Paul ™ Posted January 14, 2022 Report Share Posted January 14, 2022 2 hours ago, assorted said: Yes, coming to the site for the first time every day there is a considerable timeout for me. First request and sometimes multiple pages after (timeout, then error 500). It eventually behaves normally. Until the next day. Pretty much the same as my experience. Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 14, 2022 Report Share Posted January 14, 2022 Also, seemed to be fully down just after midnight (serves me right for looking at my phone at that hour). And at the moment, I'm navigating ok, but having to do a double request to load the pages. Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 16, 2022 Report Share Posted January 16, 2022 Yeah, around midnight it goes down fully until I fall asleep. Is it running some sort of batch job/maintenance? Quote Link to comment Share on other sites More sharing options...
Neil Posted January 17, 2022 Report Share Posted January 17, 2022 8 hours ago, stuartbert two hats said: Yeah, around midnight it goes down fully until I fall asleep. Is it running some sort of batch job/maintenance? nope there's nothig running to cause that. Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 17, 2022 Report Share Posted January 17, 2022 (edited) 8 hours ago, Neil said: nope there's nothig running to cause that. It's pretty consistently happening - did it again last night as was still down around 1. BTW, is all this info useful? I'm offering it in the spirit of a detailed bug report, not complaining - just trying to give as much info as possible to help sort stuff out. Edited January 17, 2022 by stuartbert two hats Quote Link to comment Share on other sites More sharing options...
Neil Posted January 17, 2022 Report Share Posted January 17, 2022 55 minutes ago, stuartbert two hats said: It's pretty consistently happening - did it again last night as was still down around 1. BTW, is all this info useful? I'm offering it in the spirit of a detailed bug report, not complaining - just trying to give as much info as possible to help sort stuff out. info like this might be useful, as it might draw my attention to a particular thing. i still need to fix some of the stuff i broke when i deleted the server and i'm making slow progress with those, i'm not here tomorrow morning as i'm playing walking football gagain, i haven't recovered from last week yet). Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 17, 2022 Report Share Posted January 17, 2022 Are you running on the same hardware/OS/version of web server as before? Quote Link to comment Share on other sites More sharing options...
Neil Posted January 17, 2022 Report Share Posted January 17, 2022 18 minutes ago, stuartbert two hats said: Are you running on the same hardware/OS/version of web server as before? Its the same hardware. With all the same software. I might need to try tweaking some of the php settings. Quote Link to comment Share on other sites More sharing options...
Neil Posted January 17, 2022 Report Share Posted January 17, 2022 Just now, Neil said: Its the same hardware. With all the same software. I might need to try tweaking some of the php settings. It might not have the same config of minor settings. Quote Link to comment Share on other sites More sharing options...
Paul ™ Posted January 18, 2022 Report Share Posted January 18, 2022 Mine seems to be working better, not as many time outs. Especially on mobile Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 18, 2022 Report Share Posted January 18, 2022 15 hours ago, Paul ™ said: Mine seems to be working better, not as many time outs. Especially on mobile Yeah, seems a bit better the last couple of days. If it's still up after midnight, I'll post on here to confirm. Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 19, 2022 Report Share Posted January 19, 2022 Working at the moment. Quote Link to comment Share on other sites More sharing options...
Neil Posted January 19, 2022 Report Share Posted January 19, 2022 8 hours ago, stuartbert two hats said: Working at the moment. nothinghas been changed for few days so just coincidental if its better. Quote Link to comment Share on other sites More sharing options...
northernringo Posted January 19, 2022 Report Share Posted January 19, 2022 If I go to the Glastonbury/Chat page and see the list of threads, I typically open each thread that I'm interested in in a new tab. If I haven't been online in a bit, there can be 10+ new tabs that I'm opening up. I do all this from the Chat page by clicking the scroll wheel on my mouse, so I only look at the tabs once I have finished opening them all. I've noticed that the first new tab I open, always gets the 500 error, whereas the rest all open with no issues. I'm certainly not complaining or anything (after all, I just need to refresh the one that doesn't load), but I thought it might be useful in terms of debugging the issue! Quote Link to comment Share on other sites More sharing options...
stuartbert two hats Posted January 19, 2022 Report Share Posted January 19, 2022 6 hours ago, northernringo said: If I go to the Glastonbury/Chat page and see the list of threads, I typically open each thread that I'm interested in in a new tab. If I haven't been online in a bit, there can be 10+ new tabs that I'm opening up. I do all this from the Chat page by clicking the scroll wheel on my mouse, so I only look at the tabs once I have finished opening them all. I've noticed that the first new tab I open, always gets the 500 error, whereas the rest all open with no issues. I'm certainly not complaining or anything (after all, I just need to refresh the one that doesn't load), but I thought it might be useful in terms of debugging the issue! That's broadly consistent with my experience. Maybe something to do with sessions. @eFestivals what kind of hardware setup do you have? A single LAMP server? Cluster behind a load balancer? Anything particularly exotic that could lead to the first couple of requests failing? Any kind of caching services (e.g Redis?) Quote Link to comment Share on other sites More sharing options...
Neil Posted January 20, 2022 Report Share Posted January 20, 2022 7 hours ago, stuartbert two hats said: That's broadly consistent with my experience. Maybe something to do with sessions. @eFestivals what kind of hardware setup do you have? A single LAMP server? Cluster behind a load balancer? Anything particularly exotic that could lead to the first couple of requests failing? Any kind of caching services (e.g Redis?) its fairly vanilla, single LAMP server with no load balancing. there's a second LAMP server involved(as i have two) but i'm not sure where the 2nd one is used nowadays. maybe for serving some graphics. Quote Link to comment Share on other sites More sharing options...
Neil Posted January 22, 2022 Report Share Posted January 22, 2022 i've got a bit lucky with my backups, for some reason my NAS disks decided to corrupt themselves, and when repaired, my domain backups and configs have disappeared. i think all of the domain files have already been uploaded to the live server, so they're not lost, i'd have been screwed if this had happened few weeks ago. i might still have backups, as i backed up a via a backup programme, rather than a copy of the files. Quote Link to comment Share on other sites More sharing options...
Neil Posted January 22, 2022 Report Share Posted January 22, 2022 turns out that i do have a backup as i backed up one NAS to my other NAS using the backup package that comes with the NAS. you can never have too many backups! Quote Link to comment Share on other sites More sharing options...
Neil Posted January 22, 2022 Report Share Posted January 22, 2022 am feeluing a bit smug at my backups sucess i've seen so many people not backup what they needed to. You only find out if a backup plan works when you have to use it. Quote Link to comment Share on other sites More sharing options...
Brave Sir Robin Posted January 24, 2022 Report Share Posted January 24, 2022 I'm still getting a lot of these errors & very slow loading times... but only if I'm logged in. When I'm not logged in the site works fine. Very strange but I wonder if that gives a clue as to what the problem might be? Quote Link to comment Share on other sites More sharing options...
Neil Posted January 25, 2022 Report Share Posted January 25, 2022 On 1/19/2022 at 11:42 PM, stuartbert two hats said: That's broadly consistent with my experience. Maybe something to do with sessions. @eFestivals what kind of hardware setup do you have? A single LAMP server? Cluster behind a load balancer? single lamp no balencer. On 1/19/2022 at 11:42 PM, stuartbert two hats said: Anything particularly exotic that could lead to the first couple of requests failing? Any kind of caching services (e.g Redis?) no redis Quote Link to comment Share on other sites More sharing options...
Neil Posted February 1, 2022 Report Share Posted February 1, 2022 (edited) i think the error is caused by the not found error of the'latest tourdates' box. a moment ago the forums loaded ok, and then a minute later gave the internal server error, i'll try to get it fixed soon. Edited February 1, 2022 by Neil Quote Link to comment Share on other sites More sharing options...
Neil Posted February 4, 2022 Report Share Posted February 4, 2022 stu is going to get things set up on github so we can collab on getting the efests website code fixed. if you will be able to help please post here to let me know. Quote Link to comment Share on other sites More sharing options...
northernringo Posted February 8, 2022 Report Share Posted February 8, 2022 I'm a software engineer so might be able to help a little Quote Link to comment Share on other sites More sharing options...
eFestivals Posted February 8, 2022 Report Share Posted February 8, 2022 1 minute ago, northernringo said: I'm a software engineer so might be able to help a little thank there's nothing that needs a software engineer, just stuff configured properly. Quote Link to comment Share on other sites More sharing options...
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