Wolf]

I wonder if this thread would have been slightly different if Doomz rather than losing his ticket by being a "bellend", say lost his ticket in a house fire.

I think the point made many times on this thread... is shit happens, things are lost and its not necessarily due to being irresponsible. I agree totally with no ticket, no entry, HOWEVER, there has to be an procedure to get a duplicate ticket... with the first ticket being canceled, should the aformentioned 'shit happen'.

[Storm_NL]

I believe there is an alternative.............viable?...........Well that is based on how you define viable...........An e -ticket system would be better and there are systems out there that have been tried and tested for years.......If implemented at Glasto they would work fine....The great thing about them is you can get a replacement very easily if a ticket is lost or stolen...........Happens all the time nowadays and with scanning of barcodes you prevent duplicates entry to gigs/festivals............

Viable?..............well some say it would cost too much and increase the ticket price by too much but TBH I dont think this is the case..........If there was an increase it would be slight IMO and sure, it goes up every year now anyway...........TM use e-tickets as standard nowadays.........I for one have never had any issues with them..........I actually think if Glasto asked TM to carry the tickets the e-tickets with barcode would be the minimum service they would offer.........

[elias]

Isn't there an expression that goes something along the lines of:

'There but for the grace of God go I'?

Ticket losses WILL happen. Some through negligence, some through bad luck, some through crime, some through completely unforseen circumstances.

People that lose their tickets are not necessarily 'morons' or 'twerps'.

Of course there should be a system that can deal with missing tickets.

Kev

[beergut100]

Retina scans. It's the only way to go.

[ThomThomDrum]

So, we're back to the barcodes again... which is an idea I do like, but Glasto is not equipped to try this method yet. Apparently.

I guess it would take a lot of setup and anti-sabotage preparation to ensure effectivity.

Retina scans. It's the only way to go.

[Mardy]

I've been thinking about this a lot this morning, if you can have cashpoints and terminals to top up your mobile phone on site, if you can have mobile network coverage, if half the people I saw were checking the internet via their mobiles, then we can't be far off a paperless festival. if, and it's a big if, the will is there.

[ronniec111]

Ticket losses WILL happen. Some through negligence, some through bad luck, some through crime, some through completely unforseen circumstances.

People that lose their tickets are not necessarily 'morons' or 'twerps'.

Of course there should be a system that can deal with missing tickets.