Help please!

Cian T · July 3, 2017

Okay, I know this isn't in the right section of eFestivals, I don't really know where to put this.

my girlfriend messed up and ended up getting 2 tickets for Bon Iver in France and 3 tickets for Blackpool.

we're going to go to Blackpool, but we need to send the Paris tickets back and haven't a clue how to do this.

Anyone have any experience with this?

Thank you!

guypjfreak · July 3, 2017

Can't you just sell them

babyblade41 · July 3, 2017

1 hour ago, Cian T said:

Okay, I know this isn't in the right section of eFestivals, I don't really know where to put this.

my girlfriend messed up and ended up getting 2 tickets for Bon Iver in France and 3 tickets for Blackpool.

we're going to go to Blackpool, but we need to send the Paris tickets back and haven't a clue how to do this.

Anyone have any experience with this?

Thank you!

if you got them through a ticket agency can't you sell them back ?

Cian T · July 4, 2017

13 hours ago, babyblade41 said:

if you got them through a ticket agency can't you sell them back ?

I believe so, I've got 10 days to sort it apparently. I bought them through a French ticket agency called fnac, I've never heard of them and they're surprisingly difficult to get hold of if you don't speak French

carlosj · July 4, 2017

They're an established chain, including travel agencies and a bit like an upmarket whsmith too.

Google 'fnac ticket return' and you end up with various pages, including this one - http://www.fnactickets.com/editorial.do?page=cgv

It looks like you can't cancel them. Try a post in the tickets thread on this site or an ethical reseller?

If the telephone number below is correct ask 'parlez-vous anglais s'il-vous plaît? Je veux retourner quelques billets et annuler la commande, pour Bon Iver, c'est possible? La reference est XXX?' Where XXX is your reference number.

ARTICLE 9 - CUSTOMER SERVICES AND ORDER STATUS

For any information or questions, please contact our customer services department:

By Telephone: 01 41 57 32 19 (prix d'un appel local), Monday to Friday, 9am to 1pm and 2pm to 6pm.

If you're calling from abroad the number is: + 33 1 41 57 32 19

By Post:France Billet Le Flavia Service client 9, rue des Bateaux-Lavoirs 94768 Ivry-sur-Seine cedex.
By Email: Contact us by email

You can also at any moment follow your event order status online at http://www.fnactickets.com on the My account tab, in the ?Your orders at a glance? section.