Posted 05 April 2011 - 04:22 PM
Press Release April 2011 – Sundrivehire Is Not A Scam!
Dear Readers,
We have became aware of a small number of posts on the Internet in connection to Sundrivehire, it is with great regret that we see a small number of critics have taken it upon themselves to pass negative judgment on the business, without even using our services. It has also come to light that one particular forum user is passing themselves off as a disgruntled customer, but in fact, is a private detective with links to a competitor. We are also currently investigating the authenticity of some other forum users of whom we believe are direct competitors also passing themselves off to be genuine forum users.
Whilst we take on board negative and constructive criticism there are genuinely no instances here where we have failed to deliver the service offered and no breaches whatsoever of our terms and conditions. We are currently able to cancel bookings at no charge provided we are given 7 days prior notice for bookings made before 1st January 2012. However this will change to 28 days for bookings made after 1st January 2012 and we may well change of price range in the future. Our aim is to always remain competitive for our market share and position targets. This is despite the fact that some critics have quoted that “we are too cheap”.
At present we can confirm that our policy is not to take holding deposits of £150.00 in advance, where as in the past it has been to do so. All relevant staff had received notification of this and further training meetings and mystery shops will also identify this issue. I hope this clarifies our position on this point.
I can also confirm that we will write to a number of random customers to obtain their authority to publish their contact details on our website for the purposes of providing would be customers with feedback on our service. No concessions or payments are on offer to these customers! We expect the random selection process to produce a majority of responses from customers who will have more bad than good things to say.
We aim to achieve a non pre- selected and non biased range of opinions about our service from genuine customers and not, those which are easily pre selected. Testimonials from clients paid for by way of concessions and free riding critics are not what we are looking for. After all, people are always willing to write about the bad things, but it takes a higher level of motivation for a person to write about the good things. I am confident the right balance will be achieved from our unbiased approach.
In this day and age, we are well aware of the effect that rumours have on businesses as Businesses, savings and economies rise and fall based on speculation alone. As a result we too have sadly felt the impact of such rumours and accepted a number of unnecessary cancelations. We now have no alternative but to take legal action, so that those responsible will soon be contacted by our Solicitors.
We fully support public forums, we welcome criticism and suggestions about our delivery of front end service and after sales care, as well as all other aspects of our business model. We are here to answer questions or queries from new and existing customers with genuine enquires and we would simply ask that further contact be made through the proper channels of communication with Sundrivehire direct and not via internet chat rooms or forums.
Our competitors may find all relevant information on our website and I would ask all competitors to contact our Public Relations Department in future with any other queries before resulting in slanderous practices. Whilst an updated version of our website is currently being developed with an online quote engine, we refute any claims that our existing web site is intended to be similar to any of our competitors.
We can categorically confirm that no complaints, concerns or correspondence has ever been received from the Trading Standards or Police Authority in connection with our practices.
Finally I would like to thank you all for your interest in Sundrivehire and particularly to the Mediator of this forum for allowing this message to be published.
Yours Faithfully
Philip Haynes
Public Relations Manager
Sundrivehire
0
