Payment plan gone wrong?

[sweaver]

We received one lot of tickets but not the second lot. Phoned up today and they said there is an outstanding amount which is why the next batch have not been sent. All tix ordered on same day so would have thought the full amount should have been taken with the payment plan, but it pears not. So glad we phoned to check, making payment for remaining amount after payday, we should get those tickets in time for bestival. Anyone else that's only received some tickets, might be worth checking that there is not money outstanding so you can sort before its too late!

[sweaver]

This was through ticketline btw

[CurvedEarth]

ticketline suck! Have had similar problems in the past - hope you get your tickets in time!

[Rachie]

we had the exact same issue! luckily phoned up a few days ago and sorted it.

[halfpint]

I did as well - sorted but still no ticket. Said if its not arrived by Monday to give them a ring. I can see me having to pick up at box office grrrggghhhh

[paulomas]

my last payment got declined but luckily i got an email telling me, so i rang up and paid it with a different card. but for some reason their system changed the delivery method and it got changed from being sent to my address to box office collection. i only noticed recently, so had to call again and get it changed back to it being sent to my house. it still hasn't arrived :\

[sweaver]

Sorted, just waiting for tix, going to phone tomorrow if not arrived, they said I should receive on Friday, nothing yet though

[Yoghurt on a Stick]

Sorted, just waiting for tix, going to phone tomorrow if not arrived, they said I should receive on Friday, nothing yet though

[sweaver]

Grrrr now they are saying they have only been sent on Friday! Still no sign. I have a bad feeling we will be queuing ina very long queue at the box office grrrr.

[Bisque]

I got my ticket through ticketline, they called me up when I was away in Thailand to notify me that my recent payment hadn't gone through (card got blocked by sodding NatWest yet again despite how many times I tell them I'm going to be using it abroad). They were pretty nice about it on the phone & gave me a few days to sort it out & give them a new bank card number.

(I'm double checking my ticket as soon as I click post!!!)