What happens if you're in two different groups?

[rosieangel]

What happens if you're in two different groups trying for tickets and the first one is successful? Is it just your registration that would be blocked or would it jeopardize the whole of the group that you're trying for? Would the website tell you that it was your registration details that were the problem?

Obviously this is on the assumption that you're in two groups that manage to be successful! 

[eFestivals]

4 minutes ago, rosieangel said:

What happens if you're in two different groups trying for tickets and the first one is successful? Is it just your registration that would be blocked or would it jeopardize the whole of the group that you're trying for? Would the website tell you that it was your registration details that were the problem?

Obviously this is on the assumption that you're in two groups that manage to be successful! 

what happens is that the people in the second group get mightily pissed off with you.  

Because when they get thru to the sales page and put in their numbers and your numbers the attempt to buy will fail.

The buy page will only work with reg numbers which haven't already bought a ticket.

It doesn't tell you which details have stopped it working.

Edited October 4, 2018 by eFestivals

[rosieangel]

Ok thank you! So best to inform one group and not incur their wrath!  

[Smash1984]

We've had this in the past and it's a nightmare. Ever since, once we have our 6 in the group we only ever try for that 6 so we don't get that issue.

[Brave Sir Robin]

1 hour ago, eFestivals said:

It doesn't tell you which details have stopped it working.

It does - or at least it has in the past - but the time wasted editing and going back in again can be the difference between glory and failure.

[H.M.V]

Don't cross streams

 

https://youtu.be/wyKQe_i9yyo

 

Edited October 4, 2018 by H.M.V

[Beerqueen]

Don't be in two groups - you may think you can inform the second one if you're successful but it won't be easy in the panic!  And as someone else said, any time lost is crucial!

[carlosj]

Last time, 2016 and earlier, the page showed me either the tickets were already bought or the information was wrong (a postcode). In both cases, you need to be matched up between groups to avoid the delay from correcting entries.

[Lucy92]

Having been victim of someone doing this and been ticketless that sale... please don’t be that person. Just stick to one group!!! 

[Penrhos]

Last time that happened to us the booking page highlighted the invalid reg number and we just deleted the entry.

[incident]

2 hours ago, Penrhos said:

Last time that happened to us the booking page highlighted the invalid reg number and we just deleted the entry.

That's how it should work, assuming both that the system works as expected, and that the first transaction is completed before the second attempt starts.

However neither of those are safe assumptions.