74 replies to this topic

[berylbigsis]

Aardvaark, on 10 August 2010 - 12:31 PM, said:

Hi

I ordered my early bird tickets way back in November, yet I still haven't received them. Is anyone else in the same boat? With only 10 days to go I'm getting impatient. Ticketline says the tickest are not yet ready for delivery. I tried calling Ticketline and got no reply.

Why do they leave it so late.

Cheers

Hello Aardvaark

You are not alone! It seems from the Green Man forum that there's a number of us who bought early bird tix which have not been received. It seems that Ticketline (or should that be Noticketline?) have cocked up and are blaming Royal Mail. But it seems that the problem lies with Ticketline. Email them and keep phoning.

I expect (hope) it will get sorted!

[rbranigan]

There is a thread on the official Green Man Festival forums (on the site) about that, may be worth reading through. Basically keep phoning so they know you haven't got your ticket, and take your emails, the credit/debit card you booked on, and identification, to the festival and you should be able to pick up on door no worries.

Not long now! Im excited Although a bit gutted that Cass McCombs has mysteriously been replaced by Farfalo, with no mention from the organisers.

[Aardvaark]

Thanks berylbigsis and rbranigan

The answers both helped. I'm onto Ticketline every day now till I get my tickets.



CheersB)

[CARALOU1981]

Only 7 more sleeps :-)

If anyone needs a lift down from Leeds on the Thursday and back Monday I still have space so let me know.

[IBee]

Hello. I'm going to Green Man for the first time this year. I was just figuring out where it is held, exactly. Is Crickhowell within walking distance? And if so does it have any shops? I was wondering if it was worth going there to buy some food or whatever (fruit, that sort of thing) to save a few pounds?

EDIT- I looked on the forum on the offical site, like I should have done before asking on here, and it is and you can.

Edited by IBee, 13 August 2010 - 08:02 PM.

[robalotalob]

It's my first time too but what I've heard is that Crickhowell is walking distance. Check the Green Man forum on their site, loads of info there.

http://www.greenman.net/forum

[Aardvaark]

Hey robalotalob

Crickhowel is walking distance, and a very pleasant walk it is too. Nice off-licence in town as well. Plus one of the best pubs in the country (The Bear).

Cheers

[bawlee]

This is a warning to anyone thinking of buying tickets for next years Green Man Festival. From mine and others traumatic experiences, of tickets not arriving, do not buy tickets through Ticketline.

We first heard there were problems with ticket dispatch from a friend, on the day that we were due to fly out for a holiday. In the airport I spent a reasonably stressful half hour on my mobile calling an 0844 number (that costs 20p per min) only to be told that the tickets were not ready for dispatch. On returning from holiday we found the postman had still not delivered anything - quite concerning, considering the festival starts tomorrow.

My Other gripes are...
The green man forum is currently unavailable.
The ticket line number was engaged for half an hour before I finally got through (again, I had to pay 20p min).
I was very calm and polite with customer services, even after being put on hold several times with no background music, so I couldn't tell if I had been cut off or not.
I was finally informed that Royal Mail had lost our tickets and that ticketline would arrange for new ones to be picked up on site. Personally, I have never heard of Royal mail losing anything sent via recorded delivery, besides which surely it is up to ticketline not to pass on the blame but to select a postal service that actually delivers tickets worth a few hundred pounds.

Whilst on the phone, I had to negotiate the refund of the delivery fee - surely this should automatically be refunded when tickets are not sent out. If I want any chance of getting the phone costs refunded then I have to put my complaint into writing along with a copy of my phone bill.

My family have no choice but to blindly trust this new arrangement in the hope that the drive to Wales with 3 small children will not be wasted.

This festival should be a relaxing weekend. I can assure you that so far for me, it isn't.

Edited by bawlee, 18 August 2010 - 03:11 PM.

[Aardvaark]

Hi bawlee

It seems from all the posts I've read that ticketline are blaming the Post Office for their own failures. I'm certain that if the Post Office was guilty it would have come to light back in May, when TL said they'd delivered to the Post Office, not suddenly now. I had the same problem as you; Early Bird tickets gone missing. So many other people have reported exactly the same thing and are being told that the tickets were given to the Post Office on May 13th. I have my tickets now but they are reissues. I overheard a conversation while on one of my calls to Tickeltline which indicated that they are not telling people the truth. And they made no fuss about reassuing tickets.

Tickeltline are rubbish and the Green Man really shouldn't be dealing with them. Perhaps they have little choice.

A few years back Glastonbury and Reading both used courier services to deliver tickets and honestly they were far worse than the Post Office (tellingly both Glasto and Reading now use the Post Office).

I don't want to come across as the Post Office's #1 fan but they are, I'm sure, not to blame and are suffering from the 'kick a person when they're down' syndrome.

All I can say is, the Green Man festival is worth the hassle and I hope everything goes well for you when you get there.

Enjoy.

Edited by Aardvaark, 18 August 2010 - 03:22 PM.

[rbranigan]

I used ticketline for all my festival tickets this year, and have had no problems, shame to hear you guys have, but im sure theyll be waiting on site for you! Last year I lost my ticket at Kendal Calling in the campsite before going to get my wristband from the tent, and ticketline very kindly went out of their way to secure me a new one when they could have just not believed me and sent me on my way.

[rbranigan]

Just got into my firm choice uni, gonna be a gooooood weekend!

[Corporal Clegg]

Absolutely gutted i couldn't go to Greenman this year but the weather did seem as nightmarish as 2008.Anybody went to both for comparison?!

[bovinemammal]

Corporal Clegg, on 24 August 2010 - 02:32 PM, said:

Absolutely gutted i couldn't go to Greenman this year but the weather did seem as nightmarish as 2008.Anybody went to both for comparison?!

I don't think it was as bad as 2008 to be honest - saturday afternoon through to sunday early evening had very little rain. I seem to remember more in 2008.

[Corporal Clegg]

2008 was probably the worst i've ever experinced at a festival! Definetly not going to miss next year though.

[to-me-to-you]

Had a smashing Green Man 2010... Think I'm going to start a 2011 thread now! Whoop whoop!!

Highlights were-
Beirut
Pure Pie (much better than pieminister)
Tallest Man On Earth
Megafaun
DJ Yoda
John Cooper Clark
Seperado
Hexstatic
Metronomy
The atmosphere- people were just brilliant

One of the best weekends of my life, thank you to all te wonderful people involved..............