Funkyfairy! Posted November 8, 2017 Report Share Posted November 8, 2017 I am today a sad fairy, my gold status has disappeared and I've got adverts all over the place Anyone know if Neil is around, I thought I was on automatic renewal but know there were issues last year with my renewal, and I don't like seeing adverts :-( Tried messaging Neil a few weeks back , but guess he's not around Neil .... help ppllleeeeaaasssseeeeee ! I need to give you some money 1 Quote Link to comment Share on other sites More sharing options...
FloorFiller Posted November 8, 2017 Report Share Posted November 8, 2017 Yeah mine has gone too and I got a bank notification that the transaction had failed to go through. Quote Link to comment Share on other sites More sharing options...
eFestivals Posted November 9, 2017 Report Share Posted November 9, 2017 if it's expired without renewing, either it wasn't selected to auto-renew or your payment method has failed. Which means you'll need to resubscribe from scratch, here:-http://www.efestivals.co.uk/forums/store/product/1-gold-member-free-of-adverts/ Thanks. Quote Link to comment Share on other sites More sharing options...
Avalon_Fields Posted November 9, 2017 Report Share Posted November 9, 2017 47 minutes ago, eFestivals said: if it's expired without renewing, either it wasn't selected to auto-renew or your payment method has failed. Which means you'll need to resubscribe from scratch, here:-http://www.efestivals.co.uk/forums/store/product/1-gold-member-free-of-adverts/ Thanks. Hi Neil, please see my direct message on this topic from the other day, thanks! Quote Link to comment Share on other sites More sharing options...
eFestivals Posted November 9, 2017 Report Share Posted November 9, 2017 5 minutes ago, Avalon_Fields said: Hi Neil, please see my direct message on this topic from the other day, thanks! i don't still have it, so I can't (and i don't remember). Quote Link to comment Share on other sites More sharing options...
eFestivals Posted November 9, 2017 Report Share Posted November 9, 2017 Oh dear. @Avalon_Fields has alerted me to a problem I wasn't previously aware of, where some people (him at least, but i suspect others too [I haven't looked yet]) have been charged for gold membership but that a further year's subscription hasn't been added to their expiry date. I'm currently working thru the problem with the software makers and when they've confirmed the problem and its effects I'll be looking to see who else might have been impacted by this problem and making any necessary refunds. My apologies to anyone this issue might have affected. I'll have a closer look to see if the same issue might have happened with @Funkyfairy! shortly, too. Quote Link to comment Share on other sites More sharing options...
eFestivals Posted November 9, 2017 Report Share Posted November 9, 2017 @Funkyfairy! - I've found a recurring payment from you that's set-up and active in my PayPal, but i've also received two emails from PayPal five days apart that say ""We cannot process the following recurring payment. We will try again in five days." I believe that's a msg for when there's an issue at your end of some kind. Perhaps the card you use for your PayPal account has expired? Quote Link to comment Share on other sites More sharing options...
Funkyfairy! Posted November 11, 2017 Author Report Share Posted November 11, 2017 (edited) On 9 November 2017 at 4:41 PM, eFestivals said: @Funkyfairy! - I've found a recurring payment from you that's set-up and active in my PayPal, but i've also received two emails from PayPal five days apart that say ""We cannot process the following recurring payment. We will try again in five days." I believe that's a msg for when there's an issue at your end of some kind. Perhaps the card you use for your PayPal account has expired? Aaahhh same happened last year , hang on though lots if card numbers have changed this year so that's maybe why is I used one of the fanged cards. Shall I reset up my gold status and start all over again Neil ? Edited November 11, 2017 by Funkyfairy! Quote Link to comment Share on other sites More sharing options...
eFestivals Posted November 12, 2017 Report Share Posted November 12, 2017 On 11/11/2017 at 9:30 AM, Funkyfairy! said: Aaahhh same happened last year , hang on though lots if card numbers have changed this year so that's maybe why is I used one of the fanged cards. Shall I reset up my gold status and start all over again Neil ? if you now have a working card on your paypal I can restart the existing auto-payment thingy, which should successfully take that payment - so let me know if you want me to do that. Or you can simply sign up again. Quote Link to comment Share on other sites More sharing options...
Funkyfairy! Posted November 19, 2017 Author Report Share Posted November 19, 2017 On 12 November 2017 at 9:36 AM, eFestivals said: if you now have a working card on your paypal I can restart the existing auto-payment thingy, which should successfully take that payment - so let me know if you want me to do that. Or you can simply sign up again. Sorry Neil, big been on for a week or so, I've tried to repurchase and when I try to add 'gold ' to my cart it says I have already purchased and cannot purchase again. So can you please either re activate me - I have a couple of working cards on my PayPal , or can you delete my gold and I'll sign up again thanks a lot Quote Link to comment Share on other sites More sharing options...
eFestivals Posted November 20, 2017 Report Share Posted November 20, 2017 I've just restarted things ... I've not done this before, so i guess it will try to take the payment again. Quote Link to comment Share on other sites More sharing options...
Funkyfairy! Posted December 27, 2017 Author Report Share Posted December 27, 2017 On 20/11/2017 at 6:59 AM, eFestivals said: I've just restarted things ... I've not done this before, so i guess it will try to take the payment again. Right the madness of Christmas is now over, and I am back and still have ads, and cannot put gold status in my basket as the error message says 'you can only purchase one of these and you already have one' Linked my paypal to my bank account to try to limit the card number changing/expiring etc so hoping we are there Quote Link to comment Share on other sites More sharing options...
eFestivals Posted December 28, 2017 Report Share Posted December 28, 2017 i've just altered the settings, to allow more than one - which should get you sorted. Quote Link to comment Share on other sites More sharing options...
eFestivals Posted December 28, 2017 Report Share Posted December 28, 2017 PS: I've just cancelled the old billing agreement, so that doesn't create any future confusion. Quote Link to comment Share on other sites More sharing options...
Funkyfairy! Posted December 28, 2017 Author Report Share Posted December 28, 2017 47 minutes ago, eFestivals said: PS: I've just cancelled the old billing agreement, so that doesn't create any future confusion. yay ya I received a cancellation confirmation email, and have managed to set myself up again I wonder if it rejects as my address on efests seems to be set up as UAE .... no idea why lol, and I don't know where to change it - and I wonder if it checks that against paypal --- just an idea. Anyway all set up gold again, woo hoo, add free I can relax :-) thanks Neil Quote Link to comment Share on other sites More sharing options...
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