53 replies to this topic

[martod]

I got my ticket and so have no complaints.  I was aware that I could have bought  more....once I got through.
Surely something is not right  though when  many people on this site...and presumably others elsewhere are able to buy 10, 20, even 30+ while some people ( a lot!)  were unable to get through to buy any.  The Glastonbury site said it was possible to buy up to 8 tickets...this seems fair and should be enforced by See.  It's all a bit of a lucky dip but  very unfair when there is such inequity in the purchase limit.
Don't you think.........?

[rubenz]

martod, on 03 October 2010 - 04:47 PM, said:

I got my ticket and so have no complaints.  I was aware that I could have bought  more....once I got through.
Surely something is not right  though when  many people on this site...and presumably others elsewhere are able to buy 10, 20, even 30+ while some people ( a lot!)  were unable to get through to buy any.  The Glastonbury site said it was possible to buy up to 8 tickets...this seems fair and should be enforced by See.  It's all a bit of a lucky dip but  very unfair when there is such inequity in the purchase limit.
Don't you think.........?

no i dont think its fair really tbh. One person had to get 17 -18 tickets for me and my friends as no one else could get on, so if he hadn't had a lucky computer,(or a mega fast work internet connection) then none of us would be going. Don't really see how they could make it fairer really without spending money on upgrading system and see tickets probably dont mind as it always sells out anyway.
I feel sorry for those that missed out!

[Paul ™]

martod, on 03 October 2010 - 04:47 PM, said:

The Glastonbury site said it was possible to buy up to 8 tickets...this seems fair and should be enforced by See

8 per transaction, no rules on how many transactions you are allowed to do

Quote

you can pay a deposit for up to 8 tickets per transaction

[MJMilz14]

Everyone had the same chance at 9am (or earlier if your like me and started trying at 8.20 anyway) so yes it is.

The only genuinly fairer way would be for people to actually queue, but then would that be fair. A lot easier for someone who lives in Somerset to go and queue, than someone in Scotland, and it just wouldn't work... a queue of 200,000 people would probably stretch well into Devon!

[mamoo_51]

rubenz, on 03 October 2010 - 04:53 PM, said:

no i dont think its fair really tbh. One person had to get 17 -18 tickets for me and my friends as no one else could get on, so if he hadn't had a lucky computer,(or a mega fast work internet connection) then none of us would be going. Don't really see how they could make it fairer really without spending money on upgrading system and see tickets probably dont mind as it always sells out anyway.
I feel sorry for those that missed out!

I really don't understand this point of view at all. Have none of you considered that your friends connecting how ever many times to buy 17-18 tickets was quite possibly the one preventing you from getting on the site to make your own purchases in the first place!? If he had just switched his computer off after the first transaction you would have had a better chance of connecting from you're own PC!! Even at the end of the transactions, the button to buy again only ever seemed to put me back into the queue/can't display the page error fight with everyone else. I don't see what all the fuss is about

[Digi]

No, it doesn't seem fair.  The extra ticket link should be removed IMO but I don't see the problem with someone hammering f5 to try and help other people.  It's not like they are gaining from what they are doing is it?  They haven't made a profit.  They haven't flooded ebay with a load of fake tickets,  Seetickets DO try to restrict it by limiting how many tickets you can buy on a card.  The issue isn't with them - the issue is social networking sites have made it SO much easier for mates (and total strangers) to be able to help each other out

I actually feel really sorry for those people who went out of their way to help others out today.  They could have said 'f**k it, I have my ticket' and buggered off back to bed but they didn't - they hung around at their computers for hours afterwards trying to sort ouf others who wanted tickets... and now they are taking a fair amount of flack for it

To you guys - THANK YOU!!  If it wasn't for someone like you, i'd be watching on the telly come June!

Edited by Digi, 03 October 2010 - 05:16 PM.

[Thrash D Garbage]

No-one gets more than their fair share of tickets, at least the ones on sale to the public.  You get as many tickets as you have registrations, it's not as if they are bulk buying to tout tickets.  If you want to see dodgy/unfair ticketing systems, try Ticketmaster, who in one way actively encourage touting with the Get Me In site.

[MJMilz14]

Digi, on 03 October 2010 - 05:15 PM, said:

No, it doesn't seem fair.  The extra ticket link should be removed IMO but I don't see the problem with someone hammering f5 to try and help other people.  It's not like they are gaining from what they are doing is it?  They haven't made a profit.  They haven't flooded ebay with a load of fake tickets,  Seetickets DO try to restrict it by limiting how many tickets you can buy on a card.  The issue isn't with them - the issue is social networking sites have made it SO much easier for mates (and total strangers) to be able to help each other out

I actually feel really sorry for those people who went out of their way to help others out today.  They could have said 'f**k it, I have my ticket' and buggered off back to bed but they didn't - they hung around at their computers for hours afterwards trying to sort ouf others who wanted tickets... and now they are taking a fair amount of flack for it

To you guys - THANK YOU!!  If it wasn't for someone like you, i'd be watching on the telly come June!

It works both ways as well. I purchased 3 lots of tickets today (1, 3 and then 1 again) yet none of them were for me, and my friend got through first and brought mine

It's quite simply a lottery that you happen to hit refresh at the exact right time.

[loscfestivals]

Whatever way they do it they'll always have the same problem, that whilst more people want to go than there are tickets people will be upset when they miss out.

They have done all they can now, they have eliminated touting and made sure they go to genuine fans and nobody gets ripped off.  In it's own way it is just a lottery, will Seetickets let you in or won't it?

Too many people think they have a God given right to go to Glastonbury or any other event for that matter and can't accept it when they didn't get through and have to point fingers at everything they can and cry about how unfair it is.  To those people moaning, grow up.  Accept you didn't get a ticket and go to one of the many other great festivals out there, there will be another year for you to go.

At least when you could re-sell them you would have had another chance if you were willing to pay a bit more (or less as is often the case when buying nearer the date even for the sold out stuff)  but that is another debate altogether..

[amfy]

This is all a bit bizarre really. The OP suggests that some people got loads whilst others didn't get any - but the point is - there is no-one who has more than one!

The great thing about registration is that every single ticket sold this morning was sold to some one who right now really wants to go to Glastonbury next June. So how are any of them less deserving than any of those who missed out? Thats not to say I don't feel sorry for people who missed out, but the people who are going, wanted to go just as much, and tried just as hard.

[rubenz]

mamoo_51, on 03 October 2010 - 05:14 PM, said:

I really don't understand this point of view at all. Have none of you considered that your friends connecting how ever many times to buy 17-18 tickets was quite possibly the one preventing you from getting on the site to make your own purchases in the first place!? If he had just switched his computer off after the first transaction you would have had a better chance of connecting from you're own PC!! Even at the end of the transactions, the button to buy again only ever seemed to put me back into the queue/can't display the page error fight with everyone else. I don't see what all the fuss is about

I dont think this was the case, we live a few streets down, I have normal Virgin Media broadband, he has a superfast work broadband line. He connected once, and kept the page open which allowed you to tab back and buy tickets.

[LusciousLucy]

I was wondering about the 8 ticket transaction and I reckon it probably has more to do with the fact that only deposits are being laid down at this time.

After all...few people's card can probably take a £1600 hammering if people had been able to pay upfront 8 times in one go unless of course you are pooling onto one card (but how many people are THAT organised?!)

An up to £400 hammering on the other hand, could be doable and certainly I shouldnt think people had as big qualms about 'lending' £50 to cover a deposit initially. I experienced it myself when the person I was getting tickets for (who was in Egypt), it turned out we didnt have all the card details so the girl who had rung me to help out was happy to put the lot on her card at £150 instead and they are now going to the ball.

Just a thought to this high transaction availability number.

[fowls]

I think it is a bit unfair.  Not that it's morally wrong to use the loophole if you can, since you can only get tickets for people committed enough to register anyway.  But as a system it is a weakness and if the system was designed with fairness in mind that trick wouldn't be there.  And as mamoo said, chances are the people who kept using the trick were holding back their friends who were trying.

Would also make it fairer if SeeTickets made the queue system an ACTUAL queue!!!!!

The problem with both of these changes is that it is a change to SeeTicket's entire website's system, not anything to do with Glastonbury itself.  They're never going to change everything for the sake of a single festival.




I got tickets so I'm in no way bitching, just constructive criticism of the system.

Edited by fowls, 03 October 2010 - 05:52 PM.

[FestivalFriend]

yes, its perfectly fair as each ticket only goes to one person eventually VIA the registration number. it's not like people are buying loads and touting them so i don't see the problem

if people could only buy one ticket at a time it would cause more problems as there would be more traffic, to be honest i don't see why theres a limit at all?

[cabstar]

LusciousLucy, on 03 October 2010 - 05:35 PM, said:

I was wondering about the 8 ticket transaction and I reckon it probably has more to do with the fact that only deposits are being laid down at this time.

After all...few people's card can probably take a £1600 hammering if people had been able to pay upfront 8 times in one go unless of course you are pooling onto one card (but how many people are THAT organised?!)

Yes we are that organised, we pool all the money into one account & share all the card information & Reg numbers etc... How many years have we missed??? None..

The whole Glastonbury ticket experience is not just a lottery but just a little organising.

Yes I remember being on the phone for 28 hours nearly dying & losing my job, do we want to go back to that?? No

This system works & as others have said there are far to many people wanting to go than there are tickets..

[monkeys_out]

I dont have a problem with the system really but it could be improved if Seetickets servers could handle the volume of people better.

I was refreshing several pages for 4 hours today, i get to the payment page, fill out all the details and it crashed when I press confirm at the end.  I didnt manage to get back on and they sold out after that.  This pissed me off more than had I not been able to get on to the order page at all.

[Mr McJohnson]

martod, on 03 October 2010 - 04:47 PM, said:

I got my ticket and so have no complaints.  I was aware that I could have bought  more....once I got through.
Surely something is not right  though when  many people on this site...and presumably others elsewhere are able to buy 10, 20, even 30+ while some people ( a lot!)  were unable to get through to buy any.  The Glastonbury site said it was possible to buy up to 8 tickets...this seems fair and should be enforced by See.  It's all a bit of a lucky dip but  very unfair when there is such inequity in the purchase limit.
Don't you think.........?

No. It's not like someone can buy more than one ticket for themselves.

[izcuje]

fowls, on 03 October 2010 - 05:40 PM, said:

Would also make it fairer if SeeTickets made the queue system an ACTUAL queue!!!!!

I'm with you on this one.
telling people that you're in the "queue" generates a false sense of security for some, especially first-timers like myself.
Having been stuck in "the queue" for 3 hours it finally dawned upon me that I wasn't getting anywhere closer at all.

[mamoo_51]

rubenz, on 03 October 2010 - 05:32 PM, said:

I dont think this was the case, we live a few streets down, I have normal Virgin Media broadband, he has a superfast work broadband line. He connected once, and kept the page open which allowed you to tab back and buy tickets.

1) Had he not "tabbed back" to buy more tickets and just switched off, those tickets would still have been on sale thus increasing your chances of buying them on your PC
2) Without boring everyone with some sad technical assumptions, the way the site was behaving and my own experience using it today leads me to believe the his ability to go back was pure luck rather than anything to do with any previous established connection. I may be wrong on that point though but still maintain that had he just shut his browser rather than going back a page for another transaction his connection would have become free for another potential buyer to make use of.

[modey]

No its not fair because as in previous years once  you get into the booking page you can keep going back to book more and more keeping other people locked out if the system, stuck on either the q page or no page to display