Definately the fairest course of action. all of our group of 14 clicked the did the renewal thing, yet when two of them checked their registration on Sunday they didn't have registations anymore. I told them to bombard see tickets and the festival email addresses, we all did, we all sent at least three emails each each day up to earlier didn't have any response, but judging by the statement it looks like we weren't the only ones emailing!!!!!!