Ticket Dispatch Information

[Paul ™]

UK TICKETS will this year be sent out by DX Secure Services. Tickets will be sent to the address specified when booking. A signature will be required at the point of the delivery.

If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. If you paid your balances separately, you will each receive your own ticket.

It is expected that you will receive your tickets at least 14 days before the Festival starts.

Information about the dispatch of your tickets will be available through Seetickets who will email you with your tracking reference. You can track your ticket order via www.thedx.co.uk by entering your tracking reference number.

You can also obtain your tracking reference via Seetickets' order tracker – www.seetickets.com/tracker. To access the order tracker you will require your email address and booking reference number.

If you are not at home when your tickets arrive, a card will be left giving you instructions on how to arrange re-delivery (including weekend delivery options) or pick them up from your local collection office.

INTERNATIONAL TICKETS will be sent out by registered international post. You can track your international ticket order via www.royalmail.com by entering your Track and Trace number which is available via Seetickets order tracker – www.seetickets.com/tracker. To access the order tracker you will require your email address and booking reference number.

Edited May 19, 2010 by Paul ™

[wigstonmania]

had an email that theyve been sent

[ampersand]

paul is mike99 in disguise!

[Paul ™]

Well I ain't been sent a tracking number, nor is it on the see tracker

[crimes against pop]

Not happy about this. The last tickets I had delivered by DX were a nightmare.

First off I got a text saying that they'd attempted delivery, thought this was a nice touch. Went online to arrange redelivery, this was on a Tuesday. All Saturday slots were already taken, and I wouldn't be at home on a weekday. So I ask for a weekday delivery to my office. I am there all day. I hear nothing. I call at 5pm, apparently they'd tried, and failed to find my office at 11am. I work in an enormous, famous building- the tourist bus tours of London make a point of showing people it and explaining what it is. How difficult can it be to find? I ask why the courier hadn't bothered to call to ask for help with directions if they were struggling, as I was specifically asked for contact details when arranging redelivery. Apparently they aren't given work phones, and refuse to use their own to call people, so find it easier to just not bother making the effort. At this point the gig is 2 days away. I ask what I can possibly do, as I will not be at home to accept a delivery, and am concerned that all of their couriers are equally imcompetent at finding addresses. They offer to allow me to collect from an office nearby, during very limited hours, I say that's fine, I can do that, as I can go on my way to work. Bad news- I cannot collect from there without one of their calling cards- no amount of ID with my photo, name and address on it will do, only the calling card. Of course, they never left one, I got a text. The text won't do. Only the card. So, I have to resort to asking them to come to my office again. Thankfully this time, they manage to find it, since I insist on giving detailed instructions as to where to find the reception desk, and asking the staff on that to call me immediately. Our reception staff are ace, and duly do so. So, I got the tickets the day before. Arrgh!

Just in case anyone remembers, these people are in fact SMS, who made such a cock up in past years. They've just rebranded themselves to hide the fact.

Good luck everyone.

[ampersand]

just had a look at the faq's and they have a pick up point in livingston so that's made things better

[al_coholic]

God knows why they cant just use Royal Mail, who already have all the proper systems and procedures in place to cope with this kind of mass order. If you are not in you get left a card and you go an pick it up.

Bloody useless companies offering tenders on the cheap when they cant cope with the work. Dont they realise that most people work during the day and therefore wont be in at home

[mashy]

Just had an email confirming that mine have been sent via Royal Mail Special Delivery.

[Paul ™]

Just had an email confirming that mine have been sent via Royal Mail Special Delivery.

[mashy]

Did it say Royal Mail Special Delivery, or just Special Delivery?

[fowls]

God knows why they cant just use Royal Mail, who already have all the proper systems and procedures in place to cope with this kind of mass order. If you are not in you get left a card and you go an pick it up.

Bloody useless companies offering tenders on the cheap when they cant cope with the work. Dont they realise that most people work during the day and therefore wont be in at home

[r0cky]

Just in case anyone remembers, these people are in fact SMS, who made such a cock up in past years. They've just rebranded themselves to hide the fact.

[ark]

Why on earth do Glastonbury say that the tracking number will be on the seetickets tracker when it clearly isnt! grrr

OK! the seetickets reference is the DX tracker number.

Edited May 19, 2010 by ark

[Derby_Dave]

Totally agree. With the royal mail everything is simple and everyone has a post office to pick it up from within a short distance. These couriers can never find houses, always come when you're out at work and their pick-up centres are always in the middle of nowhere, which screws over anyone without a car.

[fowls]

Royal mail are far from competent! I had a first class recorded delivery item take a fortnight to arrive within the last month.

Edited May 19, 2010 by fowls

[Derby_Dave]

I sent a first class recorded delivery from Bristol on Saturday at midday, and it was in Manchester by Monday 10am. Never had a single problem with the Royal Mail.

[fowls]

Lucky you! Does not take away the fact that mine took 14 days!!!!

Edited May 19, 2010 by fowls

[Derby_Dave]

No, but there's always going to be some complaints. It's like the reviews on Amazon, if you paid attention to only the negative reviews then nothing is any good.

[Derby_Dave]

Even if it did take some tickets 14 days to arrive, we're over a month before the festival so what's the bother?

[festival_badger]

Just had an email confirming my ticket is on its way!

What does a DX Tracking number look like? I've got a 66440-****** number, but when put into their tracking site I get nothing back?! Am I using the wrong number?

[General Lee]

Ok as a regular buyer and seller on ebay admitted royal mail are generally good but I have had more than a few bad experiences with them including theft.

We digress slightly though and I too would prefer them to use royal mail special delivery considering we pay way, way, way over the actual cost of postage even special delivery price.

One thing we should agree on is that see tickets are bloody useless money grabbing peasants!!!

[al_coholic]

Just checked where my "local" collection centre is. f**king Tipton 28 miles away, therefore when they eventually try and fail to deliver to my house, undoubtedly I am going to have to take time off work to drive and collect my tickets. You can only collect on a Monday to Friday from 9-4

Just when Seetickets seem to be doing things right, they pull it back and f**k it up completely again.

[johntrfc]

There website is a mess

will anyone point me to a link where i can find my local collection office

[robalotalob]

When googling DX I came across this article:

http://postandparcel.info/23892/companies/...very-agreement/

Don't know if it still applies but would be good news if the local DX office is the middle of nowhere!

[Buddhafish]

There website is a mess

will anyone point me to a link where i can find my local collection office