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Things that annoy you ?


Barry Fish
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Feral - my point wasn't that people shouldn't use their councillor or that they should know about the complaints process. My point was that a letter from a councillor is not given preferential treatment, as was suggested above.

Barry - the complaints processes I manage are prescribed by law, with escalation processes and independent investigation built in. It's not possible to "fob off" a social care complaint.

From what you said, could it be that a phone query from a customer will be treated as a progress chasing/timescale query, and no action taken, and that a letter from a councillor would be seen as a complaint?

I've had a similar situation myself, as a customer in my own organisation, where it took several letters and phone calls before my case was escalated to a manager, who treated my case as a complaint rather than a query. And a councillor might have more knowledge of the terminology to use, so that the case gets escalated?

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Possibly - it's something we try to fight against. Any expression of dissatisfaction that can't be resolved within 24 hours should be sent down a formal process unless the person agrees otherwise.

Of course people should feel empowered to make complaints themselves, and should have recourse to their councillor if they need support to do so. But at the point it hits our desk it's treated in exactly the same way as a person writing in themselves - there's no added weight behind it, iyswim

I don't think most councillors know much more than their constituents sometimes anyway ;)

Edited by bunique
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Are you an independent social worker or independent investigator?

I was an operational manager in Adults. Now Im an independent consultant. Done a couple of independent investigations - but a couple of years back. Complaints is an interest - if only because the Mrs rattles on about the process constantly.

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I have a 30 minute lunch break at work...

Today the Ribman was in a...nearby location. I thought just the the ticket, rib meat in a roll! It takes 15 minuts to walk there, no problem I thought, I can eat on my way back.

Guess what? Ribman was already gone :(

I take it you work near Middlesex Street then ;)

I follow him on twitter, and see he does some of the Wet Sham games, but as i'm not a S&M'er, I don't go there, and you have to be a brave person to attempt Brick Lane on a weekend, so can't catch him there, so, imagine my dismay when I woke up today, and saw he was right round the corner from where I would have been, had I not had the day off.

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Indeed I do!

Ah that also gave me much joy when he started doing West Ham games! A much better choice of food than the shitty burger vans, friend chicken or an expensive hot dog in the ground!

I saw on twitter, he reckons his going to be coming back every thursday! So an early lunch next week!

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  • 2 weeks later...

At least he's not hurt. Hopefully your wallet won't be too badly injured either :)

I've just come back from sorting the car recovery out and realised that I've missed something I've been watching on ebay for a while. I would easily have paid 4 times what the thing went for in my absence. What a shitty day. As you say though, at least he's not hurt. Still trying to do this :) today, despite all attempts to make me not do so.

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This neknominate fad. Most of the people I've seen done it are alone in their rooms downing like half a bottle of tequila. Yeah do it when you're out, go nuts but it seems slightly odd to me downing drinks on your own then posting a video of it on facebook, and yes I got nominated. *facepalm*

Edited by Jackmypie
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the thing is with "neknominate" is that it goes on all the time casually - with pints of beer/cider with a decent sized group in pubs/bars - mainly with people who play sports/at uni.

the idiocy started when people decide "lets do a mad one hashtag yolo hashtag lads" and chuck whatever they can find into it. then uploading it to the interwebs making it escalate. truly there are morons who don't know their limits when chucking stuff into it.

just say no kids ;)

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This neknominate fad. Most of the people I've seen done it are alone in their rooms downing like half a bottle of tequila. Yeah do it when you're out, go nuts but it seems slightly odd to me downing drinks on your own then posting a video of it on facebook, and yes I got nominated. *facepalm*

I only heard of it on the news last night and my younger sister was saying people put all sorts into it? Like washing up liquid and stuff ffs. I am up for getting drunk and necking silly amounts when I go out as much as the next person but there's a limit when your just doing it for a "video" and adding stuff that's deliberately going to make you ill.

I'm annoyed that it seems hardly worth having a couple of days off work to come back to mountains of emails that haven't been covered why I was off >_>

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Why ?

He is on Five Live at the moment and I think he is holding his own over the whole issue.

His as much a self serving prick as those on the other side really.

My main annoyance today has been TFL's numerous twitter accounts claiming my station was closed, only to find it was more than open. (And coincidentally functioning perfectly fine without the ticket office open :P).

That's not to say there might be over issues that they should be striking over (like some sort of guarantee those staff in the ticket offices are moved to the foyer/platforms at all stations.) but his still prick.

Edited by LondonTom
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Why ?

He is on Five Live at the moment and I think he is holding his own over the whole issue.

Champagne socialist if ever there was one. Nice to see him sunning himself on an expensive holiday in Brazil a few days ago.

If the union has a genuine beef against something then I'm not against striking. Only 30% of members voted for striking this time, and its about a natural progression to a more technologically advanced tube, admittedly with decreased staff numbers, but which TFL has said will happen through natural wastage. The problem is TFL is run by an equally detestable person, so I find it hard to trust them also.

Crow just comes across as a self-serving egotistical nobhead who puts his own public profile ahead of the actual issue.

Edited by Ed209
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His as much a self serving prick as those on the other side really.

My main annoyance today has been TFL's numerous twitter accounts claiming my station was closed, only to find it was more than open. (And coincidentally functioning perfectly fine without the ticket office open :P).

That's not to say there might be over issues that they should be striking over (like some sort of guarantee those staff in the ticket offices are moved to the foyer/platforms at all stations.) but his still prick.

I like the way my tube station is officially "open", but there's no trains running through it. Clever

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Champagne socialist if ever there was one. Nice to see him sunning himself on an expensive holiday in Brazil a few days ago.

Yes, it's absolutely wrong for anyone to think others have the right to strike if they earn high wages themselves, and anyone with any sympathy for the working man is not allowed a holiday by law.

FFS ed, I thought you were better than that?

If the union has a genuine beef against something then I'm not against striking. Only 30% of members voted for striking this time, and its about a natural progression to a more technologically advanced tube, admittedly with decreased staff numbers, but which TFL has said will happen through natural wastage. The problem is TFL is run by an equally detestable person, so I find it hard to trust them also.

Crow just comes across as a self-serving egotistical nobhead who puts his own public profile ahead of the actual issue.

Those who chose not to vote know that they're abdicating their right to take part in the common decision. Unless we're to have compulsory voting in all levels of govt elections, there is nothing wrong with a strike decision being made via any level of turnout.

It is not particularly about lost jobs or the introduction of technology. It is about the full conditions that would be around the working role, along with not making the tube inaccessible to the disabled (which would happen via no ticket offices - in TfL's own words).

Etc, etc, etc.

Edited by eFestivals
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Yes, it's absolutely wrong for anyone to think others have the right to strike if they earn high wages themselves, and anyone with any sympathy for the working man is not allowed a holiday by law.

FFS ed, I thought you were better than that?

No problem with anyone taking a holiday, more pointing out that he's an idiot for taking one a few days ahead of the strike. It does his members no favours at all.

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no wonder everyone hates londoners

Actually, I've been quite proud of them this time around. :)

Normally when there's a strike all you hear is "shouldn't be allowed", etc, etc.

But this time more than half the people I've seen on TV asked about the strike have said (something like) "it's a pain but I support their right to strike" - with many of those people not being prompted by the interviewer to follow thru with "... but I support their right to strike".

It makes a pleasant change, and I think reflects a social change that's happening (how big that change will be, we'll see).

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