368 replies to this topic

[Laura_Babs]

Did they really scan the tickets? I don't recall having my scanned. I was asked to remove my sunglasses though so they could confirm it was me.

[cossie65]

Laura_Babs, on Jul 9 2009, 01:14 PM, said:

Did they really scan the tickets? I don't recall having my scanned. I was asked to remove my sunglasses though so they could confirm it was me.

same here, asked me to remove my cap but that was it.

[Artie Fufkin]

Artie Fufkin, on Jul 9 2009, 01:13 PM, said:

Yeah, but they had a ticket. Just because they didn't have the piece of paper doesn't mean they didn't own a ticket. In every other respect, i.e. administration, electronically, on the system, paid for etc... they had a ticket.

Why don't glasto just shift to electronic tickets like a lot of gigs nowadays and pretty much all airlines ... problem solved?

That's why i'm interested in how consumer law defines a ticket..? Is it the right of entry through payment... or is it the actual piece of paper?

[chuckley]

eFestivals, on Jul 9 2009, 01:03 PM, said:

While I understand your frustration at having lost your ticket and still wishing to attend.....

As you point out, the T&Cs say you need your ticket to enter.

No one treated you like shit apart from yourself. You had lost the ticket that you need to have to enter. That is no one's fault but your own.

How much you've spent is an irrelevance. An equivalent of what you're saying is: You go to the bank and withdraw £1000; you lose that £1000; you go back to the bank and demand another £1000 cos you lost the first £1000; they laugh at you cos you're taking the piss and don't give you another £1000.

Would their laughter be unjustified? Or would it be what you'd rightly expect to happen due to you having lost that £1000 by your own fault?   .... There is only one right answer.

They do not have to implement any lost ticket system; it is not and never should be their responsibility for what you do totally outside of their control. Or do you still expect your mother to wipe your arse for you?

If they were to implement a lost ticket system, there would be massive expenses for them to do so. It would require a site-wide computer system (not easy to keep up and running due to the weather), custom-written software; extra staff; extra delays at the gates; and probably much more.

Why should the rest of us pick up these costs just because a tiny number of people can't take responsibility for their own doings?

I sympathise with you still wanting to go. But it's still all your own fault, and you expecting others to take responsibility for your own actions is about as pathetic as things can get.

u are completely missing the point.

OP just wanted to enter... they lost ticket so had ALL verification details, NO excuses for why they cant be let in.  people are still able to get in without tickets so y shouldnt OP with a genuine bought ticket??

ur bank scenario doesnt hold any substance.  no-one cares for a 'lost ticket' system.  HOWEVER if the organisers did tickets properly touring wouldnt be an issue as id would be checked on entry, but as it isnt the system is openly flawed, so anyone can get in on anyones ticket, even if they are completey different races.

the people OP spoke to were not just unhelpful but downright rude for no real reason.  OP blatently showed they were not a scammer but still got the ridicule.

OP took control of their mistake by bring several different types of ID, just incase... but was still ridiculed and told 'NO'.

so would u expect the OP to turn around and make the journey back home????  all over a lost ticket which they could verify was real???

OP took responsibility for their actions and tried to be nice and prove things but they wernt having it.  so OP went to 'desperate' and snuck in.  GOOD ON EM.

you holier than thou attitude calling them 'pathetic' and claiming their mother 'wipes their own arse', sums u up completely.  i bet u were the TM person OP came across and are just MAD op got the better of u.

shame on u.  your attitude really stinks.

[Monkismo]

Actually you're right. They scanned the tickets when we went out to the car and not when we arrived. Maybe they should!

[Laura_Babs]

cossie65, on Jul 9 2009, 01:15 PM, said:

same here, asked me to remove my cap but that was it.

I was surprised at that as it was - I had never had them actually look at the photo before! It's a shame that my photo makes me look like a mugshot of someone who has done too much heroine! (I don't touch drugs by the way). Must change that this year.

To the original poster, I feel for your situation but I can see why logistically it might be difficult for them to sort something out. I of course would have done the same as you and got in one way or another. Actually I would have tried but probably failed as I'm not very good at doing anything like that!

[scaryclaireyfairy]

the analogy of the bank doesn't make sense.

[chuckley]

Artie Fufkin, on Jul 9 2009, 01:13 PM, said:

Yeah, but they had a ticket. Just because they didn't have the piece of paper doesn't mean they didn't own a ticket. In every other respect, i.e. administration, electronically, on the system, paid for etc... they had a ticket.

Why don't glasto just shift to electronic tickets like a lot of gigs nowadays and pretty much all airlines ... problem solved?

good idea actually.  then they'd ID u properly like they do with banks.  that would be alot harder touting wise.

[Laura_Babs]

I do also agree that they were real idiots for being rude to you. Totally uncalled for and not nice at all when you are clearly going to be distressed.

Why was it Ticketmaster, not See Tickets?

[eFestivals]

Laura_Babs, on Jul 9 2009, 01:14 PM, said:

Did they really scan the tickets? I don't recall having my scanned. I was asked to remove my sunglasses though so they could confirm it was me.

the tickets are definitely NOT scanned.

I was also asked to remove my sunnies so they could check my face against the print on the ticket.

[eFestivals]

Artie Fufkin, on Jul 9 2009, 01:16 PM, said:

That's why i'm interested in how consumer law defines a ticket..? Is it the right of entry through payment... or is it the actual piece of paper?

I believe it's the case that the ticket itself has a nominal value, of less than 1pence, as a way to get around all sorts of issues. Doing this is pretty standard for all sorts of things, not only festivals.

[Doomz]

Quote

The T&Cs say you need the ticket. He had no ticket.

End of.

So thats why I'm saying change the T&C's... "end of".

To be honest, there is no need to be that rude to me. All your comments regarding IT systems
and extra staff are redundant. Because as I said they looked up my details there, it took
them about 30 seconds. They said they could see who I was, see I had registered, see
proof I had registered and purchased a ticket and they just didn't care.

Quote

I sympathise with you still wanting to go. But it's still all your own fault, and you expecting others to take responsibility for your own actions is about as pathetic as things can get.

One of the first thing I said was I was a bell-end for losing it, I admit the responsability. But it *could happen to anyone* yourself included and *will continue to happen*. So you're saying you'd just shrug, sit and home and watch it on the TV? Like f**k you would, you'd have been doing everything I did in my shoes, which isn't pathetic, its human nature. This will happen next year, and you can either make some minor procedural changes (it all seemed to stem from one order from up top saying, don't let them in regardless if they've paid, we have their money already), to avoid lots of people, who aren't me going through the same thing next year. As I said I'm just trying to raise awareness of something I think is an issue, i.e the T&Cs being too tight. You disagree as I'm sure you've never lost anything in your whole life. Ever.


-D

[Bluearsedfly]

eFestivals, on Jul 9 2009, 01:09 PM, said:

in fact, why should anyone bother to buy a ticket if they let people in without tickets?

You are not getting the gist of this are you.

He had a ticket and anyone with a degree of common sense could have checked his authenticity if so enclined. There simply has to be a process for this other than a tough shit attitude which seems to be your spin; What would you have done, made a phone call to emily??  

Is it too much to ask for the handful of people who do have such a misfortune to be subject to a little investigation in order not to ruin their Year other than sanctimonius pricks sat their getting off on other peoples misfortune?

[scouseLee]

Do they not scan the barcode on the ticket upon entry? If so not that hard surely to do a re-issue and cancel the "lost" original??? click click job done  

and BTW you didnt break in if you paid in full you were one of the 137,500 who were entitled to be there

Edited by scouseLee, 09 July 2009 - 12:29 PM.

[grandadcollective]

Artie Fufkin, on Jul 9 2009, 01:16 PM, said:

That's why i'm interested in how consumer law defines a ticket..? Is it the right of entry through payment... or is it the actual piece of paper?

I don't want to answer this until I've had time to consult The Nurse really but as far as I know you have entered into a contract with the festival for entry, the ticket is just a representation of that contract for ease but not the contract itself. If you can prove beyond a reasonable doubt that you are who you say you are they would have no right to deny entry or would be in breach of contract (I think). I'll get back to you with some hard fact as soon as.

[arteet]

Recently went to a sold out gig at Brixton Academy. Friends were coming from various places in the country for it and 2 of them realised they had left their tickets at home. This was a few hours before the doors opened so after a couple of calls to the venue and the ticket agency it was agreed that they would be able to pay for a ticket on the door and would receive a refund for the other tickets if they posted them back after the event.

I am not trying to say this should be done at Glastonbury as anyone could turn up and just pay to get in regardless of whether they had a ticket or not. They wouldnt need to claim a refund after as they never had a ticket in the first place. I just wanted to point out that at least one venue and ticket agency (I am unsure who it was) was sympathetic and helpful to a situation of lost / forgotten ticket close to the event.

eFestivals, on Jul 9 2009, 01:20 PM, said:

no they didn't - if they had a ticket they wouldn't have had these problems.

As we're all aware, some people do sell on their tickets. This is what he might have done - no one is able to know if he did or didn't; none of the proof of purchase is proof of anything else.


cos while such systems work indoors OK for smallish numbers of people upto around 500 people, there's huge practical problems taking such a system outdoors to a venue with multiple entry points, and as the *small* festivals with just one entry point which used such a system last summer discovered to their detriment, it adds hugely to the time taken for each person to enter.


last sumdisc

Dont agree with that at all. Sziget Festival in Hungary uses a barcode system and I believe over 400,000 attend over 7 days. I dont recall any problems when I went.

Edited by arteet, 09 July 2009 - 12:29 PM.

[shiveringsky]

eFestivals, on Jul 9 2009, 01:21 PM, said:

the tickets are definitely NOT scanned.

I was also asked to remove my sunnies so they could check my face against the print on the ticket.

Why aren't they scanned? Surely this is the best measure to see exactly which tickets are on site?

It may be on the T & C that no ticket means no entry and I agree that they need to maintain a strict policy in order to keep to licencing agreements. However it does seem that the registration isnt being utilised effectively.  Everyone loses something from time to time and it's really unfair that the honest folk who do suffer these mishaps suffer because there are lying scum out there waiting to take advantage. Doesn't seem very fair to me, that Glastonbury policy would be so rigid as to have zero sympathy for the genuinely upset or affected.

I don't actually see the point of the registration system if they don't trust it enough themselves to believe, when provided with ample evidence, that a person isn't on the scam and is a genuine victim. Be that victim of their own folly or someone elses.

Edited by shiveringsky, 09 July 2009 - 12:31 PM.

[Laura_Babs]

grandadcollective, on Jul 9 2009, 01:26 PM, said:

I don't want to answer this until I've had time to consult The Nurse really but as far as I know you have entered into a contract with the festival for entry, the ticket is just a representation of that contract for ease but not the contract itself. If you can prove beyond a reasonable doubt that you are who you say you are they would have no right to deny entry or would be in breach of contract (I think). I'll get back to you with some hard fact as soon as.

How would they prove that he has not given the ticket to someone else and they have gone in? If there were bar codes/some kind of computer system which I am sure could be implemented although perhaps with some expense, then I can see how, but not sure if there is a way at the moment. I think that if it is possible then a system should be put in place. I lose evertything so can totally relate to how upsetting/stressful it is for something like to happen.

[Artie Fufkin]

eFestivals, on Jul 9 2009, 01:23 PM, said:

I believe it's the case that the ticket itself has a nominal value, of less than 1pence, as a way to get around all sorts of issues. Doing this is pretty standard for all sorts of things, not only festivals.

Then surely you pay for the right of entry, not for the piece of paper, and so by right you have to get what you paid for. If you reserve something through payment, and then lose your reservation receipt, by consumer law you are still entitled to your item.

[Bluearsedfly]

Laura_Babs, on Jul 9 2009, 01:30 PM, said:

How would they prove that he has not given the ticket to someone else and they have gone in? If there were bar codes/some kind of computer system which I am sure could be implemented although perhaps with some expense, then I can see how, but not sure if there is a way at the moment. I think that if it is possible then a system should be put in place. I lose evertything so can totally relate to how upsetting/stressful it is for something like to happen.

How many people do you think actually are stupid enough to buy £180 ticket with someone elses face on hoping to get in. Less than 50 surely! I saw about 5 postings on ebay so not a overcrowding argument IMO. If questioned how many of these estimated 50 people would have supporting ID?
Really not an issue to be concerned about such small numbers.

Edited by Bluearsedfly, 09 July 2009 - 12:39 PM.