52 replies to this topic

[matt2007]

Been waiting since 08.00 anyone kwow how to find out a rough quesitmate for delivery time

Need to pick up the kids from school

[The_Amazing_Oblong]

No idea. I just taped a note to the front door asking to either post them or get next door to sign for them. Will see when I finish work I guess or ?

[harderfaster]

matt2007, on 26 May 2011 - 12:39 PM, said:

Been waiting since 08.00 anyone kwow how to find out a rough quesitmate for delivery time

Need to pick up the kids from school

surely ringing them and asking will be more productive than asking people on here?

[brabs]

Happened to me yesterday mate. Email said delivery between 9am - 5pm. Up at 8:30 in the hope they would come early doors........ turned up at 3:45. Still, I had nowhere to be. Did they give you a phone number?

[marcwilson87]

Ring them, it is a nightmare though! Mine came at 6pm when they delivered it!

If you get through to them on the phone they will be able to ring the courier for a rough time

[p.pete]

I'm staying in on Saturday to wait for mine...

[Spindles]

I have been in all week, sat on my sofa as I'm recovering after coming out of hospital, right next to my front door, the last 2 days, at 2:30 the status on the tracker has changed to:

Calling card left as delivery unsuccessful. Please rebook online or call 0844 371 3331 (Now out for delivery)

Yesterday my email was met with a standard response, stating they tried to deliver at 14:31 (not true) and today the same has occurred, so I have sent an email (quite angry, complete with photo of sofa next to front door!) stating that the statuses are a blatant lie and that I want this resolving ASAP.

We shall see where it goes from here.  Last year the service I received was excellent, however this has severely dented my confidence in D-X

[matt2007]

Had after 20 mins wait an interesting conversation with DX phone centre person.

Get this......we pay for P&P BUT we are NOT their clients, oh no it is See Tickets so when I said I thought the fact there war no way of telling me at which point in a 12 hour period my tickets would come was not a good service it did not go down well.

So she said "as you are not the client it is not up to you to say that"!!!!!!!!!!!!! See say we provide an excellent service. I asked to speak to someone higher BUT no as I was not the CLIENT i could not.

I will be writing to Micheal, Emily & co to explain. if you would like to add and tales of woe or your name to such a letter, which I will post here, please PM me or post here..................

16.00, no tickets, need to take my youngest to Brownies and a lost day!!!!!!

[OneLittleFish]

matt2007, on 26 May 2011 - 02:53 PM, said:

Had after 20 mins wait an interesting conversation with DX phone centre person.

Get this......we pay for P&P BUT we are NOT their clients, oh no it is See Tickets so when I said I thought the fact there war no way of telling me at which point in a 12 hour period my tickets would come was not a good service it did not go down well.

So she said "as you are not the client it is not up to you to say that"!!!!!!!!!!!!! See say we provide an excellent service. I asked to speak to someone higher BUT no as I was not the CLIENT i could not.

I will be writing to Micheal, Emily & co to explain. if you would like to add and tales of woe or your name to such a letter, which I will post here, please PM me or post here..................

16.00, no tickets, need to take my youngest to Brownies and a lost day!!!!!!

But they're right. You're not the client. You pay Seetickets for P+P who then in turn pay for the delivery themselves, making SeeTickets the client. The people who serve you don't want to be difficult - things like the Data Protection Act amongst other things make some things very complicated.

They do say delivery is between 9-5. Calm down, your Glasto ticket IS coming. The only way to guarentee the perfect delivery time for each person would be to have a courier for each ticket - the reality is that one courier may have a few hundred to deliver over a period of time. Naturally that means some tickets will arrive later in the day than others.

Getting angry about it won't solve anything, and chances are it'll make someone elses day that bit more difficult - I found myself on the wrong side of an armed robbery a while ago, went into work the following day as I didn't want to sit at home feeling sorry for myself, got an angry customer who wanted something he couldn't get. After being told I was a jobsworth and on the wrong end of a torrent of abuse and swearing, I went through the back and absolutely lost it, burst into tears and it made getting back to normal a lot more difficult.

Think of the feeling when your ticket DOES arrive - only 27 days!

Edited by OneLittleFish, 26 May 2011 - 03:18 PM.

[MyTwistedWords]

matt2007, on 26 May 2011 - 02:53 PM, said:

Had after 20 mins wait an interesting conversation with DX phone centre person.

Get this......we pay for P&P BUT we are NOT their clients, oh no it is See Tickets so when I said I thought the fact there war no way of telling me at which point in a 12 hour period my tickets would come was not a good service it did not go down well.

So she said "as you are not the client it is not up to you to say that"!!!!!!!!!!!!! See say we provide an excellent service. I asked to speak to someone higher BUT no as I was not the CLIENT i could not.

I will be writing to Micheal, Emily & co to explain. if you would like to add and tales of woe or your name to such a letter, which I will post here, please PM me or post here..................

16.00, no tickets, need to take my youngest to Brownies and a lost day!!!!!!

My delivery said between 8am and 8pm and i would have waited happily for all 12 of those hours, luckily my ticket came at 09.50 so there was no more waiting... whoever you spoke to at DX was right however, See is their client and we pay See the postage. either wait in or re-arrange the delivery to a more suitable time

[reallife]

Mine have just arrived from DX. I am in Mid Cheshire.

[Bobs]

My friend lives about 5 miles away from me, and she go hers at 11.
I got mine at 5.30, what a frigging joke.

[djtashman]

see tickets AND DX are pathetic companies. seeing as we pay all this money you'd thinkk seetickets could splash out on good old royal mail. at least then i wouldn't give a sh1t if i wasn't in cause i could just pick them up at the local depot. already dreading my ticket delivery

[euler]

Bobs, on 26 May 2011 - 03:46 PM, said:

My friend lives about 5 miles away from me, and she go hers at 11.
I got mine at 5.30, what a frigging joke.

Then what are you complaining about - you have your ticket, don't you!

Mine hasn't even attempted delivery yet.

[The_Amazing_Oblong]

Just to say that the polite note taped to my door asking them to either put them through the letterbhox or deliver next door worked. Wife just called to say they delivered them next door and that our neighbour signed for them.

Might just have had a nice courier person but for those who know they will be out it might be worth a shot if you have neighbours you can trust/actually speak to.

Anyhow got them - woohoo and all that.  

[duggie20]

djtashman, on 26 May 2011 - 03:54 PM, said:

see tickets AND DX are pathetic companies. seeing as we pay all this money you'd thinkk seetickets could splash out on good old royal mail. at least then i wouldn't give a sh1t if i wasn't in cause i could just pick them up at the local depot. already dreading my ticket delivery

Totally agree what is wrong with the Royal mail?

[LusciousLucy]

Bastard...bloody...gnnnnnn....heard a van coming up my drive, just had a knock at the door...skipped to the door only to find it was one of my dad's accountancy clients trying to drop something off. Gaaaaaaaaaaaaaaaahhhhhhhhhhh!  

[thesecretingredientiscrime]

Bobs, on 26 May 2011 - 03:46 PM, said:

My friend lives about 5 miles away from me, and she go hers at 11.
I got mine at 5.30, what a frigging joke.

Ever thought it's not neccessarily the same driver?

[1waveydavey]

I can't begin to tell you how cross I am with DX...

Two years ago, without ant hassle or delay and excellent communication my tickets arrived without any problem on the advised day.

Last year, I had notification that they would be delivered, to the different address I asked them to deli er them to. They arrived on the day they said they would.

This year, I was told they would arrive today, at lunchtime courier arrived with my tickets and all was as it should be.

DX are clearly out of order giving me and the vast majority a good efficient service, the bastards.

Relax those of you who have delivery issues, get a grip and some balance in your outlook. To the best of my knowledge, nobody ever has not got in because of late delivery from DX. Face any small problems in a mature way and deal with it.

And relax.....

[Becoming a veteran]

Spindles, on 26 May 2011 - 01:47 PM, said:

I have been in all week, sat on my sofa as I'm recovering after coming out of hospital, right next to my front door, the last 2 days, at 2:30 the status on the tracker has changed to:

Calling card left as delivery unsuccessful. Please rebook online or call 0844 371 3331 (Now out for delivery)

Yesterday my email was met with a standard response, stating they tried to deliver at 14:31 (not true) and today the same has occurred, so I have sent an email (quite angry, complete with photo of sofa next to front door!) stating that the statuses are a blatant lie and that I want this resolving ASAP.

We shall see where it goes from here.  Last year the service I received was excellent, however this has severely dented my confidence in D-X

Same thing happened to me today