Update from the festival...

[Hugh Jass]

FAQS

I paid a deposit for Glastonbury 2020, what will happen to my ticket?

Ticket deposits which were valid at the point of the Festival being cancelled can be automatically rolled over to a like-for-like booking for the 2021 Festival. A like-for-like booking means that coach package deposits for 2020 will roll over to coach package deposits for 2021, and general admission ticket deposits for 2020 will roll over to general admission deposits for 2021. It is not possible to swap from a coach package to general admission or vice versa.

Please note that from 15th September 2020, the 2021 Terms and Conditions will apply.

You will not need to do anything for your ticket booking to roll over however if you would prefer to cancel your booking and receive a full refund of your deposit (and coach fare if applicable) without incurring any cancellation fees, up to 15th September 2020, using the online form here to request a refund.

Any refunds will be issued to the original payment card. If you choose to cancel after 15th September 2020, the usual admin fees will apply.

I am a local resident who booked a Sunday Ticket for Glastonbury 2020, what will happen to my ticket?

Sunday Ticket bookings which were valid at the point of Festival cancellation can be rolled over to a like-for-like booking to the 2021 Festival. You will not need to do anything for the ticket booking to roll over. You will automatically be assigned to the equivalent bus option for the 2021 Festival.

Please note that from 15th September 2020, the 2021 Terms and Conditions will apply.

If you would like to cancel your ticket booking you will be able to request a full refund, without incurring any cancellation fees, up to 15th September 2020 using the online form here.

Any refunds will be issued to the original payment card. If you choose to cancel after 15th September 2020, the usual admin fees will apply.

I’ve booked a Campervan Pass / accommodation at Worthy View / Sticklinch / an onsite Tipi, what will happen to my booking?

Accommodation bookings which were valid at the point of Festival cancellation can also be rolled over for a like-for-like booking for the 2021 Festival. You will not need to do anything for the booking to roll over.

Please note that from 15th September 2020, the 2021 Terms and Conditions will apply.

If you would like to cancel your official accommodation or campervan ticket booking, you will be able to request a full refund, without incurring any cancellation fees, until 15th September 2020 by contacting See Tickets Customer Services at glastonbury@seetickets.com with the order reference number for your accommodation booking.

Any refunds will be issued to the original payment card. If you choose to cancel after 15th September 2020, the usual admin fees will apply.

One of my group is no longer able to attend, what will happen to by booking?

If a member of your group is no longer able to attend the Festival, they will be able to request a refund of their ticket using the refund request form here, leaving the rest of the ticket bookings in the original order standing, however please note that any refunds will be issued to the original payment card.

If I change my mind after 15th September will I still be able to get a full refund?

After 15th September 2020 up to May 7th 2021, deposits (and bookings for which the balance has been paid) will be refundable subject to the applicable admin fees, as outlined in the 2021 Terms and Conditions

How much will tickets for 2021 cost?

We won’t know the price for tickets for the 2021 Festival until later in the year. We will ensure that full details will be confirmed in September 2020, to allow anyone who wishes to cancel their booking free of charge the chance to do so.

When will the 2021 Festival take place?

The 2021 Festival will take place from 23rd – 27th June 2021.

I didn’t get a ticket for 2020, will I still get a chance to book tickets for 2021

Yes, just as we were due to have a resale in April for the 2020 Festival, any tickets for which the deposit is returned before 15th September 2020 will be made available in a ticket sale in early October. To book tickets in any sale you will first need to be registered.

Registration remains free of charge and only takes a few minutes at www.glastonburyregistration.co.uk.

If you are already registered with the Festival, you do not need to re-register. However we would advise you to check your existing registration here and update your photo if it is no longer of a good likeness.

Children aged 12 and under when the Festival takes place are admitted free of charge and do not need a ticket, and do not need to register.

Please note, registration does not guarantee you a ticket (and in recent years, demand for tickets has outstripped supply).

I cancelled my booking before the Festival was cancelled, can I get the £25 admin fee refunded too?

Yes, if you cancelled your booking in the 28 days prior to the Festival’s cancellation, your admin fee will be refunded.

I’ve paid my deposit and want a ticket for 2021, when do I need to pay the remaining balance?

As the ticket is being rolled over to the 2021 Festival, the remaining ticket balance would need to be paying during the April 2021 balance payment window. The remaining balance will be calculated from the 2021 ticket price which will be confirmed in September 2020.

If the ticket price for 2021 changes, would I pay the 2021 price?

Yes, whilst your deposit will be rolled over to a like-for-like booking, the remaining balance payable will be the balance of the 2021 ticket price, not the 2020 ticket price.

I didn’t manage to book accommodation for the 2020 Festival, would there be any available for 2021?

Any accommodation options which have already been cancelled, and those cancelled before 15th September 2020, will be made available in an accommodation sale following the October 2020 Ticket sale.

I booked a coach package for 2020 but don’t want to get the coach in 2021, can I change my booking

Your deposit will only be valid for a like-for-like booking, if you had booked a coach package, your deposit will only be valid for a coach package for 2021. If you no longer wish to travel by coach, you will need to cancel your existing booking before 15th September in order to receive a full refund and try for a ticket within the ticket sales in October.

I’ve booked a coach package, will the coach departure point still be the same for 2021?

If you had booked a coach package for the 2020 Festival, and have had the booking rolled over to 2021, See will endevour to keep the coach departure locations the same.

I’ve booked a coach package, will the cost of the coach also be rolled over?

If you had booked a coach package for the 2020 Festival, the deposit and coach travel will be rolled over for a like-for-like booking to the 2021 Festival.

Why isn’t the Festival just being postponed?

The global response to the coronavirus pandemic is changing daily, and it is too early to tell when restrictions on mass gatherings, and the demands on our emergency services will be loosened.

I can’t make it in 2021, can the ticket be made valid for a different future Festival?

No, if you would not be able to make the 2021 Festival the booking would not be valid for a different future Festival. You would need to cancel the ticket booking and be issued with a refund.

Do I have to do anything to make sure my deposit is carried over?

No, ticket deposits will automatically be carried over for the 2021 Festival. You would however need to pay the 2021 remaining ticket balance during the 2021 balance payment window.

If I cancel my deposit now, can I have priority for 2021 booking?

There will not be any priority given to those who choose to cancel their ticket booking. If you choose to cancel your booking and later decide to try for a ticket to the 2021 Festival, you would need to go through the ticket sale process as normal.

I’ve booked private accommodation/travel/holiday/other third party expenses, will these costs be reimbursed?

If you have booked private accommodation or travel through a third party you will need to liaise directly with the company, organisation or person you made your booking with or seek a refund via your travel insurer. Glastonbury Festival takes no responsibility for services offered by third parties.

My child who did not require a ticket for the 2020 Festival will be 13 by the time of the 2021 Festival, what should I do? 

If you have tickets which you are rolling over for the 2021 Festival and your child will turn 13 between 22nd June 2020 and 23rd June 2021, please submit their registration at (www.glastonburyregistration.co.uk) and once you have their registration number, please contact us using the ‘Any Other Enquiries’ option on the Festival Contact form as soon as possible ahead of 15th September 2020, for information on how to book an additional ticket.

Will there still be a resale of any cancelled tickets in April 2020?

There will no longer be a resale of any cancelled tickets for 2020 in April as the event has been cancelled however there will be a sale of any available tickets for the 2021 Festival in October.

Can I still pay the remaining balance in April?

It will not be possible to pay the remaining balance in April 2020. If you are choosing to roll your tickets over to a like-for-like booking for the 2021 Festival, the remaining balance would be due in the first week of April 2021.

I cancelled my booking before the Festival was cancelled, can I get my booking reinstated?

If you cancelled your booking before the Festival was cancelled, it will not be possible to reinstate the booking; however any cancellations made in the 28 days prior to the Festival being cancelled will automatically have the £25 admin fee refunded.

 

[drunk pumpkin]

all seems very well thought out in a very difficult situation 

[HotChipWillBreakYourLegs]

I'd be gutted if I'd recently cancelled because I couldn't make it in 2020 but could make 2021!

[Stokesy10]

Do we think the resale will occur at a different stage for 2021 then? Sorry if covered 

[Crazyfool01]

1 minute ago, Stokesy10 said:

Do we think the resale will occur at a different stage for 2021 then? Sorry if covered 

October and April would be my thoughts ... they will try and get to tried and tested as much as they can ... 

[morph100]

I think they will do a pre sale special for the kids who will now be over 13, thought they might just up the age limit to 14 for this year though and let them go for free.

[OnlyRevolutions]

Anyone able to inform me on what will happen if the lead booker cancels because they're unable to attend next year? will that effect anyone else on the booking?

[GlastoEls]

11 minutes ago, OnlyRevolutions said:

Anyone able to inform me on what will happen if the lead booker cancels because they're unable to attend next year? will that effect anyone else on the booking?

No impact. They only cancel the booking on their own registration number.

[gmb1992]

We have dates for 2021! It's gonna be AMAZING! 

[vintagelaureate]

20 minutes ago, morph100 said:

I think they will do a pre sale special for the kids who will now be over 13, thought they might just up the age limit to 14 for this year though and let them go for free.

I wonder how many tickets that will take. As it opens up some possibilities to people who perhaps hadn't thought of taking their kids previously. 

Least it is some solid information, and as above imagine how gutting if you'd canceled your tickets recently!!

[Ayrshire Chris]

Concise, informative and answers the vast majority of questions we might have had. The festival has handled this difficult situation in a very professional manner. 

[Matt42]

“Why isn’t the Festival just being postponed?

The global response to the coronavirus pandemic is changing daily, and it is too early to tell when restrictions on mass gatherings, and the demands on our emergency services will be loosened.”

So it deffo crossed their mind whether to postpone to later in the year. They made the right call though. 

[Andy0808 v5]

Just got my email. Which makes me happy, as I started to panic If I really got a ticket in October 😂

 

Never known something to play with my head so much.

[Waynolol]

I would imagine a few thousand tickets are going to be taken up by people taking their kids who will cross the threshold , now they’re being allowed to jump the queue for a real ticket. 

[TheFullShaboo]

6 minutes ago, Andy0808 v5 said:

Just got my email. Which makes me happy, as I started to panic If I really got a ticket in October 😂

 

Never known something to play with my head so much.

Im still yet to have mine and im already in full blown panic mode 

[Crazyfool01]

Just now, TheFullShaboo said:

Im still yet to have mine and im already in full blown panic mode 

Just f5 and check junk mail ... standard sale techniques 

[sirjonnyp]

1 hour ago, morph100 said:

I think they will do a pre sale special for the kids who will now be over 13, thought they might just up the age limit to 14 for this year though and let them go for free.

I wondered about that too, but by the sounds of it it seems like they are going to make special arrangements in those cases, which is absolutely fair enough if you're a family that's going. It would be heartbreaking for little Timmy or Tammy if they had turned 13 and couldn't join the rest of their family on the farm. 

[marcoolio]

46 minutes ago, vintagelaureate said:

I wonder how many tickets that will take. As it opens up some possibilities to people who perhaps hadn't thought of taking their kids previously. 

Least it is some solid information, and as above imagine how gutting if you'd canceled your tickets recently!!

It looks like they'll have to actually buy the ticket now though. I can't imagine many parents who didn't want to take their 12yo for free this year, will now suddenly decide to buy a ticket for them for next year.

[Avalon_Fields]

16 minutes ago, TheFullShaboo said:

Im still yet to have mine and im already in full blown panic mode 

Don't panic...and even if you don't get one, as long as the booking is on Seetickets order tracker then you're perfectly fine.

[sadimmock]

On the whole I think that this was right thing for the festival to do and seems to be very well thought out. It has sunk in to me though that I really don't have any realistic chance of getting a ticket for 2021, which is quite small beer in the grand scheme of things at the moment but does sting a little.

I know it makes no business sense for them to do this but it might have been nice if they closed registrations until after the initial sale to try and give those of us who missed out slightly more chance. Oh well. 

 

[Ayrshire Chris]

Glad they are also rolling over the accommodation, wasn’t sure about that when the festival was cancelled. 

[SwedgeAntilles]

Ahh, it still hurts!

[circus92]

Big thumbs up to all concerned 👍

Well thought out, answers pretty much everything and extremely fair.

(now please just confirm the headliners are the same😉)

[O'Doyle Rules]

This sounds dramatic but all you need to cancel is your registration number and surname.

Having had numbers go to many people, I wonder if people will lose out as the result of pranks by friends etc.?

[ModernMan]

2 minutes ago, O'Doyle Rules said:

This sounds dramatic but all you need to cancel is your registration number and surname.

Having had numbers go to many people, I wonder if people will lose out as the result of pranks by friends etc.?

Got to say I actually thought the same. Could they not have you confirm via email with a code or something? 
 

I obviously doubt anyone I know would do this but I get incredibly anxious about this kind of stuff. When the tickets actually arrive I’m a wreck until we hand them in at the gates.