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home » festivals » Glastonbury Festival
Detailed ticket InformationGLASTONBURY FESTIVAL INFORMATIONMonday 28th November 2011 TicketsTickets for Glastonbury Festival 2013 are expected to go on sale sometime in October 2012, the price has not yet been announced. The information below gives detailed information about the 2011 event, with registration information for 2013 below that.
Ticket resaleA further release of a limited number of cancelled tickets happen at 9am on Sunday 17th April 2011, for those who have registered beforehand so that they are eligible to buy a ticket. Tickets were sold online at http://www.seetickets.com/g2011 and via the Seetickets booking line 0844 412 4635. The number of tickets available was quite limited, because these were returns, not a second batch. Tickets were limited to four per transaction, and only available to those who have registered beforehand will be eligible to buy a ticket.All registered festival-goers who wanted to buy tickets could reserve them using the deposit scheme at a price of £50 per ticket. Balance payments were taken from 9am April 1st to 23:59pm April 7th 2011 on the website and booking line. Please note that there was no option to pay your ticket balance prior to Friday 1st April 2011. UK payments were taken when the booking site re-opened on April 1st 2011, when deposit purchasers having a week to pay the balance of £145 per ticket, and to book everything else they might need (tipis, campervan tickets, parking, insurance). Additional extrasA car park ticket was priced at £20 and a campervan ticket will be priced at £75. Tipis, combined coach and festival tickets along with other transport options are also available. Car Park or Campervan Tickets were not able to be booked until the balance is paid for at least one of the tickets on a booking, or any time after you have paid the balance for at least one of the tickets on your order (subject to availability).This extension to the deposit scheme allowed people more time to save for their tickets, knowing that they have a secured booking. It will also help the Festival to reduce costs, allowing them to give more to their joint charities. Please note, the balance payment window for international buyers was for one week from Friday 25th February 25th to Thursday 3rd March 2011. Anyone who decided not to pay their balance in 2011 will be refunded their deposit, minus a £10 administration fee. Those tickets will then be put forward to a re-sale, which is likely to be in April or May 2011. Car park tickets, campervan tickets and routing stickers will be sent out with the Festival tickets; unless bought in a later transaction, in which case they will be sent separately and will have a separate booking reference for use on the ticket tracker. The number of tickets available per transaction for registered customers is eight - as long as each deposit is matched with valid registration numbers. For details about registering see below. TicketPlan ProtectionTicket purchasers could add the optional TicketPlan Protection for an additional £4.50 per person when paying the balance for tickets. Were they then be unable to attend the Festival, this enabled them to receive a refund for the face value of the Festival tickets.Ticket dispatchTickets were dispatched to the address provided for the first name on the booking. If balances on tickets were paid separately, then each payee will receive their own tickets. Ticket were received at least 14 days before the Festival starts.UK tickets were sent out by a secure courier. Tickets will be sent to the address specified when booking. A signature will be required at the point of the delivery. Information about the dispatch of tickets will be available through Seetickets who will email purchasers a tracking reference. Ticket orders can be tracked via www.thedx.co.uk by entering the tracking reference number. A tracking reference can also be obtained via Seetickets' order tracker – www.seetickets.com/tracker. To access the order tracker the email address and booking reference number are required. If you were not at home when your tickets arrived, a card was left giving you instructions on how to arrange re-delivery (including weekend delivery options) or pick them up from your local collection office. Ticket are non-transferableGlastonbury tickets (including deposits) are entirely non-transferable. If one of a multiple booking is no longer able to attend the Festival they can obtain a refund of £40 for their deposit before April 2011; however that deposit cannot be reserved for someone else. Cancelled tickets will be put back on general release in the resale.Changing address/email detailsAnyone who has moved house/changed email address can update their details. Anyone who has paid a deposit for a ticket and have since moved house, have a new email address or need to change their delivery address, should contact Seetickets on 0844 412 4626. Alternatively a new address can be entered when paying the ticket balance.Please note that registration details cannot be edited. If the registered name (e.g. maiden name) address or email address has changed since registering, a different delivery address can be chosen when the balance is paid, however the ticket will still show the original details. Live in vehiclesOnly campervans or caravans with fitted sleeping, and washing or cooking facilities will be allowed into the campervan field. Please check the website for more information about which types of vehicles can use these fields.Keep your ticketRemember to keep your ticket and do not surrender it to anyone until you go through the turnstiles. You will be given back your ticket which you will need for re-entry if you leave the site or go to the car parks. Security staff may ask to see your ticket during the event - so keep it secure!
SecureCodePlease note, ticket purchasers may be asked for additional Visa or Mastercard security information when they buy their tickets online, so it's best for these ticket purchasers to be signed up to their card's security service before they buy. Depending upon the method of payment, ticket purchasers will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. Those who often make purchases online may already be signed up, but if not already card holders will need to do so before their transaction can be processed. Signing up only takes a few minutes, and is recommended. Those signed up could use their password, rather than have to fill out extra forms when buying tickets. Please click here if for Visa, or here for Mastercard/Maestro.UK Tickets could only be bought by Debit Card or Bankers Draft/Postal Order. International ticket purchases can only be made using either Visa or Mastercard credit cards. PaymentPayment by card for UK sales (both online and by telephone) were made by the following debit cards only - Visa Debit, Visa Electron, Switch/Maestro Domestic and Solo. Credit cards will not be accepted for UK sales. For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands.Debit card sales were processed immediately in most cases and certainly within five working days of the sale being confirmed. Cheques were banked as soon as they were received. Personal cheques were not accepted. Those purchasing by telephone were told a booking reference number, this number was the confirmation of purchase. Postal orders and cheques raised by either a building society or a bank (as a Bankers Draft) were also accepted as payment on the telephone ticket line. Orders were not accepted by fax, email or personal callers. When an order was confirmed purchasers will be given a booking reference number. Bankers drafts or postal orders, together with that reference number, must have been received by the ticket agency within five working days of the sale. The address of the ticket agency is: Seetickets, P.O. Box 9091 , NOTTINGHAM, NG1 9DA . Bankers drafts and postal orders must have been made out by the bank or building society to Glastonbury Festival 2011 Ltd. Those purchasing online were sent a confirmation email and booking reference number. If you do not receive this within 24 hours you were asked to check spam folders. Any queries about purchase needed the booking reference number so the email had to be saved. The ticket tracker used the booking reference number to confirm purchases. Any transaction that results in a charge back or payment dispute was cancelled. It was the ticket buyers responsibility to ensure that they had sufficient funds in their account to pay for the tickets. International TicketsThe International Ticket Sales line was 0044 1159 934 183, with calls charged at standard international rates. There was a queuing system for international telephone sales.All international ticket buyers must have been registered. Those permanently living abroad, could only buy tickets online, or by telephoning the International Ticket Sales Line. Those buying tickets who were not UK Citizens but were currently in the UK, and have a UK debit card and UK address, could buy in the same way as a UK resident. However if they used a credit card registered in another country, they had to either purchase online using their overseas address, or ring the International Telephone Sales Line. International ticket balance payments were taken from Friday 25th February until Thursday 3rd March 2011. To ensure prompt delivery of international ticket orders, all balance payments for international ticket holders must have been received by Thursday 3rd March 2011. It was the buyers responsibility to remember to pay their balance. Any tickets for which the balance had not been paid by Thursday 3rd March 2011 were refunded £40. The £10 administration fee was retained. International tickets were sent out by registered international post, so a full international address was needed when booking. International ticket orders could be tracked via www.royalmail.com by entering the Track and Trace number which was available via Seetickets order tracker www.seetickets.com/tracker. To access the order tracker the registered email address and booking reference number had to be used. An overseas resident could ask a friend who is resident in the UK to purchase on their behalf, using that friend's UK address, or alternatively, a UK resident could purchase a ticket for an overseas resident as one of their ticket purchases - provided that overseas resident was registered. Tickets were sent out by Special Delivery to the address specified when booking. A signature was required at the point of the delivery so an address had to be used where there was likely to be someone available to receive them. RefundsThe deadline for ticket refunds is Friday 6th May 2011.Ticket holders who were unable to come to the Festival, and require a refund for their ticket should contact Seetickets on 0844 412 4626 before midnight on Friday 6th May. Any tickets for which the balance was not paid in full were automatically refunded £40 (a £10 admin fee will be retained) onto the card on which they were booked, within 5 working days of the balance payment period ending. If you already knew that you weren't going to be able to come to the Festival, and wanted to get your £40 back before the automatic refund, then you were asked to call Seetickets on 0844 412 4626. Tickets were non-refundable after the deadline of Friday 6th May. However, if ticket holders bought the TicketPlan Protection for their ticket and if their reason for not being able to come was covered by the policy, a claim could be made by contacting the Ticketplan helpline on 0870 950 1119. Any ticket deposits for which the balance had not been paid by Thursday 7th April 2011 were automatically refunded to the card on which they were booked; with a £10 administration charge retained and all tickets were cancelled. Ultimately it was the ticket buyers responsibility to ensure their ticket balance was paid on time. Unfortunately, if tickets were delivered to ticket holders, and subsequently lost, destroyed or misplaced, organisers could not replace them. Registration for 2013Everyone who wants a ticket to the Festival in 2013 must be registered, and that includes children aged 13, 14 and 15. Children aged 12 and under do not require tickets and do not need to register. Each ticket features a photograph of the person in whose name it is registered and will be non-transferable.Registration does not reserve or guarantee you a ticket when they go on sale some time in October 212, exact date to be confirmed, but if you don't register you will not be able to buy a weekend ticket for Glastonbury Festival 2013. If you opt to save this information you will be able to use your registration number again in future years. Make sure the e-mail address you provide is one to which you will have long term access. If you want to check what your registration number is, or when your registration is valid until, click here. In order to buy a ticket festival goers must be registered, with online registration only taking a few minutes, this needs to be completed before tickets go on sale. Online registration for 2013 can be carried out by clicking here. Registration for Glastonbury Festival is closed for 48 hours before each ticket selling period and re-opens again a few days later. Registration does not reserve or guarantee you a ticket when they go on sale, but if you don't register you will not be able to buy a weekend ticket for Glastonbury Festival 2013. If you opt to save this information you will be able to use your registration number again in future years. Make sure the e-mail address you provide is one to which you will have long term access. Registration involves:1. Providing contact details: name, address, postcode and a valid e-mail address. 2. Sending a passport standard photo: you will be required to upload your passport standard photo in jpeg form for online registration. If a ticket is successfully purchased this picture will be printed on it to make it unique and must therefore be an acceptable facial image. The image must meet passport photo requirements. 3. Receiving a registration number: to buy a ticket for Glastonbury 2013 this number must be quoted, it will be a unique registration number. So write it down somewhere safe and do not lose it! As last year, there is a webpage provided where you can recover your registration number, here. Note that there will be no editing facility for registrations, so please ensure all your details are correct, and that your photo is of a suitable size and standard before submitting your details. Registration by postThose unable to register online should send a SAE to:Registration, Glastonbury Festival Office, 28 Northload St, Glastonbury, BA6 9JJ To receive a postal registration form. Postal registrations will be confirmed within 14 working days. If you haven't received a registration number within this period, please contact the Festival Office. There is no limit to the total number of people who will be allowed to register. Registering more than once will not increase your likelihood of getting a ticket. Every registration will have an equal chance of buying tickets irrespective of how or when it was made during the registration period. Registration can be made on behalf of other people as long as all their contact details and photos can be provided. If you live outside the UK, the only option is to register online. If you have not received a confirmation email within a day of having made an online application, please check your spam folder. If your registration is rejected you can re-apply. If you send in a postal application and do not receive notification of your registration number within two weeks of sending it in, it is best to re-register in case your registration has been rejected, or did not reach them in the first place. If you have any questions it is worth looking at this year's Glastonbury FAQ page here.
Ticket purchasingTicket purchasing will require each buyer to input their name, postcode, and their unique valid registration number for each ticket they purchase. Tickets will be sent out by courier to the addresses specified when making the sale, and if ordering more than one ticket, all tickets will be dispatched to the address provided during registration for the first name on the ticket booking.Data collected during registration will be destroyed one month after the 2013 Festival unless you opt to have it retained by Glastonbury Festivals for future registrations. Retained information will also be used to inform you of events run by Glastonbury Festival. No information collected through registration will be offered for sale or made available to any third party. Checks will be made at the gates and if you are clearly not the person whose face is printed on the ticket you will be denied entry. Tipi bookingTipis, that can each accommodate up to 6 adults, will be available to book for hire. The price to hire a tipi from Wednesday 22nd until Monday 27th June has not been confirmed and does not include the cost of Festival tickets. Tipis come complete with groundsheet and raincatcher, along with free use of the solar showers and discounted access to the yurt sauna. Everyone wishing to stay in a tipi must have a Festival ticket. Tipis can not be booked until the balance is paid for at least one of the tickets on a booking.Coach ticketsGlastonbury organisers really want to reduce the greenhouse gas emissions that are produced in 2013. One of the biggest contributions comes from how ticket holders travel to the Festival - in fact, audience transport contributes to two thirds of the Festival's total emissions.A coach travelling to the Festival at full capacity is the most carbon efficient way to arrive. Travelling by coach produces 6.02kg of co2 per person. By comparison, trains produce 28.40kg/person and car/campervan 37.77kg/per person. Choosing to come by coach really is the greenest way to travel to Glastonbury. (If you do come by car, please try to make sure it is full of passengers to help reduce cars on the road and emissions.) Glastonbury will once again be putting on special festival coaches in 2013. Please note:
National Express will have dedicated services from around the country which travel directly to the Festival site on Wednesday 26th, Thursday 27th or Friday 28th June. The buses will then be making the return journeys on Sunday 30th or Monday 1st July. Train ticketsTrain tickets will be available for purchase nearer the time. Ticket bookers wishing to make use of the train ticket offer should indicate an interest in train tickets when booking their Festival tickets; and you will be contacted with booking information. When booking there will be a choice of day, time and destination. Customers must retain their reservation & tickets to board the shuttle bus from the station to the Festival site at no extra charge.
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