Ticket balances payment method

[gibbin82]

I am going to be paying off my ticket balances tomorrow, along with a couple of friends who I booked at the same time as I paid the deposits. I know that when the deposit was paid it had to be from a debit card and presume it will be the same for the balance. I have put aside the money for my two tickets, but my friends have asked if it can be paid by credit card as they do not have it in their bank at the moment. So does anyone on here know if credit cards are accepted for the balance?

[captain reido]

Payment by card for UK sales (both online and by telephone) will be by the following debit cards only - Visa Debit, Visa Electron, Switch/Maestro Domestic and Solo. Credit cards will not be accepted for UK sales. For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands. 
Debit card sales will be processed immediately in most cases and certainly within five working days of the sale being confirmed.

http://glastonburyfestivals.co.uk/information/tickets/2014-ticket-info#BALANCE

[Greg123]

Not officially, but when you go through the payment stages it does say it accepts them... Take from that what you will.

[UEF]

I seem to remember stories in the past of people using credit cards successfully... was this ever the case?

[Greg123]

I paid via credit card in 2010, and yesterday.

[Greg123]

^{But I would not encorouge people to do it in case something goes wrong! I do not wanna be responsible for someone losing their ticket!}

[UEF]

Yeah... imagine if it went through on credit at the point of sale but was then later refused and put back in the resales!

[Greg123]

Seems to be random to me, sometimes it doesn't even let you put the transaction through with a credit card (like when I tried to book with one in 2013) and sometimes it does.

[craigyb31]

I paid using a credit card yesterday and for the deposit

[UEF]

This guy seemed to be able to pay with CC last year

/topic/174493-accidentally-paid-by-credit-card/page-2?hl=+credit">http://www.efestivals.co.uk/forums/topic/174493-accidentally-paid-by-credit-card/page-2?hl=+credit

I'd imagine they'd prefer if people didn't use credit (as, if it's fraudulent, it's the shop rather than the bank or credit card company that loses out).

But if people do have the funds, then i guess they don't care and probably don't have a way of distinguishing debit from credit anyway.

Just another one of glasto's unofficial exceptions to the rules I guess.

[Englishdragon]

I tired to pay via a credit card last year and it rejected it

[Supermerv]

I tried to pay with a credit card over the phone yeaterday and the guy told me it had to be a debit card, wish id known I could get away with a credit card if I paid online!

[Miss Jane Marple]

No. You cannot pay by credit card online. The page refused to accept my credit card and would only continue when I entered debit card info.

[tigger123]

Also does anyone know if the money should leave your account straight away as I paid yesterday and received confirmation email but the money hasn't left my account yet. Is this normal, or should I phone See to check payment has gone through?

[phillyfaddle]

Also does anyone know if the money should leave your account straight away as I paid yesterday and received confirmation email but the money hasn't left my account yet. Is this normal, or should I phone See to check payment has gone through?

[stardustjunkie]

Also does anyone know if the money should leave your account straight away as I paid yesterday and received confirmation email but the money hasn't left my account yet. Is this normal, or should I phone See to check payment has gone through?

[phillyfaddle]

Read the email confirmation, it tells you in the email about them taking money.

Does anyone know if any tickets going back in the pot need to be manually cancelled or will you get a refund after the payment window has closed? I've paid for my ticket but the other deposit I put on my card isn't needed now and I'm just wondering if I need to actually cancel it myself or if it'll happen automatically.

[LondonTom]

Read the email confirmation, it tells you in the email about them taking money.

Does anyone know if any tickets going back in the pot need to be manually cancelled or will you get a refund after the payment window has closed? I've paid for my ticket but the other deposit I put on my card isn't needed now and I'm just wondering if I need to actually cancel it myself or if it'll happen automatically.

Edited April 2, 2014 by LondonTom

[tigger123]

Yes, it's normal - for me anyway. Some people's funds seem to clear straight away, but for me it takes 48 hours or so to show up. I've called my bank most years the day following payment to check and they say the same thing to me every time "yes, it's there in the queue, it'll probably show up in your statement tomorrow". Don't worry anyway, if payment hadn't gone through See will contact you (that happened to me too one year due to a bank system issue rather than lack of funds - all sorted after heart failure!).

[gibbin82]

Thanks for all the advice, but all seems a bit random so rather than take the risk will do a bit of money shuffling tomorrow just in case and pay it all from my debit card.

[stardustjunkie]

Thanks guys. I'll call up and check in the morning!

[gibbin82]

Thanks guys. I'll call up and check in the morning!

Edited April 2, 2014 by gibbin82

[whisty]

I tried ringing earlier but just ending up in a loop that ultimately directs you to being told that all the FAQ's are on the SeeTickets web site before disconnecting you, which isn't that helpful when ticket sales for Glastonbury are handled differently than their normal ticket sales.

[stardustjunkie]

Ahh, thank you ever so much! I've been so busy and hardly at home lately that it didn't even occur to me to look on their website.

[gibbin82]

Whether it is enforced or not I am unsure, but paid my balance today and the payment screen definitely says "UK payments by Debit card only"