jamj Posted April 4, 2017 Report Share Posted April 4, 2017 I've just had a dig around eventbrites site, and feel even less hopeful... Eventbrite lets organizers set their own refund policies so in most cases, you’ll want to check the policy first before reaching out to the organizer or Eventbrite. The organizer can choose to list their refund policy within the event details, ticket descriptions, order confirmation messages, and/or PDF tickets. NOTE: Since we can't issue refunds on behalf of organizers, our goal is that organizers and attendees resolve any refund requests on their own. Just checked the actual ticket and it says Apollo Ent. operate a no refunds policy, that may just be if you decide you didn't fancy it anymore you can't just ask for your money back, I can't find anything anywhere regarding cancelled events. I do reckon we might be screwed Quote Link to comment Share on other sites More sharing options...
eFestivals Posted April 4, 2017 Report Share Posted April 4, 2017 45 minutes ago, jamj said: Just checked the actual ticket and it says Apollo Ent. operate a no refunds policy, that may just be if you decide you didn't fancy it anymore you can't just ask for your money back, I can't find anything anywhere regarding cancelled events. I do reckon we might be screwed UK trading laws say that if the 'goods' aren't provided a refund has to be given, so their 'refund policy' doesn't apply here. Quote Link to comment Share on other sites More sharing options...
jamj Posted April 5, 2017 Report Share Posted April 5, 2017 I've emailed them asking what's what, will update if I get a reply. Quote Link to comment Share on other sites More sharing options...
stuart hall Posted April 5, 2017 Report Share Posted April 5, 2017 (edited) 7 minutes ago, jamj said: http://festivalonthewall.com/artist/jamiroquai/#TeJYSfKo1icFlo6e.97 Just out of interest i managed to find this. It appears that they may have had jamiroquai, pendulum and major lazer lined up to play. Edited April 5, 2017 by stuart hall Quote Link to comment Share on other sites More sharing options...
Dom Wall Posted April 5, 2017 Report Share Posted April 5, 2017 8 hours ago, stuart hall said: http://festivalonthewall.com/artist/jamiroquai/#TeJYSfKo1icFlo6e.97 Just out of interest i managed to find this. It appears that they may have had jamiroquai, pendulum and major lazer lined up to play. Would've made it a lot more tempting with a few more acts! (In hindsight obviously not tempting at all..) Quote Link to comment Share on other sites More sharing options...
jamj Posted April 6, 2017 Report Share Posted April 6, 2017 ah man I love Jay Kay! this has made me even more sad....., no reply to my email regarding refund.... Quote Link to comment Share on other sites More sharing options...
jamj Posted April 10, 2017 Report Share Posted April 10, 2017 Had a reply this morning..... Upon cancelling the event, we were not aware of the timeframe attendees could expect to be refunded. We apologise for the miscommunication and regret any confusion it has caused. Attendees will receive an update directly from Eventbrite by the end of this week, if not sooner. Quote Link to comment Share on other sites More sharing options...
liambarton Posted April 10, 2017 Report Share Posted April 10, 2017 yeah got the same, quite clearly, copy and pasted response. hopefully they are correct about hearing from eventbrite this week Quote Link to comment Share on other sites More sharing options...
Pigeon Detective Posted April 10, 2017 Report Share Posted April 10, 2017 Might be worth getting In touch with credit card providers if you used one to purchase your tickets. Quote Link to comment Share on other sites More sharing options...
jamj Posted April 10, 2017 Report Share Posted April 10, 2017 bit info on here https://www.citizensadvice.org.uk/consumer/event-tickets/event-tickets/if-the-organisers-cancel-the-event/ Quote Link to comment Share on other sites More sharing options...
liambarton Posted April 11, 2017 Report Share Posted April 11, 2017 Just recieved an email and We are gettung a refund!!! Seems eventbrite have dipped into there own pocket but money is definately on its way back so thats a success Quote Link to comment Share on other sites More sharing options...
jamj Posted April 11, 2017 Report Share Posted April 11, 2017 2 hours ago, liambarton said: Just recieved an email and We are gettung a refund!!! Seems eventbrite have dipped into there own pocket but money is definately on its way back so thats a success Was relieved to see that this morning! I'm sure that's the full whack we're getting too, phewf! Quote Link to comment Share on other sites More sharing options...
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