TICKET INSURANCE, REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS

[DownseyUK]

Hello!

I have a £50 deposit down on my ticket but for various reasons it might be that I can’t make it to Glasto this summer. I’ve read about the Insurance option but I have a couple of questions:

1) When do you get the option to add insurance? Is this only available at booking? (e.g. when I originally paid my deposit or can I still add it now)

2) If it is possible to add insurance at this stage, when do I get to see the Terms & Conditions of ticket refunds (e.g. can I see them prior to committing to buying the ticket?). The reason I ask is the statement “if you bought insurance for your ticket and your reason for not being able to come is covered by the policy, you can make a claim by contacting the Ticketplan helpline on 0870 950 1119” worries me a little!

Not sure if anyone can help but thought I’d give it a go.

Thanks in advance.

Bye!

[ivan]

Hello!

I have a £50 deposit down on my ticket but for various reasons it might be that I can’t make it to Glasto this summer. I’ve read about the Insurance option but I have a couple of questions:

1) When do you get the option to add insurance? Is this only available at booking? (e.g. when I originally paid my deposit or can I still add it now)

2) If it is possible to add insurance at this stage, when do I get to see the Terms & Conditions of ticket refunds (e.g. can I see them prior to committing to buying the ticket?). The reason I ask is the statement “if you bought insurance for your ticket and your reason for not being able to come is covered by the policy, you can make a claim by contacting the Ticketplan helpline on 0870 950 1119” worries me a little!

Not sure if anyone can help but thought I’d give it a go.

Thanks in advance.

Bye!

[Paul ™]

You can still get a refund up till May without taking the insurance

[scaryclaireyfairy]

as far as i recall the insurance covers you for inability to attend through illness or death (yours or a close family member) and not much else. you should be able to take it out when you pay the balance. it's not brilliant by any means but i'm superstitious that if i don't take it out, disaster will befall me.

[chasinghamburg]

So now, I've paid I can't just cancel if my friends drop out or something and get my money back?

[scaryclaireyfairy]

So now, I've paid I can't just cancel if my friends drop out or something and get my money back?

[chasinghamburg]

you can up until may 7th. there's a closing date for general cancellations. the insurance kicks in between then and the actual festival. http://www.glastonburyfestivals.co.uk/info...___LOST_TICKETS

[scaryclaireyfairy]

to the OP - i think i've found the policy summary for ya.

http://www.ticketplangroup.com/id39.htm

[ukslim]

I'm thinking normal travel insurance ought to cover you against not being able to go.

But I could be wrong.

[DownseyUK]

Sorry, I've clearly got myself confused and managed to confuse a load of other people at the same time!

To clarify, if I make full payment prior to the 28th Feb, I can refund my ticket (minus £10 admin) at any point up until May without insurance?

EDIT:

Think I've just answered my own question:

Tickets are non-refundable after the deadline of May 7th. However, if you bought insurance for your ticket and your reason for not being able to come is covered by the policy, you can make a claim by contacting the Ticketplan helpline on 0870 950 1119

Clearly I haven't read this properly first time around. I can refund up until the 7th May! Perfect! Thanks to everyone for their replies!

Edited February 3, 2010 by DownseyUK

[ivan]

I'm thinking normal travel insurance ought to cover you against not being able to go.

But I could be wrong.