oldbird Posted June 2, 2023 Report Share Posted June 2, 2023 My gold membership renewed on 15/04/23 but I am seeing ads. Help please? Quote Link to comment Share on other sites More sharing options...
Neil Posted June 2, 2023 Report Share Posted June 2, 2023 6 minutes ago, oldbird said: My gold membership renewed on 15/04/23 but I am seeing ads. Help please? i'm having a look at this for you. Quote Link to comment Share on other sites More sharing options...
Neil Posted June 2, 2023 Report Share Posted June 2, 2023 I've had a look and it seems that the system didn't join up as it should have done (happens occasionally) so i've suggested a way to fix things with iggy (the new efests owner) and if he says yes i'll do that so you're fixed. Quote Link to comment Share on other sites More sharing options...
oldbird Posted June 2, 2023 Author Report Share Posted June 2, 2023 Thanks Neill Quote Link to comment Share on other sites More sharing options...
DareToDibble Posted June 2, 2023 Report Share Posted June 2, 2023 I was seeing adverts again earlier so wasn’t sure if my gold had expired. I’ve just paid the £18 again but can you double check I haven’t got 2 Gold subscriptions running at the same time please? Thanks. Quote Link to comment Share on other sites More sharing options...
Neil Posted June 2, 2023 Report Share Posted June 2, 2023 3 hours ago, oldbird said: My gold membership renewed on 15/04/23 but I am seeing ads. Help please? 've just done a dummy transaction to make sure all the bits are properly set, and you are now a gold member again, and shouldn't see ads (if you are seeing ads, go to the bottom of the page, click on 'theme' and then select the 'gold' skin). Quote Link to comment Share on other sites More sharing options...
Neil Posted June 2, 2023 Report Share Posted June 2, 2023 1 hour ago, DareToDibble said: I was seeing adverts again earlier so wasn’t sure if my gold had expired. I’ve just paid the £18 again but can you double check I haven’t got 2 Gold subscriptions running at the same time please? Thanks. in May 2021 you did have two subscription running but just one now. Quote Link to comment Share on other sites More sharing options...
oldbird Posted June 3, 2023 Author Report Share Posted June 3, 2023 14 hours ago, Neil said: 've just done a dummy transaction to make sure all the bits are properly set, and you are now a gold member again, and shouldn't see ads (if you are seeing ads, go to the bottom of the page, click on 'theme' and then select the 'gold' skin). I can't see "theme' at the bottom of the page! Sorry if I'm being dim! Quote Link to comment Share on other sites More sharing options...
Neil Posted June 3, 2023 Report Share Posted June 3, 2023 12 minutes ago, oldbird said: I can't see "theme' at the bottom of the page! Sorry if I'm being dim! it might be hidden behind an ad: Theme Privacy Policy Contact Us Privacy Settings Quote Link to comment Share on other sites More sharing options...
oldbird Posted June 3, 2023 Author Report Share Posted June 3, 2023 1 hour ago, Neil said: it might be hidden behind an ad: Theme Privacy Policy Contact Us Privacy Settings I only have the last three with the twitter bird above Quote Link to comment Share on other sites More sharing options...
Neil Posted June 3, 2023 Report Share Posted June 3, 2023 2 hours ago, oldbird said: I only have the last three with the twitter bird above not sure why theme is not available to you. anyway, i've changed the skin for you and you should now be ad-free 🙂 Quote Link to comment Share on other sites More sharing options...
oldbird Posted June 3, 2023 Author Report Share Posted June 3, 2023 Still got adverts, I've signed out and in on all devices. My profile doesn't show Gold member. Cold this be the problem? Quote Link to comment Share on other sites More sharing options...
Neil Posted June 3, 2023 Report Share Posted June 3, 2023 21 minutes ago, oldbird said: Still got adverts, I've signed out and in on all devices. My profile doesn't show Gold member. Cold this be the problem? your profile did say gold member after i put the transaction thru, cos i checked. and now its gone that'll be the problem. i'll take a look and try to sort it. Quote Link to comment Share on other sites More sharing options...
Neil Posted June 3, 2023 Report Share Posted June 3, 2023 it expired your gold membership, like the time was up, i'll get it all corrected for you now Quote Link to comment Share on other sites More sharing options...
Neil Posted June 3, 2023 Report Share Posted June 3, 2023 31 minutes ago, oldbird said: Still got adverts, I've signed out and in on all devices. My profile doesn't show Gold member. Cold this be the problem? should all be sorted now, apologies for the problem. Quote Link to comment Share on other sites More sharing options...
oldbird Posted June 3, 2023 Author Report Share Posted June 3, 2023 6 minutes ago, Neil said: it expired your gold membership, like the time was up, i'll get it all corrected for you now Yay! You've fixed it, and I can now see theme at the bottommof the page! 1 minute ago, Neil said: should all be sorted now, apologies for the problem. Thanks, enjoy your weekend 😁 Quote Link to comment Share on other sites More sharing options...
Neil Posted June 3, 2023 Report Share Posted June 3, 2023 5 hours ago, oldbird said: Yay! You've fixed it, and I can now see theme at the bottommof the page! Thanks, enjoy your weekend 😁 You too Quote Link to comment Share on other sites More sharing options...
DareToDibble Posted June 4, 2023 Report Share Posted June 4, 2023 On 6/2/2023 at 8:10 PM, Neil said: in May 2021 you did have two subscription running but just one now. No idea how I did that. Thanks Neil. Quote Link to comment Share on other sites More sharing options...
Neil Posted June 4, 2023 Report Share Posted June 4, 2023 3 minutes ago, DareToDibble said: No idea how I did that. Thanks Neil. lots of people have done that, cos when they've got the renewal email, they've bought another subscription instead. Quote Link to comment Share on other sites More sharing options...
bexj Posted June 5, 2023 Report Share Posted June 5, 2023 Hi Neil, can you have a look at mine too please? My gold membership renews tomorrow I think, but I've got ads everywhere. I can't see a Theme button/link either. Thanks 😁 Quote Link to comment Share on other sites More sharing options...
DareToDibble Posted June 5, 2023 Report Share Posted June 5, 2023 22 hours ago, Neil said: lots of people have done that, cos when they've got the renewal email, they've bought another subscription instead. Think that’s exactly what I did actually! Quote Link to comment Share on other sites More sharing options...
Gnomicide Posted June 5, 2023 Report Share Posted June 5, 2023 Hi I'm having the same issue. Paid on 11th April but then got a new invoice and started getting ads. I've sent more details in a PM, could someone take a look please? Cheers. Quote Link to comment Share on other sites More sharing options...
bexj Posted June 5, 2023 Report Share Posted June 5, 2023 11 hours ago, Gnomicide said: Hi I'm having the same issue. Paid on 11th April but then got a new invoice and started getting ads. I've sent more details in a PM, could someone take a look please? Cheers. Did you get a reply from your pm? Quote Link to comment Share on other sites More sharing options...
Gnomicide Posted June 5, 2023 Report Share Posted June 5, 2023 10 minutes ago, bexj said: Did you get a reply from your pm? Not yet. 1 Quote Link to comment Share on other sites More sharing options...
Gnomicide Posted June 8, 2023 Report Share Posted June 8, 2023 On 6/5/2023 at 9:28 AM, Gnomicide said: Hi I'm having the same issue. Paid on 11th April but then got a new invoice and started getting ads. I've sent more details in a PM, could someone take a look please? Cheers. Hi @eFestivals, @Neil Could you take a look at this for me please. I'm still seeing ads. Thanks Quote Link to comment Share on other sites More sharing options...
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