Danesp_Fib, on May 22 2009, 05:25 PM, said:
Hi weescorps,
My name is Michael, I am posting this on behalf of Danesp because my Spanish is a little bit better.
Your payment was refunded on May 20th at 19:10, the 354,95€ as the deposit. And at 19:11, the 960,84€ for the balance. If you wish, We will e-mail you a screenshot of this or if you wish to make it public upload to our website and putting a link to the image file here. But we would prefere if you do not jump to unnecessary accusations which paint an unfair light, and are frankly not true.
Your payment was overdue by 7 days of which we got in contact with you over the payment of the rest of your balance. The payment details were required by phone or e-mail because we do not store card details ourselves.
The reason we asked for confirmation of bus times and size of party/names is because in your initial mail in March specified "3 definate, maybe 4" and then giving 4 names. The price needed to charge for the remaining balance is different for a party of 4 than a party of 5 and we didnt want to under/over charge you, and thus this was necessary. You also refused to complete the "Name & address of the person responsible for this booking" for the booking which we would require before making the charge.
You have the full e-mail transcripts. You can post these if you feel necessary, or contact myself at michael@danesp.com if you want to talk to another member of staff other than Daniel personally.
Regards,
Michael of Danesp.
Thank you Michael, nice of you to reply. I am more than happy to post all emails here and the order in which they were sent so people can see exactly what correspondence took place and of course Daniel's tone. Most of what you say above is strictly untrue. How dare you suggest I was overdue with payment?Here is the email I sent to Daniel after his threat to cancel the booking - for the 3rd time - he always seems to use this tone and threat...........
Sorry Daniel
A bit dismayed again the tone in your emails. Every email infers you are happy to cancel, you will cancel etc etc. I'm sorry but this is not to be a professional/courteous way to run a business and get a good reputation. I know you will retaliate to this email.
Perhaps you should make things clearer in your documentation sent to customers. I have more than sufficient money in my bank account and have been checking it daily since 14 May 2009 (which was the balance due date) to ensure you have deducted the balance. Is this not what it means on your online booking form (details below) which I returned??
If you are now saying I have to make payment, then this was not clear or intimitated to me anywhere that I had to do this and there is confusion/unclear communication. Can you therefore take the balance immediately?
We will charge your credit/debit card MAKE SURE TO HAVE ENOUGH MONEY ON THE ACCOUNT -
If only the deposit is charged now: the balance of your booking 60 days prior to the holiday date.
I made a booking for 4 people and you took a deposit and full payment based on those 4 people. I did not at any time ask for you to adjust the booking or costs for 3 people - that was never discussed. I was more than happy to pay for 4 people so why you've raised this issue only now is beyond me????
With regards to your statement
you also refused to complete the "Name & address of the person responsible for this booking" for the booking -
I did not refuse and Daniel accused me of not sending the booking form when in fact I did and he acknowledged receipt of this form - again see my email to Daniel....................I made a small ommision of my email address on the booking form as the person booking - is this refusal??????
I always reply to your emails promptly and do what your emails/terms and conditions ask of me. It is your company who do not carry out correct procedures or organise themselves properly.
This is my 6th year at Benicassim and NEVER have I had such problems before.
Your last email said.............................
We have not received yet, your guest list and or bus shuttle preferred times
When in actual fact you did receive the guest list and bus shuttle preferred times. Yes I made a small ommission by not showing by email or telephone number but you did receive the information in blue above.
You have my email address, we correspond regularly and on many occasions. Why is searching a database difficult to do by name??
As you can see from the above,
- Your paperwork clearly states you will take payment and for the client to ensure funds are available - this I did but you did not take payment but instead Daniel sent me a threatening email to cancel my booking. At no time did you ask me to make the final payment on 14 May 2009 so why send me an email threatening to cancel etc etc - this was clearly a misunderstanding and could have been dealt with in a nicer tone by Daniel
- Daniel then asked for my booking form which had been previously sent (and acknowledged by him) and after many emails, claimed my email address was missing - he did not make this clear and again, became threatening - I am happy to post this email
- I did not refuse to give my details as you claim in your posting - see email to Daniel and above - I made a small ommision ie. my name and email address - both of which Daniel clearly had and communicated with me on a regular basis
- Completely out of the blue Daniel cancels my booking and leaves my 3 friends without accommodation at this late stage. I will not be coming - Daniel has completely ruined this event for me
- I think when you are paying in the region of 1300 Euros (and the majority not mine) I have a right to know that the company dealing with a booking is capable. Daniel clearly showed he wasn't and reflected the company in a bad way
Thank you and apologies for the length of this post but I need to make things clear and of course, I am very angry on behalf of my friends.
Edited by weescorps, 22 May 2009 - 05:13 PM.
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