need help to cancel a ticket please

[sandibelle]

I am trying to cancel my ticket for glasto 2014, unfortunately i cannot make it, i have been to glastonbury official site and rang the numbers, and see tickets site, and rang other numbers to cancel but im not getting anywhere, or even anthing remotely reguarding canelling a ticket, please help, the ticket was on a group booking, and it has refund protection, i have all the information- just need to cancel before the 9th may, please anyone ..........

[Brave Sir Robin]

Hmm, the website says:

If you are unable to come to the Festival, and require a refund for your ticket, please contact Seetickets on 0844 412 4626 before midnight May 9th 2014.

Have you tried that number?

See also have an order checker service on their website, have you tried that?

[Brave Sir Robin]

Just seen this on a FB group:

The number on the Glasto site (0844 412 4626)? Ignore it. Doesn't work, simply tells you all tickets are sold out.

Instead, if you want to speak to someone at SeeTickets (rather then trust the email options) then phone 0871 220 0260 and pick the 'cancelled event' option. Eventually will give you the chance to speak to someone in person.

Ok, that person then passes the details onto Customer Service who should then phone you back (am waiting atm) but at least you know they're actually aware of something!

[jobleakley1]

The number 0844 412 4626 does get answered, you are just left listening to a recorded message telling you all the tickets are sold and directing you to the track your order page on the website for about 3 minutes first.

[Guest]

What a bugger that you can't go, hope whatever it is that is stopping you turns out all ok and that you're able to get everything cancelled and not left out of pocket. Would be gutted to go through the process of getting tickets and getting everything sorted and then having to cancel at this point.

[Lenny Barton]

we'll buy your tickets ;0)

Edited May 6, 2014 by Lenny Barton

[StoneCircle]

Just seen this on a FB group:

The number on the Glasto site (0844 412 4626)? Ignore it. Doesn't work, simply tells you all tickets are sold out.

Instead, if you want to speak to someone at SeeTickets (rather then trust the email options) then phone 0871 220 0260 and pick the 'cancelled event' option. Eventually will give you the chance to speak to someone in person.

Ok, that person then passes the details onto Customer Service who should then phone you back (am waiting atm) but at least you know they're actually aware of something!

[simont123]

You can probably cancel it via the customer service section on See Tickets.

Worked fine for the tent I booked, just send a general enquiry email ?

https://www.seetickets.com/customerservice

You just need the email booking ref and your post code/card number

[Brave Sir Robin]

Surely you cancelling your ticket? You are our master of Spotify lists?

[tido]

been trying to get through to see tix on various phone numbers and email... no joy over past couple of hours. need to cancel husbands ticket as he now can't go... not looking hopeful tbh..

[tido]

hope this helps. If you email [email protected] before midnight today, your refund will be sanctioned.

[Player]

A girl who was coming with us has just emailed to cancel her ticket. Bricking myself as mine and hers are on the same order number! Also the card I paid with has been cancelled so they'll probably have trouble with the refund. Last year they mixed up all the postcodes, address details and credit card details, 3 of us had to ring up on a conference call everytime we contacted them

[tido]

Edited June 18, 2014 by tido