Has anyone had a refund on their EE power bar?

[LCR]

Hi purchased 2 x EE power bars last year for Glastonbury - I am not an ee customer. But now I'm being sent round a in circles trying to get a refund as they have been recalled.

Has anyone managed to do this? Kondor and EE are giving different advice.

Thanks

[Dukeicon]

Don't you have to take it to an EE store & they'll give you a £20 voucher to redeem online?

https://ee.co.uk/power-bar-recall

[5co77ie]

yeah i got a memory card in exchange for mine

[LCR]

I tried that but as I am not an ee customer I can't use the voucher - apparently Kondor will issue a cash refund?

[Dukeicon]

2 hours ago, LCR said:

I tried that but as I am not an ee customer I can't use the voucher - apparently Kondor will issue a cash refund?

Have you tried tweeting EE? They are pretty good at replying.

[dj matt james]

I walked into the EE shop in Cabots circus, Bristol. They gave me a voucher to use. I am not an EE customer but was told that I can use the voucher against the new power bar when they are released.

[stardustjunkie]

I tweeted EE about this yesterday because it crossed my mind. I told them I didn't redeem the voucher because there was nothing in the store for less than £20 that I felt would be useful to me and I wasn't prepared to spend more money on something I didn't need. I didn't buy the charger in the first place as I am an EE customer, but it would be nice to get a new one back in time for Glastonbury.

When I gave them the charger I was told I'd get a text to tell me when new ones would be available. I still haven't had a text and I have a feeling we won't get a replacement unfortunately.