34 replies to this topic

[David88]

After 3 hours of failed attempts actually filling in the booking form is a bit of a blur... am still waiting on any email confirmations. I don't remember having to put my card address in, did it just take it to be the first registration number details? cos if so they weren't the same as the card I used... have I messed up? or am I just panicking and forgetting typing my address in!

[David88]

Using the back button ive managed to go back through the ordering process. It looks like it never asked for billing address,is that right?

[sam848]

We did the exact same thing and are now sitting here stressing!

We confirmed the booking then realised that we hadn't entered the address, only to discover it defaults at the first one.

As it was quite confusing we are praying that they will just still honour the transaction and let us change the address. Keep me posted if you hear anything.

[ajknight7498]

sam848, on 03 October 2010 - 01:01 PM, said:

We did the exact same thing and are now sitting here stressing!

We confirmed the booking then realised that we hadn't entered the address, only to discover it defaults at the first one.

As it was quite confusing we are praying that they will just still honour the transaction and let us change the address. Keep me posted if you hear anything.

I advise when you can to ring them up, last year i didn't even have 50 quid in my bank account but went thru the process. rang them when i got paid saying i had booked  aticket but no payment had been taken, she apologised and said there had been a mistake.

just be clever with what u say.

[MJMilz14]

When i entered the reg number etc, the next page came up with my address already there.

[David88]

MJMilz14, on 03 October 2010 - 01:05 PM, said:

When i entered the reg number etc, the next page came up with my address already there.

I'm not sure that address was the right one for the card though.. as it wasn't asking for card details at that point I never really noticed. Hope so so much I  haven't messed this up

[strummer77]

I messed up card details last year but they just emailed me and it was sorted.

[David88]

strummer77, on 03 October 2010 - 01:11 PM, said:

I messed up card details last year but they just emailed me and it was sorted.

Ok fingers crossed they will be in touch if theres a problem. Hopefully I will get confirmation emails soon anyway because at least then ill have order numbers to use in contact with see.

[scaryclaireyfairy]

as long as it's a valid card and has money in the account, the address doesn't really matter.  leastways, it's never my card used but my name is always first as delivery address as i'm able to wait in for sms to p!ss me around.  we've never been questioned about it.

[paulevs]

Hold on ... I'm not sure now.  My billing address is different from the address registered but I still got the 'order success' page up.  No email yet though ...

[Onion Terror]

I'm in exactly the same situation. A mate managed to get me mine but I tried for 6 friends afterwards. Seeing as my details weren't on the page with everyones registration numbers, at no point did I see a chance to enter my address. Made the mistake of assuming that it would ask for it further on in the process. I've got my confirmation email through but am guessing the payment will eventually fail. I'm gonna go and see my bank first thing tomorrow, seeing as I still can't get through to See so hopefully they can authorise it their end. Keep us updated on here when you here of any developments with yours though, there's clearly a few of us in the same boat so maybe we could help each other out on here

[lisa93]

Same prob here. Basically my friend put her details first, but only had credit card, so I used my card, but would have been with her address as she was first in the list. Also my reg address is dif from my billing address anyway. Can't remember what I did last yr. Anyway, have had conf email, so will just be calling see tomorrow I think to explain. Fingers crossed, have 6 tickets depending on this!!

[Major Charles Ingram]

I would like to know the definitive answer to this as well. I bought 5 tickets for friends on a second transaction where I wasn't one of those five. I got the confirmation email, but as my card details don't match any of the addresses is this a problem or does it make no difference? If anyone hears from Seetickets I'd love to know before I call them myself.... I suspect they'll be busy tomorrow!

[lisa93]

Yes, whoever finds out first post here please!

[halfpint]

My registration address is an old one - same situation last year.  Tickets bought OK last year.  With the registratiosn been valid for 3 years there must be a fair few people with different addresses.  I went in at a later date and changed the delivery address - but again not to one where my card is registered - i had my tickets sent to work.

[mamoo_51]

Glad (ok, thats probably a strange word for it but it'll do) to hear I'm not the only one in this position. My brother got 8 tickets for him and friends (me included) but put my reg number in first so See will think i'm the card holder/billing address. The site was VERY poorly designed and this wasn't clear at all, especially when I can imagine most people just begin to panic type their card details in and click go asap - just another example of why I hate seetickets with a passion.

I'm going to call them tomorrow and hopefully have them either change the card details or the primary order contact. I've been trying to call them all day but, understandably, no answer yet. I'll keep you all up to date on how I get on.

[Cooter]

in the same boat here as well, billing address is me, card details were my brothers who lives elsewhere. We thought the billing address was whoever got the receipt and tickets not the cardholders address. But with hindsight.....

and so I'm guessing See will be in contact if theres a problem.

[gillmacca]

Now you have got me worried. I brought 4, and put someone else in the first registration box (didn't see anything to say they must be the card holder, but I was rushing). Hopefully it will go through, and if not, hopefully they will have the common sense to call me, as trying to call them is near impossible

I have emailed them requesting that they change the 1st registration name, so hopefully it will be sorted

Edited by gillmacca, 03 October 2010 - 05:55 PM.

[vans]

Guys good news, I bought 4 tickets with the wrong name + billing address and £200 has been taken from my account. Hopefully this is a good sign for you all

[David88]

I think its all going to be fine, people seem to have ordered without giving the cardholders address in the past with no problems (I may even  have over the last 2 years, honestly can't remember!). Plus peoples experience seems to be that if there is a problem taking payment that seetickets give you a chance to resolve it before cancelling your order.

I'm sorry if i've caused anyone unnecessary panic with this thread, is just very unusual to be able to use a card online without giving the correct name and cardholders address.